Product: Xlibris Customer Care Clear all filters (32 of 32 reviews match)
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1.0
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My Dad contacted them. He's 79. Thought he was helping me. They email him over, and over, and over. For the last 3+ years, despite my written requests and calls to do otherwise. They Will. Not. Stop. I contacted better business bureau and they said my Dad needed to...
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1 comment
Xlibris
#1662578

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us. Have you tried contacting our Customer Service department, to have your issu...

Review
#1444248 Review #1444248 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
Dear budding writers, Do not trust Xlibris. They are suave and promise high-heaven, but they deliver *** Scam artists, who refuse to stop calling even years after you tell them to {{Redacted}}. Xlibris, I hate you..
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1 comment
Xlibris
#1558293

Please send your name and number to us, so we can put you on our Do Not Call list. This will prevent against you being contacted in future. Please email us at ComplaintsRespon...

Review
#1352230 Review #1352230 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
50 of my investment in Xlibris services. It is my own assessment that Xlibris offers no up front risk of their own in terms of content evaluation, which I was still charged $400 for. I'm now finding other publishers in this same market who will offer me free content...
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Review
#1282364 Review #1282364 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Fair resolution of complaint
1.0
Details
I thought one of the staff was going to resolve my issue for a refund , I was even told I was going to get one and would receive my money back in 3 weeks. I got an email yesterday that after taking all my banking info, I can not have one. I am now hiring my lawyer to...
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3 comments
Anonymous
#1467415

Thank you please do so I support that! These people and other foreign Publishers need to be shut down, try and get the government involved and see if they can handle this. PLE...

Review
#1235901 Review #1235901 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
This company is unbelieveable, after a very long time if trying to email and call with no success of responses, I sent 3 emails in 2 days to 3 different ppl. Finally, someone responded. I am asking for a refund of my money I put into writing this book. The lady asked...
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2 comments
Xlibris
#1462404

Hello, and thank you for your message. Have you been contacted by a manager regarding your case? We are sorry to hear that you've been having a poor experience with us.

Review
#1227141 Review #1227141 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
This company is by far the worst company I have dealt with. Katrina Vega, Maureen Michaels, Arnold Ramas..are suppose to be SENIOR consults/designers and post publishing associates. They are horrible and horrific who lie straight through their teeth. I will NEVER refer...
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1 comment
Xlibris
#1457508

Thank you for your post. We're sorry to hear this, and we would be grateful to hear more details about your experience and what made it so unpleasant. Please email us at Compl...

Review
#1221388 Review #1221388 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
1.0
Details
Terrible follow through.Often when you speak to someone and you call back, that person is no longer there. No one takes ownership of mistakes. Sloppy production. It's taken me more than one month to order copies after its already been produced. I have copies of e mail...
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1 comment
Xlibris
#1446939

Hello, and thanks for your post. We're sorry to hear that you have been having an unpleasant experience. Please feel free to email us at ComplaintsResponses@xlibris.com, and w...

Review
#1211499 Review #1211499 is a subjective opinion of poster.
Service
Xlibris Customer Care
Cons
  • Costumer service
Reason of review
Poor customer service
Tags
  • xlibris terrible service
6 days short on being able to make payment and was told to borrow the money off family or friends!Really! I was warned about this publisher but thought I'd give them a go anyway. What a mistake. Constant messages, even when you ask them not to bother you. I should have...
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1 comment
Xlibris
#1437764

Hello, and thanks for your feedback above. We're sorry to hear that you had a poor experience with us. Please feel free to contact our Customer Service department and ask to b...

Review
#1195537 Review #1195537 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Problems with payment
I have spent two years writing a comprehensive history of a car club of which I am a member and found Xlibris on line. I received a phone call from "Mary", and was not able to make her understand the type of book I am writing. She had no idea what I am writing, or what...
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Review
#1143507 Review #1143507 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
person I spoke with had no idea of the type of book I am writing

Contact Xlibris Customer Service

Mailing Address:
Xlibris LLC
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts
Xlibris - Gabos been sold out around the world
My book Gabos by Tyler Gore, I was told it wasn't selling.How I paid for 3 books from Amazon. Plus, people have send photos around the world of them with the book. It's 2017 and I not receive one check and they say it only just sold ebooks last week. I have people who...
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Review
#1112118 Review #1112118 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Not as described/ advertised