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2.3
Details
I had them publish a beautiful book of poetry and did an anthology to add great poems to my work. It was published by X-Libris and spent around $13,000 and they say they have not sold enough to equal $25 in Royalties. Others have said they have seen my book online and...
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Review
#1715371 Review #1715371 is a subjective opinion of poster.
Pros
  • Zip
  • Published book
Cons
  • Need to be sued now
  • Little return for investment
  • Do not use xlibris
Reason of review
Pricing issue
Loss
$12000
Preferred solution
Full refund
Tags
  • bad sales
  • Refund
  • Xlibris - Deception

Xlibris review: Bad publisher

1.8
Details
Over one thousand dollars to publish my book "Peas in the garden" and I've recieved less than one dollar in royalties in over ten years.
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Review
#1641559 Review #1641559 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Books i was sent were of decent quality
Cons
  • No royalties
  • Too expensive to print
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Full refund
Tags
  • Xlibris Avoid
2.0
Details
above is my explanation for my complaint
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1 comment
Jeanna
#1677162

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

For Royalties, we have a special department that handles inquiries. Can you please send an email to our Royalty Help Desk at RoyaltyHelpDesk@authorsolutions.com ?

They will be glad to help clarify any issues and to thoroughly explain the Royalty system. Thanks, and we look forward to hearing from you and addressing your concerns.

Review
#1517884 Review #1517884 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Fact that my book was publsihed
  • Help in getting book published
Cons
  • It is a total scam
  • Harassed for multiple investments
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Full refund
Tags
  • Xlibris - Deceptive
1.6
Details
Xlibris scammed me for $700 for a publishing project which they totally botched. Sent them a finished .pdf needing nothing. They returned a proof with everything messed up: line spacing, format wrong, pictures in the wrong place. etc. Missed deadline for Christmas...
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2 comments
Jeanna
#1677161

Hello, and thanks for your message. We're sorry to hear this.

Please send us an email at ComplaintsResponses@xlibris.com and we will follow up on your case. Please include your name and phone number, as well as your Project ID.

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Review
#1515055 Review #1515055 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
2.4
Details
I did another review where I was pleased with all the fonts. Sign the approval. I receive my copy, there was a significant mistake where the font was at least 4 font sizes smaller that the rest of the book and largely spaced. I complained about and their standard...
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1 comment
Anonymous
#1760592

This is what we are currently experiencing. Fonts and photos are not appropriate; have been through about 10 "associates" who do not implement our changes.

They have no professional editors or copy editors there and make the system of writing a short, non-fiction children's history book impossible. What a shame.....Then they want a price point higher than Michelle Obama's book.

My book, although quite relevant will not sell. Scam.

Review
#1491830 Review #1491830 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Quality control book review
  • Do not use xlibris
Reason of review
Bad quality
Tags
  • Xlibris Avoid
1.8
Details
Did not edit my book properly, I found many, many grammatical errors! All they do is try to sell you on more products, they could care less about your book and marketing it. It's a COMPLETE SCAM! DO NOT use this company!!
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2 comments
Anonymous
#1639374

I've been getting e-mails from an "Adam Marquez" showing their publishing "deals", along with a spiel practically stating how wonderful they are and they have an "A+" rating with the BBB. Why are these companies still in business? They give decent self-publishing companies a bad name!

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Review
#1458437 Review #1458437 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Inability to listen to me
  • I did not like
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • self publishing companies
  • fake publishing
  • xlibirs
1.7
Details
I have published at Xlibris 3 times. The staff is so kind until they secure your money. I have been a victim of them promoting marketing opportunities and they call you to death until they get you to say yes to whatever they say they have going on then u are left out...
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Review
#1455112 Review #1455112 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not as described/ advertised
Loss
$1830
Preferred solution
Let the company propose a solution
1.5
Details
Xlibris review - Horrible experience
Total nightmare, wasn't edited, and no one would ever contact me to correct things. They also charged me for a script reading supposedly by a reputable movie company, and did no such thing. I'm so afraid to trust another publishing company. Worst of all, I have yet to...
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4 comments
Toddrick
#1671658

They are not a "publishing company" in any sense of the words they are a scamming company.

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Featured
Review
#1405197 Review #1405197 is a subjective opinion of poster.
Service
Xlibris Platinum Publishing Service
1.8
Details
This is just fyi. All this time, ...your company never even bothered to send the application for copyright registration, (that I filled out in April), in to be processed. My project has been left unprotected in the market-place all this time because I trusted your...
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1 comment
Jeanna
#1595829

Hello, and thanks for your message. We referred your issue to our Customer Service department shortly after seeing your post.

Have they contacted you on this matter?

Please feel free to email us via ComplaintsResponses@xlibris.com. Thank you.

Review
#1388968 Review #1388968 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Latest Question

Xlibris Questions
2.1
Details
My Great Grandfathers book was published through Xlibris. And he was promised some of the profit from his book. And never received profit from it. It was published in 2005.
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1 comment
Jeanna
#1572533

Hello, and thanks for your message. For Royalties, we have a special department that handles inquiries.

Can you please send an email to our Royalty Help Desk at RoyaltyHelpDesk@authorsolutions.com ? They will be glad to help clarify any issues and to thoroughly explain the Royalty system.

Thanks, and we look forward to hearing from you and addressing your concerns. Please include the author's name and Project ID.

Review
#1360854 Review #1360854 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Order processing issue