State: South Australia City: Adelaide Clear all filters (3 of 515 reviews match)
filters
State:
City:
Product:
Show

Beware of Xlibris!

Believing them to be an authentic publishing company, I authorised Xlibris to withdraw $461.00 from my bank account . I later learnt from my bank's accountants that they actually withdrew $590. I have asked for a refund without result. Now I have had to terminate all arrangements with Xlibris as well as my banking particulars in case they attempt further robberies. Since the illegal withdrawal of funds, I have been busily writing reports of Xlibris behaviour with myself, urging all considering writers interested in self-publishing to avoid Xlibris like the proverbial plaque and to always make an effort to check out the credentials of any companies who are exploiting the internet to profit themselves.
View full review
2 comments
Anonymous
#1032435

I'm having to cancel my credit card. They are slimy crooks.

Never talk to the same person twice, and they ship you around to *** with you.

They make up bogus fees and balances... STEAL, STEAL, STEAL.

Anonymous
#956845

Yes if you have been involved with them in any way cancel your credit card. They will steal more if you don't do everything you can to stop them.

View more comments (1)
Review
#599407 Review #599407 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Damaged or defective
Loss
$130

Xlibris review in Adelaide, South Australia: Refund

Approximately months after Xlibris published my book, (after, may I say, many errors on their part, and repeated requests for manuscript to be printed as I sent them) I was approached by another company to do an email campaign, which I accepted. Xlibris contacted me after that event, and offered to do the same thing. I tentatively agreed, but the same evening I got the report from the other companhy, that was not favourable, so I cancelled the campaign with Xlibris immediately, before ghey had a chance to do any work. 8 weeks later, I am still awaiting a refund. No reply to my emails, even though I have contacted Xlibris in the States as well as Australia. A bloody awful company to deal with. Rude, arrogant, did not listen to me when I was proof reading their galleys, and are definitely not listening to me now that they owe me money.
View full review
2 comments
Anonymous
#701472

I finally got my refund after pestering them continuously and keeping the promise of refund by them attached to the bottom of each email I sent. Never do business with them again. A real pain of a company

Anonymous
#689874

A year later my 73 year old father still doesn't have his refund that they PROMISED him. They stole almost $3000 from him pure and simple.

He was supposed to pay another $1700 before they supposedly started work on anything but their contract said he could cancel the whole deal and get his money back but they just play games, pretend the check got lost in the mail, blocked our phone numbers, tell him maybe he "lost" the check himself because he's elderly etc...

In addition before he canceled they were hassling him every other day by phone and email for more money for "promotion" for a book not even produced. He kept telling him he had no more money and they kept harassing him.

View more comments (1)
Review
#429454 Review #429454 is a subjective opinion of poster.
Loss
$499
Having already self published my book 2 years ago privately, feedback was good so when Xlibris rang me out of the blue, I was already looking at taking my publishing further. They promised me lots and told me they could give me the a good package for the cost of the...
View full review
4 comments
Deserea
#1027289

Same here. They took out money after I canselled.

I never gave them my manuscript, so they did nothing for me.

Ragnhild Gilbrant

View more comments
Review
#355696 Review #355696 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Loss
$1796

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

Compare Xlibris to

Xlibris
Xlibris
409 reviews
1.6
VS
Authorhouse
Authorhouse
409 reviews
1.8
Compare Xlibris vs Authorhouse

Latest Question

Xlibris Questions