Rating: 1 Star Clear all filters (122 of 515 reviews match)
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1.0
Details
Author's run and hide from this company Xlibris!!!!. I had my first book published in June 2019. I had over 86,000 thumbs up on social media. Only receive a royalty check for 29.00 dollars.... It is true that Publisher consultants are missing in action after your book...
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Review
#1727750 Review #1727750 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Always asking for more money
Reason of review
Bad quality

Xlibris review in Brisbane, Queensland: Do not accept them as your self publisher

1.0
Details
I have posted back in September 2019. Not 1 cent in royalties as it shows I haven't sold a book in 5 years. So maybe I haven't sold any through their bookstores. When I look back on the way they handled my books publishing process I should have realised how third rate the suggested cover (not used), editing ( or more so lack of it) and the initial cost ( around the $4000/5000aud mark) for work that I ended up doing myself). Sad that so many have been hurt by this company. Count me in lumarie59@bigpond.com . NEWBIES Please check out and believe in the reviews before entering into any contract.
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Review
#1720383 Review #1720383 is a subjective opinion of poster.
1.0
Details
I self-published a book with Xlibris. I ordered a marketing package that cost $6,000 for an ad in Reader's Digest that guaranteed 3 million issues would contain my ad. Instead, Xlibris gave me a half circulation or 1.5 million issues. I asked for a refund of $3,000 or...
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Review
#1708039 Review #1708039 is a subjective opinion of poster.
Service
Xlibris Platinum Publishing Service
Cons
  • Irritating
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Full refund
Tags
  • Self Publishing Services
  • Xlibris Sales Calls
  • Xlibris Attrocious Service
  • Not Providing Services Paid For

Xlibris review: TERRIBLE! Do not pay them to edit...!!!

1.0
Details
My husband wrote a book...a great book! Paid Xlibris to to edit and market the book - thousands of dollars. They used a program that changed the words to incorrect words... And didn’t punctuate, or use the correct tense. We are pulling the book! And are starting over. Shameful!
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Review
#1676456 Review #1676456 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Ripp off
Cons
  • Are scammers -- this review is a general warning
Reason of review
Bad quality
Loss
$10500
Preferred solution
Full refund
Tags
  • Xlibris managers
  • self publishing scam

Xlibris review: WORST NIGHTMARE

1.0
Details
This company is horrible, the suck at editing! They still couldn't get it right. I tried to cancel many times and they refused. The sent me someone else's book to review. They didn't even read my book! The cover had NOTHING to do with my book. Again tried to cancel in writing! No avail!!! Books are dreams and this company is a nightmare! I give this company a 0 star rating! 1 star is giving them to much underserved credit!!!
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2 comments
Anonymous
#1761912

It's unfortunate that such a company as Xlibris is permitted to continue existing in USA in spite of all the cries of various authors. It really soils and rubbished National Integrity.

Anonymous
#1759444

Never go with this company!!!! Shut them down! Refund everyone's money!!!!

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Review
#1675397 Review #1675397 is a subjective opinion of poster.
Cons
  • It is a total scam
  • Deception
  • Value for money
Reason of review
Poor customer service
Loss
$5
Preferred solution
Full refund
Tags
  • liars
  • purchase price
  • Xlibris - Deceptive
  • Xlibris Unprofessional
  • Investment Without Return

Xlibris review: 11 months not published illustrations still sub standard

1.0
Details
I have spent hours sending illustrations for reference, still all drawings are inconsistent pedestrian illustrations and sizes. it’s not the same artist who is doing drawings so they’re all different even children could see this, basically if my book was eventually published it definitely wouldn’t sell it’s sub standard at present I’ve spent my money no result and lots of work so upsetting I have people asking when is my booking being released I’d be embarrassed the way it is at present what can I do? I work in the film industry I know about illustrations I’m Embarrassed with what Xlibris have provided I couldn’t let it go like it is
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1 comment
Dr D
#1781378

I lost $13,000 and feel like such a sucker. They milked me for as much money as they could and still try to sell me more campaigns.

Everything is bigger and better in their eyes or their fraudulent attempt to rip people off. I am so sorry that you were suckered in like myself and you are right. It was my dream that they turned into a nightmare. Rev.

Dr. Duane A Martin DD

Review
#1656070 Review #1656070 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Good sales people
Cons
  • Bad illustrations no continuity basically worrying
Reason of review
Bad quality
Loss
$4
Preferred solution
Get the illustrations done properly and publish my book as stated in my vontract
Tags
  • self publishing scam

Xlibris review: Refund This company has fraudently took my money with no intentions of providing the service i retained them for...I requested a refund nunerous of times and they have yet to send me my funds .

1.0
Details
I was mislead by this company they wanted me to change the characters names due to copy right permission from each individual...I did change the names to hide their identities...then they wanted me to rewrite my book in a third person.I told them on the 3rd day to refund my money payment of $375.00, they said they would after numerous request, I've yet to recieve my money.
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Review
#1652441 Review #1652441 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • No good
  • Unresponsive to customer needs after they got your money
  • High price of authors copies
Reason of review
Poor customer service
Loss
$375
Preferred solution
Full refund
Tags
  • Xlibris - Deceptive
1.4
Details
I have heard reviews by folks who could not form a sentence properly. But to real authors, and honest authors, they are crooks and do NOT waste your money. They claim that in eight years that not one copy of my book has sold and they can prove it. I have seven friends...
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Review
#1649494 Review #1649494 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Being mislead
  • Editing
  • Being scammed
Reason of review
all of the above,
Loss
$600
Preferred solution
Full refund
Tags
  • No Royalties
  • xlibris terrible service
  • Xlibris - Deception
  • Xlibris Unprofessional

Xlibris review: Won't take me off mailing list

1.0
Details
Ive unsubscribe so many times,even sent personal email so many time to get them to stop emailing. NOTHING has worked. Isnt it when you unsubscribe you should get anymore emails well not with dean he keeps sending me emails. So please dont go with these guys they are a scam and I wouldn't trust as far as I can throw them.
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Review
#1644761 Review #1644761 is a subjective opinion of poster.
Service
Xlibris Customer Care
Pros
  • Ripp off
Reason of review
Poor customer service
Preferred solution
Take me off the mailing list
Tags
  • xlbris scam

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Xlibris review: DON'T WASTE YOUR MONEY!!!!!!!

1.0
Details
Xlibris kept trying to get me to spend lots of money on book tour packages and more. Yet in the eight years since they published my book I have yet to receive a single royalty check. They butchered the story by editing it after I agreed it was ready for publishing. They only want me to spend more money for their profit and again, in eight years, not one penny in royalties. DON'T WASTE YOUR MONEY!
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Review
#1642436 Review #1642436 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Lack of help and information
  • Xlibris does not care about their authors
  • Help with your account
Reason of review
Problems with payment
Loss
$600
Preferred solution
Full refund
Tags
  • misleading business practices
  • Xlibris- Complaint