Xlibris Publishing Service Reviews and Complaints
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Xlibris in Wangaratta, Victoria County - Living ***
XLIBRIS are pure *** Don't believe a word they say, you'll be promised the world, you'll become a famous author LMFAO They even claim Hollywood contacts for $15.000 I'm that disgusted with these *** who know exactly what you want to hear, guid you along promising the world. When my book arrived, l nearly died with shock, spelling mistakes along with no punctuation, nothing! Certainly not what l originally wrote, very dissatisfied. DON'T SIGN ANYTHING I can't believe the reviews on here, how on earth can this business continue? Does anyone know there complaints email, as they must have phone lD, my calls are never answered, funny that, are they frightened what they'll hear?!
Review
Service
Xlibris Publishing Service
Reason of review
Bad quality
Xlibris - I have been with them for years and I still haven't gotten any feedback
Yes and they keep asking for more money.And making false promises
Review
Service
Xlibris Publishing Service
Reason of review
Bad quality
Update by user Apr 23
I did not post this as understood alligator (#)! If this is your name i didnt use or even attempt to use it. I posted as Kikira Snowe
Original review posted by user Apr 23
I sent a file fr publication with the promise of editing and publicity with the package i had ordered (at the time with an applied discount) at $700. They hounded me with pushed up deadlines, emails, and phone calls. They tried everything to charge me late fees on my...Review
Service
Xlibris Publishing Service
Cons
- Are nothing but money hungry scammers
Reason of review
Work Experience or Job Application
Loss
$741
Preferred solution
Full refund
Tags
April Fool published with Xlibris
April 1, 2003 Xlibris published my book and it has been a nightmare for the last 16 years! For whatever reason, they kept saying they were no longer selling my book, yet 16 years later I managed to pay full price on Amazon to buy my own book! It came in and it is new yet Xlibris said it was "used" since they pulled it in 2005...then in 2004. They cannot make up their minds or read their own reports? They also managed to put the 13 digit ISBN that came out in 2007 on a book they stopped printing years before, which was not selling according to them.
Review
Service
Xlibris Publishing Service
Reason of review
Bad quality
Xlibris scammed me for $700 for a publishing project which they totally botched. Sent them a finished .pdf needing nothing. They returned a proof with everything messed up: line spacing, format wrong, pictures in the wrong place. etc. Missed deadline for Christmas...
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Review
Service
Xlibris Publishing Service
Reason of review
Bad quality
Xlibris - Bjogus Content Evaluations;
After a down payment of over $400, Xlibris Content Evaluators rejected my manuscript 3 times citing bogus libelous or privacy issues. I revised the manuscript two times based on their vague description of the issues. When they rejected the third revision, I requested cancellation of my contract and a refund. instead, they hit my debit card account for another $384. On my next call to company, I was told that my refund was being processed. I have since called or emailed at least five times inquiring about the status of my refund request. Those calls have gone unanswered.
Review
Service
Xlibris Publishing Service
Reason of review
Order processing issue
So, I signed with them few months ago. They offered me “huge” discount for what I thought an all in package. It’s still a bit pricey, but since I know only a little about authorship, so I think they can mentor me to be a good author. Then my publishing consultant,...
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3 comments
Senior Scamming Consultant is all he is. The company's business is scamming only.
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Review
Service
Xlibris Publishing Service
Cons
- Being mislead
- Company attempting to scam me
- Cheating me out of my entitled refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$9000
Preferred solution
At least 50% of everyhing I have invested.
Tags
I did another review where I was pleased with all the fonts. Sign the approval. I receive my copy, there was a significant mistake where the font was at least 4 font sizes smaller that the rest of the book and largely spaced. I complained about and their standard...
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1 comment
This is what we are currently experiencing. Fonts and photos are not appropriate; have been through about 10 "associates" who do not implement our changes.
They have no professional editors or copy editors there and make the system of writing a short, non-fiction children's history book impossible. What a shame.....Then they want a price point higher than Michelle Obama's book.
My book, although quite relevant will not sell. Scam.
Review
Service
Xlibris Publishing Service
Cons
- Quality control book review
- Do not use xlibris
Reason of review
Bad quality
Tags
Feb. 27, 2019 Hello Author Solutions: My name is Dylzon, the sole writer and sole owner of the 2-volume books, "Junkyard Tomb; Restless Souls", Volume 1 and Volume 2, that was edited and produced by Xlibris Publishing and paid for by me, Dylzon. THIS IS A CEASE AND...
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1 comment
Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.
Have you tried contacting our Customer Service department, to have your issues rectified?
Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID. Thanks.
Review
Service
Xlibris Publishing Service
Reason of review
Poor customer service
Xlibris - Copyright infringement
One of their authors commissioned me to do the artwork for his book cover.. Stupid me didn't make him sign a contract, as friends and such... Now he and his publisher are using the illustration illegaly and guess what, the publisher gives a *** about this.. I've tried to contact them several times about this since early January... No replies on the matter, just the usual "mail to the customer service or give us a call"... All this while the author is threatening me to have xlibris drag me(!!!) to court...
Review
Service
Xlibris Publishing Service
Reason of review
Bad quality
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Hello, and thanks for your message. We're sorry to hear this.
Please send us an email at ComplaintsResponses@xlibris.com and we will follow up on your case. Please include your name and phone number, as well as your Project ID.