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Most Helpful
After balancing my checkbook, I noticed there was a charge for the author learning center for two months, a charge I did not authorize. DO NOT USE THIS COMPANY FOR ANY PUBLISHING NEEDS. THEY CHARGE YOU FOR SERVICES THAT YOU NEITHER AUTHORIZE NOR NEED TO MARKET YOUR...
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25 comments
Anonymous
#1712645

Xlibris is a rip off, I published with them for 13 years, updated my book and they used a software editor to peruse the book, then stated they wanted release from jailed criminals, the same people mentioned in the book for 13 years (the criminals were in jail before the first publishing for heinous crimes, sentenced to 40 plus years). They canceled the job and refused to return the $400 upfront money. Don't trust them.

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Review
#967255 Review #967255 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
I self-published a book with Xlibris. I ordered a marketing package that cost $6,000 for an ad in Reader's Digest that guaranteed 3 million issues would contain my ad. Instead, Xlibris gave me a half circulation or 1.5 million issues. I asked for a refund of $3,000 or...
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Review
#1708039 Review #1708039 is a subjective opinion of poster.
Service
Xlibris Platinum Publishing Service
Cons
  • Irritating
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Full refund
Tags
  • Self Publishing Services
  • Xlibris Sales Calls
  • Xlibris Attrocious Service
  • Not Providing Services Paid For

Xlibris in Chandler, Arizona - Horrible I’m just wondering when is this lawsuit taking affect. I basically lost money I did not even promote my book anymore when noticing I have not gotten not one penny off of my book and I know

A lot of people who brought my book and still til this day. I have not received not one shiny brown penny from this company.
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Review
#1696639 Review #1696639 is a subjective opinion of poster.

Xlibris in Brisbane, Queensland - Scammed like everyone else

I got scammed like a lot of other people by xlibris and was hoping that if enough people who were also scammed, could get together and sue Xlibris. I am willing. Now if enough of us got together, maybe we could get our money back. Do I have anyone else who feels the same as me.
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Review
#1684183 Review #1684183 is a subjective opinion of poster.

Xlibris - Refund This company has fraudently took my money with no intentions of providing the service i retained them for...I requested a refund nunerous of times and they have yet to send me my funds .

They only refunded me $150.00 of the $375.00 that i sent them, the issue has not been resolve they still owe me $225.00 If the knew they were not at fault, they wouldn't send $150.00 as my total refund...it's robbery and the last time i check, Robbery is against the law.
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Review
#1678292 Review #1678292 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$225
Preferred solution
Full refund
Tags
  • fake vanity publishing

Xlibris - TERRIBLE! Do not pay them to edit...!!!

1.0
Details
My husband wrote a book...a great book! Paid Xlibris to to edit and market the book - thousands of dollars. They used a program that changed the words to incorrect words... And didn’t punctuate, or use the correct tense. We are pulling the book! And are starting over. Shameful!
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Review
#1676456 Review #1676456 is a subjective opinion of poster.
Pros
  • Ripp off
Cons
  • Are scammers -- this review is a general warning
Reason of review
Bad quality
Loss
$10500
Preferred solution
Full refund
Tags
  • Xlibris managers
  • self publishing scam

Xlibris - WORST NIGHTMARE

1.0
Details
This company is horrible, the suck at editing! They still couldn't get it right. I tried to cancel many times and they refused. The sent me someone else's book to review. They didn't even read my book! The cover had NOTHING to do with my book. Again tried to cancel in writing! No avail!!! Books are dreams and this company is a nightmare! I give this company a 0 star rating! 1 star is giving them to much underserved credit!!!
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2 comments
Anonymous
#1761912

It's unfortunate that such a company as Xlibris is permitted to continue existing in USA in spite of all the cries of various authors. It really soils and rubbished National Integrity.

Anonymous
#1759444

Never go with this company!!!! Shut them down! Refund everyone's money!!!!

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Review
#1675397 Review #1675397 is a subjective opinion of poster.
Cons
  • Deception
  • Value for money
  • It is a total scam
Reason of review
Poor customer service
Loss
$5
Preferred solution
Full refund
Tags
  • liars
  • purchase price
  • Xlibris - Deceptive
  • Xlibris Unprofessional
  • Investment Without Return

Xlibris in La Vista, Nebraska - They never paid me and kept charging me money and got my book all over seas and in Walmart without my permission

Never got paid name of my book is called the pain wouldn't never heal by april graves and they played me very very bad
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Review
#1667472 Review #1667472 is a subjective opinion of poster.
Everything was fine, until the movie offer. A production company 'called' 5 more minutes' was interested in my book and was asking for my asking price to purchase the rights for a period of time. This is the only production company on their site, but it can not be...
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Review
#1666623 Review #1666623 is a subjective opinion of poster.
Pros
  • Cover looked nice
  • Got good deals
Cons
  • Always asking for more money
  • Fake movie production company
  • Value for money
Reason of review
Unknown Movie producation company
Loss
$4000
Preferred solution
Full refund
Tags
  • Xlibris managers
  • scam publishing
  • Self Publishing Services

I was mislead by Xlibris and this ruined my life.

I was mislead by Xlibris and this ruined my life.
When I decided to publish my book A Bed of Stinging Nettles, I was 76 years old. I didn't know anything about publishing. I wanted this book to be published to help people who were abused. The advertisement from Xlibris sounded fantastic and I paid a lot of money for them to set my book. Unfortunately, it was full of mistakes, English is my second language. I trusted them to have the best service but it wasn't like that; all they wanted was more money. Now I still see my book sold on the web by different companies; however, I was never paid any royalties by Xlibris. Stress ruined my life as I had exposed family secrets. I went them to pay me my royalties and some compensation for the AD$3.500 it cost me for a service that wasn't up to expectation.
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Review
#1658105 Review #1658105 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not paying royalties
Loss
$10000
Preferred solution
Let the company propose a solution

Contact Xlibris Customer Service

Mailing Address:
Xlibris LLC
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Xlibris - 11 months not published illustrations still sub standard

1.0
Details
I have spent hours sending illustrations for reference, still all drawings are inconsistent pedestrian illustrations and sizes. it’s not the same artist who is doing drawings so they’re all different even children could see this, basically if my book was eventually published it definitely wouldn’t sell it’s sub standard at present I’ve spent my money no result and lots of work so upsetting I have people asking when is my booking being released I’d be embarrassed the way it is at present what can I do? I work in the film industry I know about illustrations I’m Embarrassed with what Xlibris have provided I couldn’t let it go like it is
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Review
#1656070 Review #1656070 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Good sales people
Cons
  • Bad illustrations no continuity basically worrying
Reason of review
Bad quality
Loss
$4
Preferred solution
Get the illustrations done properly and publish my book as stated in my vontract
Tags
  • self publishing scam