Xlibris Publishing Service Reviews and Complaints
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Oh this was a terrible experience. I had gotten excited to publish a book and tried this company out. As soon as I was on the phone I was pressured from every which way. I barely even got to talk at all or think. They are good conmen and unfortunately I gave my credit...
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Review
Service
Xlibris Publishing Service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
I signed up for the basic package, after months of paying they tell me that i have to pay $100more for the copyright fee which was supposed to be included in the packets. They kept calling me to finish by book only because they wanted my money. Once they got the money...
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2 comments
We're sorry to hear that you've had a poor experience with us. Please send us an email at ComplaintsResponses@authorhouse.com and we will follow up your case. Please include y...
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Review
Service
Xlibris Publishing Service
Reason of review
Bad quality
All they did was push me to pay more and more money. Won't do any of the marketing they claimed they would in the beginning. And are getting to the point when I say I can't afford it or tell them to call when I get paid they just go on and on with prices and how...
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1 comment
Hello, and thank you for your message. We are sorry to hear that you've had an unfavorable experience with us. We'd like to put you on our DO NOT CALL list, such that you are ...
Review
Service
Xlibris Publishing Service
Pros
- Fact that my book was publsihed
Cons
- Services
- Simply horrendous
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
I messed up. I sign that electronic signature online. I didn't read it all. I messed up. I didn't submit any scripts at all. I wanted to pull out the next day. I did. I gave only 300 which i didn't have. My husband was against it from the beginning. I wish i would have...
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Review
Service
Xlibris Publishing Service
Reason of review
Return, Exchange or Cancellation Policy
I have a contract that was paid in full with Xlibris and thought that was all it was going to cost to publish my book. I feel like they put a lot of pressure on me to submit my book. Now they need more money the new amount is $2100.00 dollars. Just yesterday they asked...
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1 comment
Hello, thank you for your message. We will follow up your case with Customer Service, who can hopefully clear up any misunderstanding. Your email address is in our files, but ...
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Service
Xlibris Publishing Service
Ann Reeves, who had Alzheimers, fell for their "marketing" scheme to publish a book she had written years ago. $20,000 later down the drain, there is still no book and no fulfillment of their promises. THEY SHOULD BE IN PRISON FOR DOING THIS TO PEOPLE WHO ARE...
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2 comments
So sorry you had this horrible experience, these *** deserve to live the rest of their lives in jail. Did you hire a lawyer to sue them ?
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Service
Xlibris Publishing Service
I must say that i do not have a complaint with Xlibris. These guy's have gone out of their way to help me every step of the way during my publishing process. There has been fabulous feedback and encouragement at all times and very regular contact. I would definitely...
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1 comment
This will be a shill review from a staff member.
Review
Service
Xlibris Publishing Service
Xlibris - Thousands in publishing fees, practically no sales.
I paid thousands of dollars for this publishing service that got me nowhere.
Review
Service
Xlibris Publishing Service
Reason of review
Pricing issue
I invested an annual salary amount in multiple services for my book because several department heads said my book has "amazing potential." A year later, I have not seen squat in returns for my investment. I keep being told that it takes awhile for returns to show up...
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1 comment
I had the same experience with Xlibris! I went to Book Fairs and gave away copies of my book and they went fast but I got next to Absolutely Nothing in Royalties! Then they ke...
Review
Service
Xlibris Publishing Service
Pros
- Diversity of services and explanation
Cons
- Harassed for multiple investments
- Constant calling for purchasing more services
- Had to block phone number
Tags
Hopeless. Difficult to deal with. Took money from my credit card without permission. They are withholding a lot of my money and stalling. Hopeless editing. Terrible customer service. Do not use them.
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1 comment
Hello, and thank you for your message here. We'd be grateful if you can contact us at ComplaintsResponses@xlibris.com so we can look into your case and hopefully resolve the i...
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Service
Xlibris Publishing Service
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Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us. Have you tried contacting our Customer Service department, to have your issu...