Rating: 3 Stars Clear all filters (14 of 515 reviews match)
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3.1
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Update by user Nov 22

My net loss was at least $10,500

Original review posted by user Nov 22

Why I would never use Xlibris Again. My name is Rev. Dr. Duane A Martin. I have published a work of poetry with Xlibris to promote it and have been disappointed to the point of disgust. I believed that I was working with a good...
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Review
#1714211 Review #1714211 is a subjective opinion of poster.
Pros
  • Published book
  • Cover looked nice
  • That i became an author
Cons
  • Marketing
  • Being mislead
  • Xlibris copy editors are incompetent
Reason of review
Pricing issue
Loss
$11
Preferred solution
Full refund
Tags
  • Xlibris managers
  • bad sales
2.6
Details
For those who remember the old lady, in the early eighties Wendy's commercial, with great anger she asked "Where's the beef!" I invested close to $3000 in publishing outlets for my book "The Great Centennial", months ago, and have seen no record of sales or income....
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2 comments
Jeanna
#1677163

Thank you for your message. We're sorry that you are not satisfied with your experience with us?

Is there anything we can do right now to assist you? Please feel free to email us at ComplaintsResponses@xlibris.com.

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Review
#1503627 Review #1503627 is a subjective opinion of poster.
Service
Xlibris Premium Publishing Service
Pros
  • Women who helped me with technical services
Cons
  • Publishing consultant asking for more money
Reason of review
Investment without a return
Loss
$2500
Preferred solution
Return on my investment or refund
Tags
  • Investment Without Return

Xlibris review in Lagos, Lagos: ROYALTY RIPPED OFF

3.3
Details
I commended Xlibris Team for getting me published in September 2015; perhaps, this commendation was my undoing, till date (January 2019) Xlibris has refused to pay me any royalty. I have written severally, requesting for royalty, only to be told that there is no sale; whereas some people have either commended or criticised me on the same book. I will profoundly appreciate if a guide is provided on how to deal with this type of terrible scam.
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Review
#1438236 Review #1438236 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Value of basic publishing package
  • That i became an author
  • Most helpful approach for a short period
Cons
  • Non payment of royalties
Reason of review
ROYALTY SCAM
Loss
$15
Preferred solution
XLIBRIS should pay my due accumulated royalty
Tags
  • xlbris scam
  • Xlibris - Deception

Xlibris review in Nashville, Tennessee: Why can't I login on my account..

3.1
Details
I can't find where you login to see how many books you sold.. Or too find my account?
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Review
#1434629 Review #1434629 is a subjective opinion of poster.
Service
Xlibris Publicity Service
2.7
Details
I received my authors copy a few days ago and I have alot of mistakes which is so unacceptable. Whats the use of having a editor, Xlibris changed my book for the worst I even said to them if I look stupid u look dumb as well, I sent in over one hundred mistakes that...
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1 comment
Jeanna
#1616726

Thank you for your message. We're sorry to hear that you had a poor experience with us.

We would appreciate an opportunity to look into your case further.

Please feel free to email us at ComplaintsResponses@xlibris.com, along with your Name, Book Title, and Project ID. Thank you very much.

Review
#1428176 Review #1428176 is a subjective opinion of poster.
Service
Xlibris Publishing Service
2.9
Details

Update by user Nov 19, 2018

This is a service and not a product.

Original review posted by user Nov 18, 2018

Xlibris did a wonderful job providing an illustrator and editing services for my first book. However once the book was in print, any questions or concerns I had fell on deaf ears. My book was overpriced--I paid $250. to change that...
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Review
#1402918 Review #1402918 is a subjective opinion of poster.
Service
Xlibris Book Editing Service
Reason of review
Bad quality
3.3
Details
My first book looked like a sixth grader edited the book. So many mistakes. Was told they would correct they didn't. I have had prob 100 friends buy the book, plus I've purchased 20-30 online, eBay and they like yet I'm told no sales for they year. I think they are a...
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3 comments
Jeanna
#1544559

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department (1-888-795-4274), to have your issues rectified? Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID.

Thanks. Please note that you can also send an email to our Royalty Help Desk at RoyaltyHelpDesk@authorsolutions.com.

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Review
#1329278 Review #1329278 is a subjective opinion of poster.
Service
Xlibris Book Editing Service
Reason of review
Bad quality
2.8
Details
Since publishing my book in June, 2017, I have yet to see any returns on my mass marketing investments. I am always receiving phone calls to invest more money into more services that don't seem to result in returns. Even when I am told that no more services are needed,...
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2 comments
Pascale B
#1506139

They’ve also sent copies of another author’s book through e-mail when I was expecting my edited version. Plus, they overpriced the paperback at $25 & the hardcover for $35 when I tried to tell them I’m looking at pricing it between $8.99 to $11.99.

Their answer was we don’t print by bulk like other publishers. I understand that but books I’ve seen elsewhere had more pages than mine and half the price. It’s no wonder their explanation was hard to believe, especially when their publishing consultant tried to sell me the same service of Returnable Books which retailers can return copies not sold, I reminded that I already paid for such service which won’t expire until 2 years later and she instead said if so I need to renew it. I replied to her that the way you were selling me this had nothing to do with renewal since she told from the beginning about her sales pitch that I no longer have an active Returnable Book service.Another thing that bothers me is when they exploit all their Filipino female operators which in some range make around $3 for twelve hours of work at a giant Call Center.

I don’t know for sure the exact hourly rate but what I read online corporations take advantage of third world countries with meager wages by paying them less than even McDonald workers and other public franchises in the US who make minimum payments. To clarify it, I’ll speculate that the destitute latter in the Philippines shall have to work a whole year to match what American minorities make in less than three months. They filled out my copyright in 2015 for only five years which will expire in 2020 which looks like after this term elapses, they’ll take over to retain full ownership of my book’s royalties.

I had to redo and update my manuscript through Bowker Identifier and had hired an intellectual property attorney since much has changed in my book.Thus, this time around it’ll last over 75 years which is far from the suspected Xlibris five years. Most of Xlibris promotional costs between $1,500 to $3,000 whereas Bowker Identifier cost is one quart of that and better quality.My Contact: info@onestopbooks.com

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Review
#1191374 Review #1191374 is a subjective opinion of poster.
Service
Xlibris Publicity Service
Pros
  • Customer service and quality of book cove print
Cons
  • Harassment for constant services and investments
Reason of review
Harassment when I instructed no more phone calls for further investments
Loss
$40000
Preferred solution
Let the company propose a solution
Tags
  • Harassment Phone Calls
2.9
Details
I work at Xlibris and yes, most of the times, you would be talking to representatives with an accent, we know, we get these complaints all of the time. But if you noticed, if you wish to escalate yourself to the "upper management" , voila you would get your dreamed-of...
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2 comments
Anonymous
#1288380

The answer from the Xlibris employee above is poorly written and if the grammar is anything to go by, then this is an illiterate publisher!

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Review
#933122 Review #933122 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Lack of royalties
  • Did not ask permission to print
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Tags
  • Self Publishing Services

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
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Stories From The Heart Review

2.7
Details
I heard s Kenneth Seay wrote a book and it made money but he received nothing. I hear Lightening Source book printers and others did the same thing. I hear Henderson. Moneymaker, McCaffity, Weeks, Walker, Steve, Kim, Bruce, Jimmy, Mayes etc. Got the money. I hear he was lied about, impersonated etc. too. I hear theygot money other ways to.
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#894995 Review #894995 is a subjective opinion of poster.