Xlibris Reviews

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After balancing my checkbook, I noticed there was a charge for the author learning center for two months, a charge I did not authorize. DO NOT USE THIS COMPANY FOR ANY PUBLISHING NEEDS. THEY CHARGE YOU FOR SERVICES THAT YOU NEITHER AUTHORIZE NOR NEED TO MARKET YOUR...
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30 comments
#2054783

Xlibris they are very much a scam artists. It were a nightmare dealing with them.

I have a feeling they want last to long, they fall in there own hole. They can't keep doing people wrong and think nothing bad going to happen to them.

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ID
#967255 Review #967255 is a subjective opinion of poster.
Reason of review
Problems with payment
PLEASE E-MAIL THIS COMPLAINT TO X-LIBRIS PUBLISHING, Bloomington, IN. XLibris Publishers owes us the $3,950 we paid our family friend Bill back, to help me get my book THE TOSCANINI MYSTIQUE PUBLISHED, plus what we paid to them, starting with a $750 down payment, plus...
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ID
#2574714 Review #2574714 is a subjective opinion of poster.
Location
Crystal Lake, Illinois

Poor customer service. They are very nice when they want your payments. This is not a good company to work with.

Very poor service. Michelle Pastrano---so hard to return phone calls and very rude.....Your book will take forever to be reviewed. Their names are all American names pretty much but they are all in the Philipines in Cebu and they used foreign names which to me is so "pretentious!" Their voices on the phones seem to be the same...

User's recommendation: Never avail of their services. Very poor service! Never again.

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ID
#2556885 Review #2556885 is a subjective opinion of poster.
Location
Porter Ranch, California

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New Reviewer
Hello, I was contacted by Xlibris and was emotionally manipulated into making a deal right there and then with them on the phone about a book they hadn't seen the manuscript of yet! I wanted to publish poetry, yet they were determined to 'make me the next Gordon...
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1 comment
#2017241

need a realible gost writter

ID
#2514830 Review #2514830 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Poor quality product
  • I did not like
  • Only here to take your money
Preferred solution
Full refund

Authored 14 Children's books under the Xlibris publishing company in 2014.

Unfair Unprofessional Publishers. So sorry I trusted... I'm a trusting person and unloaded 14 manuscripts to Xlibris...all at one time. They published and sold my books but seldom sent me any royalties. What few royalties they awarded me...were not fairly distributed. Little did I know...they stopped sending royalties altogether. My books are on Amazon, at Wal-Mart. What can I do? Author Portia 832434****

User's recommendation: This company makes America look really inept! They are shrewd enough to not do videos, images or documents...other than the forms used to obligate you to their program. I submitted to them 14 manuscripts in 2014. I assumed that since they are a "Book Publishing Company", that it HAS TO BE "professionally laced" and trusted! They are nowhere near professional. No editing was done, which means any typos made are printed as such! When it comes to ROYALTIES...since 2014, I may have received 60 to 70 dollars. I was sent a check a few weeks ago for 3 dollars and a few pennies. I am so hurt! I made a grave and embarrassing mistake. I had no clue of their ridiculous business. I just figured a book publishing company has to be reputable, professional, trustworthy, and fair!! None of the aforementioned came to fruition. Six long years now...and it may be that my royalties may have totaled $30.00. I'm embarrassed and so sorry that I trusted them. What publishing company is listed any way other than professional? Thank you for bringing this dark company into the light! Respectfully, Author Portia.

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ID
#2513388 Review #2513388 is a subjective opinion of poster.
Location
Houston, Texas
I trusted and submitted 14 manuscripts to them all at one time. After just a few short months they sent me check for maybe $14 and after that nothing else. They have printed, dispensed and sold my books and have totally cut me out of any royalties. I trusted and...
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1 comment
#2044497

How could you think they were "a book publishing company"? Real PUBLISHERS pay authors you don't pay them.

If you pay them they are obviously not a publishing company.

