Product: Xlibris Publishing Service Clear all filters (251 of 251 reviews match)
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Oh this was a terrible experience. I had gotten excited to publish a book and tried this company out. As soon as I was on the phone I was pressured from every which way. I barely even got to talk at all or think. They are good conmen and unfortunately I gave my credit...
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1 comment
Xlibris
#1612528

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us. Have you tried contacting our Customer Service department, to have your issu...

Review
#1412485 Review #1412485 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.0
Details
Xlibris - Bad service, money greedy
Xlibris - Bad service, money greedy
Xlibris - Bad service, money greedy
I signed up for the basic package, after months of paying they tell me that i have to pay $100more for the copyright fee which was supposed to be included in the packets. They kept calling me to finish by book only because they wanted my money. Once they got the money...
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2 comments
AuthorHouse
#1603963

We're sorry to hear that you've had a poor experience with us. Please send us an email at ComplaintsResponses@authorhouse.com and we will follow up your case. Please include y...

Review
#1405661 Review #1405661 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.1
Details
All they did was push me to pay more and more money. Won't do any of the marketing they claimed they would in the beginning. And are getting to the point when I say I can't afford it or tell them to call when I get paid they just go on and on with prices and how...
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1 comment
Xlibris
#1595823

Hello, and thank you for your message. We are sorry to hear that you've had an unfavorable experience with us. We'd like to put you on our DO NOT CALL list, such that you are ...

Review
#1397920 Review #1397920 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Fact that my book was publsihed
Cons
  • Services
  • Simply horrendous
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Mistake
  • purchase price
1.0
Details
I messed up. I sign that electronic signature online. I didn't read it all. I messed up. I didn't submit any scripts at all. I wanted to pull out the next day. I did. I gave only 300 which i didn't have. My husband was against it from the beginning. I wish i would have...
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Review
#1391284 Review #1391284 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Return, Exchange or Cancellation Policy
I have a contract that was paid in full with Xlibris and thought that was all it was going to cost to publish my book. I feel like they put a lot of pressure on me to submit my book. Now they need more money the new amount is $2100.00 dollars. Just yesterday they asked...
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1 comment
Xlibris
#1588022

Hello, thank you for your message. We will follow up your case with Customer Service, who can hopefully clear up any misunderstanding. Your email address is in our files, but ...

Review
#1385253 Review #1385253 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Ann Reeves, who had Alzheimers, fell for their "marketing" scheme to publish a book she had written years ago. $20,000 later down the drain, there is still no book and no fulfillment of their promises. THEY SHOULD BE IN PRISON FOR DOING THIS TO PEOPLE WHO ARE...
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2 comments
LinedCassowary637
#1629243

So sorry you had this horrible experience, these *** deserve to live the rest of their lives in jail. Did you hire a lawyer to sue them ?

Review
#1385146 Review #1385146 is a subjective opinion of poster.
Service
Xlibris Publishing Service
4.8
Details
I must say that i do not have a complaint with Xlibris. These guy's have gone out of their way to help me every step of the way during my publishing process. There has been fabulous feedback and encouragement at all times and very regular contact. I would definitely...
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1 comment
Anonymous
#1567363

This will be a shill review from a staff member.

Review
#1359758 Review #1359758 is a subjective opinion of poster.
Service
Xlibris Publishing Service

Xlibris - Thousands in publishing fees, practically no sales.

I paid thousands of dollars for this publishing service that got me nowhere.
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Review
#1346215 Review #1346215 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Pricing issue
2.3
Details
I invested an annual salary amount in multiple services for my book because several department heads said my book has "amazing potential." A year later, I have not seen squat in returns for my investment. I keep being told that it takes awhile for returns to show up...
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1 comment
Anonymous
#1545350

I had the same experience with Xlibris! I went to Book Fairs and gave away copies of my book and they went fast but I got next to Absolutely Nothing in Royalties! Then they ke...

Review
#1336439 Review #1336439 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Diversity of services and explanation
Cons
  • Harassed for multiple investments
  • Constant calling for purchasing more services
  • Had to block phone number
Tags
  • Xlibris Complaints
1.0
Details
Hopeless. Difficult to deal with. Took money from my credit card without permission. They are withholding a lot of my money and stalling. Hopeless editing. Terrible customer service. Do not use them.
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1 comment
Xlibris
#1558288

Hello, and thank you for your message here. We'd be grateful if you can contact us at ComplaintsResponses@xlibris.com so we can look into your case and hopefully resolve the i...

Review
#1335868 Review #1335868 is a subjective opinion of poster.
Service
Xlibris Publishing Service