Product: Xlibris Customer Care Clear all filters (23 of 23 reviews match)
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Xlibris - Gabos been sold out around the world
My book Gabos by Tyler Gore, I was told it wasn't selling.How I paid for 3 books from Amazon. Plus, people have send photos around the world of them with the book. It's 2017 and I not receive one check and they say it only just sold ebooks last week. I have people who...
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Xlibris Customer Care
#1112118
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When I was being more assertive about wanting to wait for awhile so that I could do more research about the publishing company, the caller pulled out a 50% cut on the total publishing cost (what??) As soon as I heard that, is when I knew something was fishy, and...
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Xlibris Customer Care
#1104412
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My 8-year old signed up for info, because he wanted to publish a comic book.He hadn't completed the book, just wanted to learn the process of getting one made. He shouldn't have shared my phone number, but he was just a kid and had no idea what would happen. When the...
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Xlibris Customer Care
#1102795
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Xlibris Customer Care Review

#946966
5.0
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Nothing but assistance, great customer service, always answered my questions. This is not a place to get rich, it is a place to get your book in the world, all i cared about. If there are any misunderstandings it is because you, the author, didn't read the contract or made assumptions that were inaccurate.
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Xlibris was supposed to give me over $1600. of a refund and they only gave me over 1100 of a refunt to bank mobile account. Xlibris stills whos me 460. John with refund dept keeps giving me the run around. I would not recommend using Xlibris to publish your book...
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2.0
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Xlibris Customer Care
I liked
  • I like the higher packages good values
I didn't like
  • Xlibris does refunds to your old accounts that dont work
  • Bait and switch
  • Xlibris gives you a hassle to get refunds
#1082840
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I contacted Xlibris when looking at publishing options. The phone calls from the same "publishing consultant" in the Philippines kept coming even after three emails from me to decline their services. Phone conversations seemed to me to centre on a one-way, script,...
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Xlibris Customer Care
#1028564
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Xlibris has not been paying me my royalties since December of 2015. Every time I call they say that I need to speak to their financial center, but that I can't contact them directly, but they would 'expedite a request' to them to get the matter resolved asap. They made...
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1.0
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Xlibris Customer Care
I didn't like
  • Gave me run around for 5 6 months
  • Bait and switch
  • Being scammed
#996790
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The company contacted me and immediatly started asking for payment plans before even reviewing any of the contents within the book.Each time a consultant contacted me it was fron a local number, even thoug they said they were from indiana. Long after I told them I was...
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1.0
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Xlibris Customer Care
#986798
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They have invaded my privacy continually and are ruthless with calls and e-mails almost daily.Repeated attempts over a two year period to notify them to quit and delete my name and number from their data base have been ignored . After I finally put their number on my...
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Xlibris Customer Care
#948355
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I have contacted Xlibris several times and still cannot get this resolved. I am now worried there is money sitting in sales account which I will never get. I have just had to re-set my pass word to my Xlibris account because I couldn't even access this for a while. I...
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2.0
Product
Xlibris Customer Care
I liked
  • Ripp off
I didn't like
  • Company attempting to scam me
#921993
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Uneducated, snarky associates and an unnecessarily long print process, overpriced authors copies, and the worst in-house public relations known to man, make thus a publishing company worth avoiding at all costs.
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Anonymous
***gy

My experience with Xlibris was a disaster I would never wish on anyone. I must say they are a fake & fraud, their authors/editors can't spell a word correctly. They say they a...

1.0
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Xlibris Customer Care
#916373
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