Publishing companies make money selling books and pay authors their share they don't ask authors for money but they don't publish everyone who sends them something. Xlibris only scams wannabe authors to make their money they do not give a rat's *** about the books they just print them out for people's vanity IF you're lucky though they stole 10,000 off my elderly relative with dementia and never even bothered printing out a copy of his book.

ID
#2460971 Review #2460971 is a subjective opinion of poster.
Location
Houston, Texas

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New Reviewer
This is a follow-up to my previous review. Throughout this statement I use the term '... chased them..' in this context it means that I waited weeks and did not get responses to my emails for days and in some cases weeks. I have had a reply from Xlibris. Re my biggest...
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ID
#2446292 Review #2446292 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Fact that my book was publsihed
  • Developmental edit
Cons
  • Marketing
  • Unprofessional tatics
  • Publishing consultant asking for more money
Loss
$450
Preferred solution
Full refund
New Reviewer

144.00 payment

Xlibris - 144.00 payment
I paid this company $2000 to help a friend of mines that have written a book while incarcerated doing the whole thing we got $144 from the company and I know for a fact that two book clubs, that I know and one that he knows got the book and that alone was over 30 books. Friends and family bought a book and the book was selling for 1999 on Amazon. So I love to advise anyone that wants to use this company if you want money for your book don't use them they will take and take, and you're never receive.
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ID
#2412410 Review #2412410 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Loss
$3000
Preferred solution
Full refund

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New Reviewer

No information, sales, advertising, royalities.

I signed up with Xlibris a year ago, 2020. Previous to this, my manuscript was formatted and proofread, so when I approached Xlibris it was to publish only, needless to say I was talked into a developmental edit, credit to them, I appreciated the developmental edit. Throughout the whole time with Xlibris I was bombarded by there different consultants that had a process that they were trying to sell me. Long story short, I got 24 hours notice to say my book would be published, so felt like I had no control. I saw a hard copy of the book weeks after publication. The marketing material that they offer with published book is poor. No effort had been put into marketing, I was given the impression that it would be graphically designed. I pushed hard to get material that would be reasonable. I had to contact them to get a copy of my final manuscript. The book was published end of September 2020. I was told not to expect to see royalties until February, March 2021, instead of December 2020. I paid for social media advertising, weeks after this I was informed that they have postponed this process because of USA elections. The day the President moved out I contacted Xlibris to find out when the advertising would start? A week later the reply was they'll be sorting it out soon. Since then I've had three calls trying to sell me social media advertising. I've spent thousands of £'s only to have no control, I have no idea about sales, When I contact them, I have only received information about how they are delaying the social media advertising that I paid for. I have not received any feedback about book sales. I am supposed to be self-published, but instead know nothing about how my book is doing and if I will receive any royalties. This company is only money focused and once they cannot get any more money from you they are unavailable.

User's recommendation: DO NOT USE THEM!

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ID
#2406675 Review #2406675 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Quality of the book and developmental edit
Cons
  • No control no figure rubbish marketing
Loss
$450
Preferred solution
Full refund
New Reviewer

XLIBRIS USES MY COPYRIGHT FROM MY BOOK AND OWES ME "THOUSANDS" IN ROYALTIES

XLIBRIS USES MY COPYRIGHT FROM MY BOOK AND OWES ME "THOUSANDS" IN ROYALTIES
My book "REPARATIONS FOR SLAVERY AND DISENFRANCHISEMENT TO AFRICAN AMERICANS:FOUR HUNDRED YEARS" by Gene A. Brown was published and copyrighted by me on August 13, 2007. Since that time, I have not received any substantial amount of money in excess of $250.00. The checks were for pennies and less than $20.00. I still have them because I was too embarrassed to cash them. I have written them and called them, and received no reply. A few months ago someone on Facebook texted me that I should begin a lawsuit as he explained how I was not the only one to have been swindled.

User's recommendation: BEWARE OF XLIBRIS CORPORATION.

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ID
#2332653 Review #2332653 is a subjective opinion of poster.
Service
Xlibris Premium Publishing Service
Loss
$6000
Preferred solution
Let the company propose a solution
New Reviewer

I am still waiting my refund and I still did not receive it!!!!!

