Product: Xlibris Customer Care Clear all filters (43 of 43 reviews match)
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Xlibris - About. My. Book. Sales. And. Royalties

They make it difficult to communicate with them,
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Review
#1646570 Review #1646570 is a subjective opinion of poster.
Service
Xlibris Customer Care
Cons
  • Poor communication
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Xlibris - I tried to Close the contract with this Company because I suspect that they are crook,

Hi, muy name is Cesar Quinones Ricourt I signed a contract with Xlibris 2010, they make so much promise and I invested almost $ 2000.00 they at one point send me a check for 4.00 but I never heard from them since. I try to close the contract with them and I send about four e-mail to different department but they apparently ignore me. I like to know how I get them respond to my request and get it done. I don't want to deal with this company any more
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Review
#1646543 Review #1646543 is a subjective opinion of poster.
Service
Xlibris Customer Care
Cons
  • Trickery business
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Xlibris - Deception

Xlibris - Won't take me off mailing list

1.0
Details
Ive unsubscribe so many times,even sent personal email so many time to get them to stop emailing. NOTHING has worked. Isnt it when you unsubscribe you should get anymore emails well not with dean he keeps sending me emails. So please dont go with these guys they are a scam and I wouldn't trust as far as I can throw them.
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Review
#1644761 Review #1644761 is a subjective opinion of poster.
Service
Xlibris Customer Care
Pros
  • Ripp off
Reason of review
Poor customer service
Preferred solution
Take me off the mailing list
Tags
  • xlbris scam
I saw on Facebook their ad about publishing your book. Sent for information, but what I was receiving was constant messages and voicemails. Left message will call them, they still called. So finally called, their information via email/phone sounded reasonable....
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1 comment
Anonymous
#1714882

I am Glad i read this i have started receiving those phone calls from them and was instantly suspicious. I told them i want be publishing through them as their behaviour proved untrustworthy.

Than i googled them to see what others thought. You should always check them out first.

Review
#1572470 Review #1572470 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
I have to say that I’ve found this company to be reliable and helpful. They answered the phone when I called and emails were answered promptly. I’m not sure how useful their services will be for me but I’m tempted to give it a go. Nothing ventured nothing gained as...
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1 comment
Anonymous
#1711518

Never again. I published my book and asking for more.

Never again with the handwasher Travis Black. Promised me to pay only $2,000 but I got charged $2,000 in 4 mos total of $8,000.

Review
#1571618 Review #1571618 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Good customer service

Xlibris in Providence, Rhode Island - Such a horrible company

1.0
Details
They are a vanity press company that will do nothing but try to get more money and more money. They NEVER answer their phones, and you NEVER deal with the same person twice. Always someone else. HORRIBLE company.
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Review
#1551449 Review #1551449 is a subjective opinion of poster.
Service
Xlibris Customer Care
Pros
  • Getting the book published
Cons
  • Unprofessional service
  • Over-charging
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Published a children's book in 2010 did several costly marketing campaigns, contacted them many times, no sales reports or royalties.
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2 comments
UnderstoodHimalayan
#1684948

I have spent $300 plus and for the pass 9yrs the whole experience was neglect, poor customer service, always pivoting questions when I did get someone on the phone even though my book was published and later I found out that it is not only available with their publishing company, Barnes&Noble and Amazon but not to my knowledge it was available with thirty plus other vendors all over the country and abroad. To date I only have 11 books sold this is crazy.

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Review
#1495351 Review #1495351 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service

Xlibris in Fort Mcpherson, Northwest Territories - Scam company

Wrote a book over ten years ago. I am disabled . Lost my password to my email address. Gave Xlibris thousands. Now they are bringing me through a long drawn out process, longer than you think ., to recover any information that might prove I am who I am. My dad is my legal guardian and they are making his go through same thing. From other reviews I read, sounds like they are a money stealing company
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Review
#1495076 Review #1495076 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
1.0
Details
My Dad contacted them. He's 79. Thought he was helping me. They email him over, and over, and over. For the last 3+ years, despite my written requests and calls to do otherwise. They Will. Not. Stop. I contacted better business bureau and they said my Dad needed to...
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1 comment
Xlibris
#1662578

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department, to have your issues rectified? Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID.

We can make sure that your dad is put on our Do Not Call list. Thanks.

Review
#1444248 Review #1444248 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service

Contact Xlibris Customer Service

Mailing Address:
Xlibris LLC
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Xlibris reviews
1.0
Details
I published a book. However i have been getting phones from them to the stage i feel stalked. As they have my card details. They have been stealing from me. They are liars.
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1 comment
Xlibris
#1588023

Hello, and thank you for your message. We're sorry that you've been having this experience.

We would like to put you on our Do Not Call list, such that you do not receive future phone calls.

Can you please send us an email at ComplaintsResponses@xlibris.com along with your name, book title, and Project ID? Thank you.

Review
#1386335 Review #1386335 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service