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Update by user May 22

SINCE MY LAST REVIEW I HAVE NOT HEAR FROM XLIBRIS, A MAZON IS ONE OF THE COMPANY THAT HAS MY BOOKS. I DO HAVE PROOF THAT THE BOOKS ARE WRITTEN BY ME.

AND I HAVE NOT RECIEVED ANY MONEY.

ITS BEEN ALMOST TEN YEARS. I HOLD XLIBRIS REASONABLE FOR THE BOOKS I PAID ALL THAT...

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Review
#1519255 Review #1519255 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Quality of my book cover print
Cons
  • No explanations of the hundreds of books for sale
Reason of review
Order processing issue
Loss
$5000
Preferred solution
Full refund
2.0
Details
above is my explanation for my complaint
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1 comment
Xlibris
#1677162

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

For Royalties, we have a special department that handles inquiries. Can you please send an email to our Royalty Help Desk at RoyaltyHelpDesk@authorsolutions.com ?

They will be glad to help clarify any issues and to thoroughly explain the Royalty system. Thanks, and we look forward to hearing from you and addressing your concerns.

Review
#1517884 Review #1517884 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Help in getting book published
  • Fact that my book was publsihed
Cons
  • It is a total scam
  • Harassed for multiple investments
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Full refund
Tags
  • Xlibris - Deceptive
1.9
Details
Sad Hello my name is Anonymous, I would like to join the class action lawsuit against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have...
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2 comments
Anonymous
#1612680

How can l contact you as I'm awear of several people who are ready to go ahead with a class action!

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Review
#1332930 Review #1332930 is a subjective opinion of poster.
Product
Xlibris Book
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
1.4
Details
I wish I knew that Xylibris will not pay me for my book published in 2011. Every time I want my royalties I am told there are no sales. As the writer with full copyright for my book the stories of loss you are not alone, I want Xlibris to stop selling my book including...
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1 comment
Xlibris
#1536033

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience.

Can you please send an email to our Royalty Help Desk at RoyaltyHelpDesk@authorsolutions.com?

They will be glad to explain how the Royalty system works and the (confusing) way in which Amazon classifies new books as "used". Thanks.

Review
#1320499 Review #1320499 is a subjective opinion of poster.
Product
Xlibris Book
Cons
  • I was being scammed
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Xlibris managers
1.4
Details
I was not told that there was a certain limit to my book, and also they keep all the royalties(If not most), I haven't had 10 people buy my book because these people overpriced it, I'm looking for a new publisher because of Xlibris and all of these other 'Foreign...
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3 comments
EqualYorkshireTerrier
#1506127

They’ve also sent copies of another author’s book through e-mail when I was expecting my edited version. Plus, they overpriced the paperback at $25 & the hardcover for $35 when I tried to tell them I’m looking at pricing it between $8.99 to $11.99.

Their answer was we don’t print by bulk like other publishers. I understand that, but books I’ve seen elsewhere had more pages than mine and half the price. I had a hard time believing her version of explanation when their publishing consultant tried to sell me the same service about Returnable Books since it legitimately grants retailers to return copies not sold at their discretions. I reminded her that I already paid for, such service which won’t expire until two years later and she instead replied if so I need to renew it.I responded to her that the way you were selling me this had nothing to do with renewal since her sales pitch from the beginning stated the contrary relating that I no longer have an active Returnable Book service.

Another thing that bothers me is when they exploit all their Filipino female operators which in some range around $3 for twelve hours of work at a giant Call Center.

I don’t know for sure the exact hourly rate, but what I read online corporations take advantage of third world countries with meager wages with earnings that pay them less than even McDonald workers and other public franchises in the US who make minimum payments. To clarify it, I’ll speculate that the destitute latter in the Philippines shall have to work a whole year to match what of American minorities make in less than three months.My Contact is: info@onestopbooks.com

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Review
#1238321 Review #1238321 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • That i became an author
Cons
  • Need to be sued now
  • I was being scammed
Reason of review
Pricing issue
1.0
Details
I never been so disappointed with my second book which I pay more money for and got lesser cooperation in return. This company has a track record of bad experiences with people that confirms the reality of its existence which is not good. I highly recommend that you...
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2 comments
EqualYorkshireTerrier
#1506128

They’ve also sent me copies of another author’s book through e-mail when I was expecting my edited version. Plus, they overpriced the paperback at $25 & the hardcover for $35 when I tried to tell them I’m looking at pricing it between $8.99 to $11.99.

