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I was mislead by Xlibris and this ruined my life.

I was mislead by Xlibris and this ruined my life.
When I decided to publish my book A Bed of Stinging Nettles, I was 76 years old. I didn't know anything about publishing. I wanted this book to be published to help people who were abused. The advertisement from Xlibris sounded fantastic and I paid a lot of money for them to set my book. Unfortunately, it was full of mistakes, English is my second language. I trusted them to have the best service but it wasn't like that; all they wanted was more money. Now I still see my book sold on the web by different companies; however, I was never paid any royalties by Xlibris. Stress ruined my life as I had exposed family secrets. I went them to pay me my royalties and some compensation for the AD$3.500 it cost me for a service that wasn't up to expectation.
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Review
#1658105 Review #1658105 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not paying royalties
Loss
$10000
Preferred solution
Let the company propose a solution

April Fool published with Xlibris

April 1, 2003 Xlibris published my book and it has been a nightmare for the last 16 years! For whatever reason, they kept saying they were no longer selling my book, yet 16 years later I managed to pay full price on Amazon to buy my own book! It came in and it is new yet Xlibris said it was "used" since they pulled it in 2005...then in 2004. They cannot make up their minds or read their own reports? They also managed to put the 13 digit ISBN that came out in 2007 on a book they stopped printing years before, which was not selling according to them.
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Review
#1516789 Review #1516789 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.0
Details
Xlibris review - Bad service, money greedy
Xlibris review - Bad service, money greedy
Xlibris review - Bad service, money greedy
I signed up for the basic package, after months of paying they tell me that i have to pay $100more for the copyright fee which was supposed to be included in the packets. They kept calling me to finish by book only because they wanted my money. Once they got the money...
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2 comments
Anjelique
#1603963

We're sorry to hear that you've had a poor experience with us. Please send us an email at ComplaintsResponses@authorhouse.com and we will follow up your case.

Please include your name and Project ID. Thanks.

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Review
#1405661 Review #1405661 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.5
Details
Xlibris review - Horrible experience
Total nightmare, wasn't edited, and no one would ever contact me to correct things. They also charged me for a script reading supposedly by a reputable movie company, and did no such thing. I'm so afraid to trust another publishing company. Worst of all, I have yet to...
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4 comments
Toddrick
#1671658

They are not a "publishing company" in any sense of the words they are a scamming company.

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Featured
Review
#1405197 Review #1405197 is a subjective opinion of poster.
Service
Xlibris Platinum Publishing Service
Xlibris review - Sending me threatening and harassing emails just because I am not pursuing their company for publishing services!
Some crazy man named angelo clark is harassing me incessantly for not using xlibris services. He emailed saying this: I am going to get this *** company sued! Who the *** are they to *** off people?! *** retards and devils! I will need to sue them nice and proper and...
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2 comments
Anonymous
#1636223

I got all my money refunded recently with help from my bank and other people, however Xlibris started ringing me again. They left no message I believe it was to harass I got them blocked from ringing.

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Review
#1318089 Review #1318089 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Bad quality
5.0
Details
Xlibris review - Awesome Assistance from Start to Finish!
The people here did everything they told me they would, plus some. If you had a bad experience with them then that is totally the opposite of what I encountered. Sometimes when things don't go your way, you find somewhere or someone to point your finger at, look in the...
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1 comment
Jeanna
#1438397

Hello, and thank you so much for your feedback! We're always delighted to help authors realize their dreams, and we wish you the best of luck with "The Boys That Almost Made It"!

Review
#1189081 Review #1189081 is a subjective opinion of poster.
Pros
  • Prompt service
Reason of review
Good customer service
1.0
Details
Xlibris review - SapphireJader is a cyber bully and cyberstalker. Shes making
I would like to contact the author SapphireJader but I cannot find any information. I know she lives in Australia and email is {{redacted}}.
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2 comments
Anonymous
#1762536

Prudie Anne Vandervest wrote these bad reviews. There all fake. She a deranged stalker

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Review
#1143252 Review #1143252 is a subjective opinion of poster.
1.0
Details
Xlibris review - Found this business to be a scam.
Xlibris review - Found this business to be a scam.
Xlibris review - Found this business to be a scam.
This business is focused on getting money from the author looking to self publish. Much of what it does is not about publishing it's a scam. I suspect thousands of people have been taken advantage of by this company. The ethics is that of an Internet Troll that lives...
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3 comments
Pascale B
#1506163

Their aggressive telemarketers duped me for $25,000.When my book was redesigned by an expert cover designer from Kevin Anderson & Associates in 2018, it looked ten times better than Xlibris, 2015 version according to the commending feedback I saw online by other organizations after Book Buzz promoted it in June.They’ve also sent copies of another author’s book through e-mail when I was expecting my edited version. Plus, they overpriced the paperback at $24.99 & the hardcover for $3.99 when I tried to tell them I’m looking at pricing it between $8.99 to $11.99.

They set the price for my e-book at $9.00, it took me more than two years to finally bring it down to .99 when all along Xlibris told me all three formats are low-priced. Would anyone consider $35 for hardback and $30 for Softcover a reasonably priced manuscript? I don’t think so!Their answer was we don’t print by bulk like other publishers. I understand that but books I’ve seen elsewhere had more pages than mine and half the price.

