My copy edited MS had over 100 mistakes and changed words that effected content. The editor refused to answer any calls or e-mails and finally I was able to get a supervisor involved.
The cover designs they offered were not even close to my simple instructions. After I paid my own designer to create a cover, (I am not sure why )Xlibrus changed the color, border, wording & my photo and it took several attempts for them to get it back to original format.
When I got my book the spaces were taken out between the words in 2 sentences and they wanted to charge me $177 to have them put back in and I am still waiting for the corrected copies. On Barnes&Noble my paperback is not available and on Amazon they put the ending of the book on the website and I cannot get anyone to help me with either.