TheyI accepted to VIP deal and paid the first period but i did not sign any contract and i am waiting for the refund why is it so hard for the refund it shouldn't be this hard customer service is awful because our need is not cared if we want refund

User's recommendation: they are only listening you the times where they ask you to pay money.

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ID
#2331229 Review #2331229 is a subjective opinion of poster.
Service
Xlibris Customer Care
Cons
  • False promises
  • Are untruthful in their sales pitch
  • Unprofessional service
Loss
$1329
Preferred solution
Full refund

Unpaid royalties

Never received my royalty money Xlibris refuses to pay me my money

User's recommendation: Never use their service.

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ID
#2314346 Review #2314346 is a subjective opinion of poster.
Location
Nicholasville, Kentucky
New Reviewer
I have published a book with Xlibris on April 2019 FROM PAIN YO FAME A CONGO BOY STORY . on January 2020 I called Xlibris asking for my royalty money which I have never received I was told a check was sent to me at my address. Once again I told them I never received a...
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ID
#2314305 Review #2314305 is a subjective opinion of poster.
Location
Nicholasville, Kentucky
Loss
$13
Preferred solution
Full refund

Misrepresentation of memoir

Since 2010, I have been working with Xlibris on my first 3 projects. As far as quality goes, the books were well done and the process was reasonably smooth, I was satisfied. But after that, it seems clear that Xlibris is primarily interested in getting more money out of me, through frequent calls about me purchasing more of my books, or worse, Marketing services that resulted in zero sales. In all these years I haven't made any money to speak of. Having positive reviews from reputable book reviewers indicate that the problem isn't necessarily about the quality of my content. The last, final, project I submitted to Xlibris was a memoir. I started the process by paying up front ($899.00) for a basic package and my content was immediately flagged as not publishable "as is." I am quite disappointed and disturbed by your process. It's backward. You took my money *before* you sent the contract guidelines for libel content. Which was flagged erroneously and very subjective. I would not have submitted my project if I had seen those ridiculous guidelines. Who would change names in a memoir, it makes no sense. The flagged content was, in my opinion, considered "unacceptable" by people whose first language and culture is not English. The three people I worked with insisted that I would have to change most of the content to fit whatever arbitrary rules they deemed unacceptable. As per evaluator: there are still negative statements against living characters, the safest way to resolve this is to obtain notarized permissions against the major living characters. (Obtaining notarized permission from living characters is not an option, nor should it be.) This was not acceptable to me (changing the content would have seriously eroded the integrity of my work), and so in essence, I had no choice but to cancel this project (which took years to write) and I feel $400.00 was stolen from me. They said the other options were: Cancellation You will be refunded the total amount paid less Content Evaluation processing fee of $400. Use this Project ID towards another book You can submit another manuscript at no additional cost. We dont set a submission deadline, so you can submit your manuscript now or much later. How or why would I just happen to have another manuscript lying around waiting to be published????? Does anyone realize how difficult it is to write a book??? I won't be working with Xlibris anymore. I am extremely dissatisfied and angry.
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ID
#2283130 Review #2283130 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Loss
$400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Published book with them

It is a scam. Spent over $17000 and got back around $100. They promised 100 per cent royalty and the highest was under 20 per cent.

User's recommendation: Forget it.

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ID
#2254176 Review #2254176 is a subjective opinion of poster.
Service
Xlibris Premium Publishing Service
Cons
  • Performance
  • Little return for investment
  • False promises
Loss
$17000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

It's me again.. Lakecia Jones, For some reason my review account states resolved and it is far from RESOLVED... XLIBRIS , to date has not contacted me... I'm having no luck finding a lawyer.

You know it is crazy when a company takes my money and doesn't respond in any sort of way... all my information is up to date.

User's recommendation: please research every step in life.

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ID
#2193650 Review #2193650 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Trickery business
  • Given the runaround
  • Manipulate
Loss
$1000
Preferred solution
Let the company propose a solution

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