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Xlibris in Lagos, Lagos - ROYALTY RIPPED OFF

3.3
Details
I commended Xlibris Team for getting me published in September 2015; perhaps, this commendation was my undoing, till date (January 2019) Xlibris has refused to pay me any royalty. I have written severally, requesting for royalty, only to be told that there is no sale; whereas some people have either commended or criticised me on the same book. I will profoundly appreciate if a guide is provided on how to deal with this type of terrible scam.
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Review
#1438236 Review #1438236 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Value of basic publishing package
  • That i became an author
  • Most helpful approach for a short period
Cons
  • Non payment of royalties
Reason of review
ROYALTY SCAM
Loss
$15
Preferred solution
XLIBRIS should pay my due accumulated royalty
Tags
  • xlbris scam
  • Xlibris - Deception
Since my last review Xlibris has finally put my ebook on Amazon for an agreed upon and reasonable price. I don't know if posting here is the reason, but someone finally contacted me about complaints I have called in for some time. Xlibris has agreed to reprice my book,...
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Review
#1437727 Review #1437727 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
2.7
Details
I received my authors copy a few days ago and I have alot of mistakes which is so unacceptable. Whats the use of having a editor, Xlibris changed my book for the worst I even said to them if I look stupid u look dumb as well, I sent in over one hundred mistakes that...
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1 comment
Jeanna
#1616726

Thank you for your message. We're sorry to hear that you had a poor experience with us.

We would appreciate an opportunity to look into your case further.

Please feel free to email us at ComplaintsResponses@xlibris.com, along with your Name, Book Title, and Project ID. Thank you very much.

Review
#1428176 Review #1428176 is a subjective opinion of poster.
Service
Xlibris Publishing Service
i,m getting ph call from a chap who wants to publish myweb site into a book as its by ph call i,mafrai might be a scam, fifty percent of the going rate i feel he genuine, say he from xlibris publisher, ive lost his email to me from my in box i think names said was...
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2 comments
Toddrick
#1628346

It is a horrendous scam as all the reviews here testify.

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Review
#1419186 Review #1419186 is a subjective opinion of poster.
Service
Xlibris Publishing Service
1.0
Details
XLibris is one of the aliases for Author Solutions, one of the oldest and biggest "self-publishing" scams out there. They claim to offer most of the services of a publisher, but in fact they provide only most of the services of a vanity press, while continuously...
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1 comment
Jeanna
#1612525

If you are one of our authors, please feel free to contact us with your complaint at ComplaintsResponses@xlibris.com. It seems that a number of aspects of our service need to be clarified.

We will be happy to do so. Aspiring authors who are interested to know the facts about publishing with Xlibris are welcome to contact us at 1-888-795-4274.

For starters, we do not keep the rights to your work; those rights belong to you alone! We will not be responding further to this post.

Review
#1419070 Review #1419070 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Are scammers -- this review is a general warning
Reason of review
Bad quality
Tags
  • scam publishing
Oh this was a terrible experience. I had gotten excited to publish a book and tried this company out. As soon as I was on the phone I was pressured from every which way. I barely even got to talk at all or think. They are good conmen and unfortunately I gave my credit...
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1 comment
Jeanna
#1612528

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department, to have your issues rectified?

Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and phone number. Thanks.

Review
#1412485 Review #1412485 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.0
Details
Xlibris - Bad service, money greedy
Xlibris - Bad service, money greedy
Xlibris - Bad service, money greedy
I signed up for the basic package, after months of paying they tell me that i have to pay $100more for the copyright fee which was supposed to be included in the packets. They kept calling me to finish by book only because they wanted my money. Once they got the money...
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2 comments
Anjelique
#1603963

We're sorry to hear that you've had a poor experience with us. Please send us an email at ComplaintsResponses@authorhouse.com and we will follow up your case.

Please include your name and Project ID. Thanks.

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Review
#1405661 Review #1405661 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
My recent experience with Xlibris was, unfortunately, not a very positive one. Look around for another company for your publishing needs, since this one leaves a lot to be desired. They don’t follow instructions well, or efficiently. I’ve sent numerous emails to them...
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2 comments
Anonymous
#1603798

I have bought many things from these chinese company's and will never do it again - they say all the right things if you can understand there jiberish - then do every thing to scam you out of your money - if you buy business cards from them they show you what you want to see then send you what you hate - print and cards to small to see or read - extra freight costs all sorts of rubbish - not honest in business but wanting on going business. I also bought many machine things welders- plastic welders, car parts.

musical instruments. Head phones all sorts of stuff - most needing to be fixed properly in a few days or weeks . Many set up wrong and not able to do the job. Some sent not even working at all.

I find the Chinese difficult to understand or talk to many angry and ruthless in business very greedy and don't care about your thoughts feelings wants or needs in good on going business.

many times sent the wrong things. China is a joke to the business world and will never get my money again period.

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Review
#1401993 Review #1401993 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.1
Details
All they did was push me to pay more and more money. Won't do any of the marketing they claimed they would in the beginning. And are getting to the point when I say I can't afford it or tell them to call when I get paid they just go on and on with prices and how...
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1 comment
Jeanna
#1595823

Hello, and thank you for your message. We are sorry to hear that you've had an unfavorable experience with us.

We'd like to put you on our DO NOT CALL list, such that you are no longer disturbed by phone calls. Can you please send us an email at complaintsresponses@xlibris.com, along with your name, phone number, and Project ID? Please also include any other information about your experience (i.e.

marketing services), such that we can follow up on your case. Thank you.

Review
#1397920 Review #1397920 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Fact that my book was publsihed
Cons
  • Services
  • Simply horrendous
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Mistake
  • purchase price
With all the money Xlibris asks for toward publishing can anyone expect to make any money from the sale of their book? So far I have spent a lot of money first to have the book published and I am not happy with the results! Then they wanted more money to insure I would...
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2 comments
Jeanna
#1595824

Thank you for your message. Can we refer your case to our Customer Service department?

We can also put you on our DO NOT CALL list, if you like. Please contact us via complaintsresponses@xlibris.com, along with your name, phone number, and Project ID.

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Review
#1397484 Review #1397484 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Only want money the more the better
Reason of review
very expensive lesson to learn
Loss
$1500
Preferred solution
Let the company propose a solution