Product: Xlibris Customer Care Clear all filters (24 of 24 reviews match)
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I have spent two years writing a comprehensive history of a car club of which I am a member and found Xlibris on line. I received a phone call from "Mary", and was not able to make her understand the type of book I am writing. She had no idea what I am writing, or what...
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Xlibris Customer Care
#1143507
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Xlibris - Gabos been sold out around the world
My book Gabos by Tyler Gore, I was told it wasn't selling.How I paid for 3 books from Amazon. Plus, people have send photos around the world of them with the book. It's 2017 and I not receive one check and they say it only just sold ebooks last week. I have people who...
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Xlibris Customer Care
#1112118
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When I was being more assertive about wanting to wait for awhile so that I could do more research about the publishing company, the caller pulled out a 50% cut on the total publishing cost (what??) As soon as I heard that, is when I knew something was fishy, and...
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Anonymous
pqn007

Don't deal with XILIBRIS!- they tried to scam me a few times! And are too pushy! And will harrass u call after call! For u to give in! And fall for their scams! Stay away from...

Anonymous
pqn007

I know what u mean!- they tried to scam me too!- just the other day!- asking for my credit card info! And your call is being recorded! And their so called learning center!- AL...

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Xlibris Customer Care
#1104412
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My 8-year old signed up for info, because he wanted to publish a comic book.He hadn't completed the book, just wanted to learn the process of getting one made. He shouldn't have shared my phone number, but he was just a kid and had no idea what would happen. When the...
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Xlibris Customer Care
#1102795
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Xlibris was supposed to give me over $1600. of a refund and they only gave me over 1100 of a refunt to bank mobile account. Xlibris stills whos me 460. John with refund dept keeps giving me the run around. I would not recommend using Xlibris to publish your book...
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2.0
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Xlibris Customer Care
I liked
  • I like the higher packages good values
I didn't like
  • Bait and switch
  • You want to switch packages to old package its hassle
  • Xlibris gives you a hassle to get refunds
#1082840
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I contacted Xlibris when looking at publishing options. The phone calls from the same "publishing consultant" in the Philippines kept coming even after three emails from me to decline their services. Phone conversations seemed to me to centre on a one-way, script,...
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Xlibris Customer Care
#1028564
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Xlibris has not been paying me my royalties since December of 2015. Every time I call they say that I need to speak to their financial center, but that I can't contact them directly, but they would 'expedite a request' to them to get the matter resolved asap. They made...
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1.0
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Xlibris Customer Care
I didn't like
  • Unprofessional tatics
  • Bait and switch
  • Gave me run around for 5 6 months
#996790
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The company contacted me and immediatly started asking for payment plans before even reviewing any of the contents within the book.Each time a consultant contacted me it was fron a local number, even thoug they said they were from indiana. Long after I told them I was...
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1.0
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Xlibris Customer Care
#986798
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They have invaded my privacy continually and are ruthless with calls and e-mails almost daily.Repeated attempts over a two year period to notify them to quit and delete my name and number from their data base have been ignored . After I finally put their number on my...
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Xlibris Customer Care
#948355
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Xlibris Customer Care Review

Nothing but assistance, great customer service, always answered my questions. This is not a place to get rich, it is a place to get your book in the world, all i cared about. If there are any misunderstandings it is because you, the author, didn't read the contract or made assumptions that were inaccurate.
5.0
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Milton, Louisiana
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Xlibris Customer Care
#946966
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