Their answer was we don’t print by bulk like other publishers. I understand that, but books I’ve seen elsewhere had more pages than mine and half the price. I had a hard time believing her version of explanation when their publishing consultant tried to sell me the same service about Returnable Books since it legitimately grants retailers to return copies not sold at their discretions. I reminded her that I already paid for, such service which won’t expire until two years later and she instead replied if so I need to renew it.I responded to her that the way you were selling me this had nothing to do with renewal since her sales pitch from the beginning stated the contrary relating that I no longer have an active Returnable Book service.

Another thing that bothers me is when they exploit all their Filipino female operators which in some range around $3 for twelve hours of work at a giant Call Center.

I don’t know for sure the exact hourly rate, but what I read online corporations take advantage of third world countries with meager wages with earnings that pay them less than even McDonald workers and other public franchises in the US who make minimum payments. To clarify it, I’ll speculate that the destitute latter in the Philippines shall have to work a whole year to match what of American minorities make in less than three months.My Contact is: info@onestopbooks.com

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Review
#1225334 Review #1225334 is a subjective opinion of poster.
Product
Xlibris Book
Reason of review
Return, Exchange or Cancellation Policy
Xlibris published my book and delivered everything they said: advance copies, listing on Amazon, etc., promo kit, etc. They did a great cover and interior design, but here's the rub. First, I purchased the editing package but when it was all over, I was very...
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2 comments
Anonymous
#1060144

And you can get your book on Amazon for free. They charge you for all kinds of stuff that you can get yourself entirely for free.

Their editors are NOT editors.

No one there has any job except sales rep, the only job there is to sell sell sell their rubbish "services" they also LIKE the books to be filled with errors so they can demand additional fees for corrections. It's part of the scam.

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Review
#728285 Review #728285 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Value of basic publishing package
Cons
  • Editors sucked in their job
  • Not willing to give advice to new authors
  • Bad system for royalty payouts
Reason of review
Poor customer service
Loss
$627
Preferred solution
Full refund
Tags
  • Publishing Consultants

Xlibris Book Review

1.3
Details
Stole my royalties every since 2005 ..never seen a dime ..if you have a book written do not go with this company or any of the sister company either ..they have a lawsuit against xlibris and all sister company
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Review
#698818 Review #698818 is a subjective opinion of poster.
Product
Xlibris Book
Reason of review
Poor customer service

Xlibris in Muskegon, Michigan - Second Book

This is not a complaint. You did for me "The Time Of Your Visitation."I appreciate the first book you published for me. I get many compliments on the cover. Are there any brakes in doing a second book with you as a continuing author? I have done short stories this time, on multiple subjects. Some stories are very short some are quite long. Such as "Evan." All stories have a point to make. At least I think so.I did not know where to write you on line; so I chose doing it here. I hope this is all right.What is the cost of a second book? May I have terms as before? Yours truly Edith J. Nelson
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1 comment
Anonymous
#1009302

We want $9000 to publish the second book. Give it to us.

Review
#667567 Review #667567 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Prompt service
Reason of review
Good quality

Contact Xlibris Customer Service

Mailing Address:
Xlibris LLC
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

Xlibris Reviews

  1. 120 reviews
  2. 51 reviews
  3. 13 reviews
  4. 3 reviews
  5. 9 reviews
Xlibris reviews
5.0
Details
Xlibris Rules!
I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I once put an article about my book on Wikipedia, of course it was taken down because wiki only allows popular books like Harry Potter or A Series Of...
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3 comments
Anonymous
#989240

Every so often Xlibirs get their staff to put a fake positive review on here to try and sucker in more idiots for the scam.

They are a giant multinational scam company run by the Italian Mafia.

They know exactly what they are doing, they are 100% about the scam and nothing else. They use the books to launder money for the Italian Mafia.

You have to cancel your credit card because as long as they have your credit card number they will keep stealing from you.

And Amazon does paper back for only about $30 instead of the thousands that the Xlibris scam charges.

You can also tell this "review" is by Xlibris staff because they say "it's not just ebook, it's paperback and hard back too" as though that will trick people from the free self publishing options and get them to pay thousands for the Xlibris scam.

Why would someone even come to "pissed consumer" to post a positive review?

Only someone trying to help their own company would do that. Xlibris is a giant multinational scam company run by the Italian Mafia. They know exactly what they are doing, they are 100% about the scam and nothing else.

They use the books to launder money for the Italian Mafia. You have to cancel your credit card because as long as they have your credit card number they will keep stealing from you.

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Review
#635214 Review #635214 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Finish product of first 3 books
Reason of review
Reliable warranty