Product: Xlibris Customer Care Clear all filters (27 of 27 reviews match)
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This company is by far the worst company I have dealt with. Katrina Vega, Maureen Michaels, Arnold Ramas..are suppose to be SENIOR consults/designers and post publishing associates. They are horrible and horrific who lie straight through their teeth. I will NEVER refer...
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Xlibris
Xlibris

Thank you for your post. We're sorry to hear this, and we would be grateful to hear more details about your experience and what made it so unpleasant. Please email us at Compl...

1.0
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Xlibris Customer Care
#1221388
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Terrible follow through.Often when you speak to someone and you call back, that person is no longer there. No one takes ownership of mistakes. Sloppy production. It's taken me more than one month to order copies after its already been produced. I have copies of e mail...
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Xlibris
Xlibris

Hello, and thanks for your post. We're sorry to hear that you have been having an unpleasant experience. Please feel free to email us at ComplaintsResponses@xlibris.com, and w...

1.0
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Xlibris Customer Care
I didn't like
  • Costumer service
#1211499
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6 days short on being able to make payment and was told to borrow the money off family or friends!Really! I was warned about this publisher but thought I'd give them a go anyway. What a mistake. Constant messages, even when you ask them not to bother you. I should have...
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Xlibris
Xlibris

Hello, and thanks for your feedback above. We're sorry to hear that you had a poor experience with us. Please feel free to contact our Customer Service department and ask to b...

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Xlibris Customer Care
#1195537
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I have spent two years writing a comprehensive history of a car club of which I am a member and found Xlibris on line. I received a phone call from "Mary", and was not able to make her understand the type of book I am writing. She had no idea what I am writing, or what...
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Xlibris Customer Care
#1143507
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Xlibris - Gabos been sold out around the world
My book Gabos by Tyler Gore, I was told it wasn't selling.How I paid for 3 books from Amazon. Plus, people have send photos around the world of them with the book. It's 2017 and I not receive one check and they say it only just sold ebooks last week. I have people who...
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Xlibris Customer Care
#1112118
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When I was being more assertive about wanting to wait for awhile so that I could do more research about the publishing company, the caller pulled out a 50% cut on the total publishing cost (what??) As soon as I heard that, is when I knew something was fishy, and...
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Anonymous
pqn007

Don't deal with XILIBRIS!- they tried to scam me a few times! And are too pushy! And will harrass u call after call! For u to give in! And fall for their scams! Stay away from...

Anonymous
pqn007

I know what u mean!- they tried to scam me too!- just the other day!- asking for my credit card info! And your call is being recorded! And their so called learning center!- AL...

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Xlibris Customer Care
#1104412
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My 8-year old signed up for info, because he wanted to publish a comic book.He hadn't completed the book, just wanted to learn the process of getting one made. He shouldn't have shared my phone number, but he was just a kid and had no idea what would happen. When the...
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Xlibris Customer Care
#1102795
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Xlibris was supposed to give me over $1600. of a refund and they only gave me over 1100 of a refunt to bank mobile account. Xlibris stills whos me 460. John with refund dept keeps giving me the run around. I would not recommend using Xlibris to publish your book...
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2.0
Product
Xlibris Customer Care
I liked
  • I like the higher packages good values
I didn't like
  • Bait and switch
  • Xlibris does refunds to your old accounts that dont work
  • Xlibris gives you a hassle to get refunds
#1082840
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I contacted Xlibris when looking at publishing options. The phone calls from the same "publishing consultant" in the Philippines kept coming even after three emails from me to decline their services. Phone conversations seemed to me to centre on a one-way, script,...
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Xlibris Customer Care
#1028564
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Xlibris has not been paying me my royalties since December of 2015. Every time I call they say that I need to speak to their financial center, but that I can't contact them directly, but they would 'expedite a request' to them to get the matter resolved asap. They made...
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1.0
Product
Xlibris Customer Care
I didn't like
  • Gave me run around for 5 6 months
  • Bait and switch
  • Unprofessional tatics
#996790
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