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After balancing my checkbook, I noticed there was a charge for the author learning center for two months, a charge I did not authorize. DO NOT USE THIS COMPANY FOR ANY PUBLISHING NEEDS. THEY CHARGE YOU FOR SERVICES THAT YOU NEITHER AUTHORIZE NOR NEED TO MARKET YOUR...
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25 comments
Anonymous
#1712645

Xlibris is a rip off, I published with them for 13 years, updated my book and they used a software editor to peruse the book, then stated they wanted release from jailed criminals, the same people mentioned in the book for 13 years (the criminals were in jail before the first publishing for heinous crimes, sentenced to 40 plus years). They canceled the job and refused to return the $400 upfront money. Don't trust them.

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Review
#967255 Review #967255 is a subjective opinion of poster.
Reason of review
Problems with payment
I was so excited to publish my book with this company as I would get what I always wished for is to help women and youth. Everything seemed to go well until I received the results from evaluation and I was told there was a problem on two parts as it is in negativate...
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Review
#1652652 Review #1652652 is a subjective opinion of poster.
Service
Xlibris Publishing Service
3.1
Details

Update by user Nov 22

My net loss was at least $10,500

Original review posted by user Nov 22

Why I would never use Xlibris Again. My name is Rev. Dr. Duane A Martin. I have published a work of poetry with Xlibris to promote it and have been disappointed to the point of disgust. I believed that I was working with a good...
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Review
#1714211 Review #1714211 is a subjective opinion of poster.
Pros
  • Published book
  • Cover looked nice
  • That i became an author
Cons
  • Marketing
  • Being mislead
  • Xlibris copy editors are incompetent
Reason of review
Pricing issue
Loss
$11
Preferred solution
Full refund
Tags
  • Xlibris managers
  • bad sales
2.3
Details
I had them publish a beautiful book of poetry and did an anthology to add great poems to my work. It was published by X-Libris and spent around $13,000 and they say they have not sold enough to equal $25 in Royalties. Others have said they have seen my book online and...
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Review
#1715371 Review #1715371 is a subjective opinion of poster.
Pros
  • Zip
  • Published book
Cons
  • Need to be sued now
  • Little return for investment
  • Do not use xlibris
Reason of review
Pricing issue
Loss
$12000
Preferred solution
Full refund
Tags
  • bad sales
  • Refund
  • Xlibris - Deception
1.0
Details
I self-published a book with Xlibris. I ordered a marketing package that cost $6,000 for an ad in Reader's Digest that guaranteed 3 million issues would contain my ad. Instead, Xlibris gave me a half circulation or 1.5 million issues. I asked for a refund of $3,000 or...
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Review
#1708039 Review #1708039 is a subjective opinion of poster.
Service
Xlibris Platinum Publishing Service
Cons
  • Irritating
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Full refund
Tags
  • Self Publishing Services
  • Xlibris Sales Calls
  • Xlibris Attrocious Service
  • Not Providing Services Paid For

Xlibris review in Brisbane, Queensland: Do not accept them as your self publisher

1.0
Details
I have posted back in September 2019. Not 1 cent in royalties as it shows I haven't sold a book in 5 years. So maybe I haven't sold any through their bookstores. When I look back on the way they handled my books publishing process I should have realised how third rate the suggested cover (not used), editing ( or more so lack of it) and the initial cost ( around the $4000/5000aud mark) for work that I ended up doing myself). Sad that so many have been hurt by this company. Count me in lumarie59@bigpond.com . NEWBIES Please check out and believe in the reviews before entering into any contract.
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Review
#1720383 Review #1720383 is a subjective opinion of poster.

I was mislead by Xlibris and this ruined my life.

I was mislead by Xlibris and this ruined my life.
When I decided to publish my book A Bed of Stinging Nettles, I was 76 years old. I didn't know anything about publishing. I wanted this book to be published to help people who were abused. The advertisement from Xlibris sounded fantastic and I paid a lot of money for them to set my book. Unfortunately, it was full of mistakes, English is my second language. I trusted them to have the best service but it wasn't like that; all they wanted was more money. Now I still see my book sold on the web by different companies; however, I was never paid any royalties by Xlibris. Stress ruined my life as I had exposed family secrets. I went them to pay me my royalties and some compensation for the AD$3.500 it cost me for a service that wasn't up to expectation.
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Review
#1658105 Review #1658105 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not paying royalties
Loss
$10000
Preferred solution
Let the company propose a solution

Xlibris review: TERRIBLE! Do not pay them to edit...!!!

1.0
Details
My husband wrote a book...a great book! Paid Xlibris to to edit and market the book - thousands of dollars. They used a program that changed the words to incorrect words... And didn’t punctuate, or use the correct tense. We are pulling the book! And are starting over. Shameful!
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Review
#1676456 Review #1676456 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Ripp off
Cons
  • Are scammers -- this review is a general warning
Reason of review
Bad quality
Loss
$10500
Preferred solution
Full refund
Tags
  • Xlibris managers
  • self publishing scam

Xlibris review: 11 months not published illustrations still sub standard

1.0
Details
I have spent hours sending illustrations for reference, still all drawings are inconsistent pedestrian illustrations and sizes. it’s not the same artist who is doing drawings so they’re all different even children could see this, basically if my book was eventually published it definitely wouldn’t sell it’s sub standard at present I’ve spent my money no result and lots of work so upsetting I have people asking when is my booking being released I’d be embarrassed the way it is at present what can I do? I work in the film industry I know about illustrations I’m Embarrassed with what Xlibris have provided I couldn’t let it go like it is
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1 comment
Dr D
#1781378

I lost $13,000 and feel like such a sucker. They milked me for as much money as they could and still try to sell me more campaigns.

Everything is bigger and better in their eyes or their fraudulent attempt to rip people off. I am so sorry that you were suckered in like myself and you are right. It was my dream that they turned into a nightmare. Rev.

Dr. Duane A Martin DD

Review
#1656070 Review #1656070 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Good sales people
Cons
  • Bad illustrations no continuity basically worrying
Reason of review
Bad quality
Loss
$4
Preferred solution
Get the illustrations done properly and publish my book as stated in my vontract
Tags
  • self publishing scam

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Xlibris review: Won't take me off mailing list

1.0
Details
Ive unsubscribe so many times,even sent personal email so many time to get them to stop emailing. NOTHING has worked. Isnt it when you unsubscribe you should get anymore emails well not with dean he keeps sending me emails. So please dont go with these guys they are a scam and I wouldn't trust as far as I can throw them.
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Review
#1644761 Review #1644761 is a subjective opinion of poster.
Service
Xlibris Customer Care
Pros
  • Ripp off
Reason of review
Poor customer service
Preferred solution
Take me off the mailing list
Tags
  • xlbris scam