It’s no wonder their explanation was hard to believe, especially when their publishing consultant tried to sell me the same service of Returnable Books which retailers can return copies not sold, I reminded that I already paid for such service which won’t expire until 2 years later and she instead said if so I need to renew it. I replied to her that the way you were selling me this had nothing to do with renewal since she told from the beginning about her sales pitch that I no longer have an active Returnable Book service.Another thing that bothers me is when they exploit all their Filipino female operators which in some range make around $3 for twelve hours of work at a giant Call Center. I don’t know for sure the exact hourly rate but what I read online corporations take advantage of third world countries with meager wages by paying them less than even McDonald workers and other public franchises in the US who make minimum payments.To clarify it, I’ll speculate that the destitute latter in the Philippines shall have to work a whole year to match what American minorities make in less than three months. They filled out my copyright in 2015 for only five years which will expire in 2020 which looks like after this term elapses, they’ll take over to retain full ownership of my book’s royalties.I had to redo and update my manuscript through Bowker Identifier and had hired an intellectual property attorney since much has changed in my book.

Thus, this time around it’ll last over 75 years which is far from the suspected Xlibris five years. Most of Xlibris promotional costs between $1,500 to $3,000 whereas Bowker Identifier cost is one quart of that and better quality.My Contact is: info@onestopbooks.com

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Review
#1115182 Review #1115182 is a subjective opinion of poster.
Cons
  • Attempted to defraud me
Reason of review
They're scammers
Preferred solution
I use 48HR Books and sell on my website, Ebay, and Amazon
Tags
  • liars
  • scam publishing
Xlibris review - Gabos been sold out around the world
My book Gabos by Tyler Gore, I was told it wasn't selling. How I paid for 3 books from Amazon. Plus, people have send photos around the world of them with the book. It's 2017 and I not receive one check and they say it only just sold ebooks last week. I have people who...
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Review
#1112118 Review #1112118 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Not as described/ advertised

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Latest Question

Xlibris Questions
1.6
Details
'Xlibris Staff is Clueless and Not Recommended
I purchased my self-publishing package in December 2015 as an incentive to reach my goal of finishing my book. This information was provided upon my purchase and I confirmed that there was no deadline in the actual publishing process and I could proceed as I wanted....
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4 comments
Pascale B
#1506169

Their aggressive telemarketers duped me for $25,000. Xlibris probably has the pushiest, along with the most belligerent publishing consultants and telemarketers in the globe, because when it comes to hounding new authors, they sure know what they’re doing.

I highly recommend, do not fall for their see-through-eyed scams and deceits.When my book was redesigned by an expert cover designer from Kevin Anderson & Associates in 2018, it looked ten times better than Xlibris, 2015 version according to the commending feedback I saw online by other organizations after Book Buzz promoted it in June.They’ve also sent copies of another author’s book through e-mail when I was expecting my edited version. Plus, they overpriced the paperback at $24.99 & the hardcover for $3.99 when I tried to tell them I’m looking at pricing it between $8.99 to $11.99. They set the price for my e-book at $9.00, it took me more than two years to finally bring it down to .99 when all along Xlibris told me all three formats are low-priced. Would anyone consider $35 for hardback and $30 for Softcover a reasonably priced manuscript?

I don’t think so!Their answer was we don’t print by bulk like other publishers. I understand that but books I’ve seen elsewhere had more pages than mine and half the price. It’s no wonder their explanation was hard to believe, especially when their publishing consultant tried to sell me the same service of Returnable Books which retailers can return copies not sold, I reminded that I already paid for such service which won’t expire until 2 years later and she instead said if so I need to renew it. I replied to her that the way you were selling me this had nothing to do with renewal since she told from the beginning about her sales pitch that I no longer have an active Returnable Book service.

Another thing that bothers me is when they exploit all their Filipino female operators which in some range make around $3 for twelve hours of work at a giant Call Center. I don’t know for sure the exact hourly rate but what I read online corporations take advantage of third world countries with meager wages by paying them less than even McDonald workers and other public franchises in the US who make minimum payments.To clarify it, I’ll speculate that the destitute latter in the Philippines shall have to work a whole year to match what American minorities make in less than three months. They filled out my copyright in 2015 for only five years which will expire in 2020 which looks like after this term elapses, they’ll take over to retain full ownership of my book’s royalties.I had to redo and update my manuscript through Bowker Identifier and had hired an intellectual property attorney since much has changed in my book.

Thus, this time around it’ll last over 75 years which is far from the suspected Xlibris five years. Most of Xlibris promotional costs between $1,500 to $3,000 whereas Bowker Identifier cost is one quart of that and better quality.My Contact is: info@onestopbooks.com

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Review
#1089020 Review #1089020 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Quality of my book cover print
  • Getting the book published
Cons
  • Unresponsive to customer needs after they got your money
  • Simply horrendous
  • Unprofessional tatics
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Full refund
Tags
  • Xlibris managers
  • self publishing companies
  • self publishing scam