filters
state:
Show
city:
Show
product:
Show

I thought one of the staff was going to resolve my issue for a refund , I was even told I was going to get one and would receive my money back in 3 weeks. I got an email yesterday that after taking all my banking info, I can not have one. I am now hiring my lawyer to...
Read more
1.0
#1235901
Reply to reviews
Xlibris was good for getting my book publish on time. No mistake was made with my manuscript. Because I had my manuscript proof read before I return it in to have publish,& I painted my own cover. So was please with the outcome the book. They sent my books on time to...
Read more
I liked
  • Fact that my book was publsihed
  • Help in getting book published
  • Prompt service
I didn't like
  • Xlibris does refunds to your old accounts that dont work
  • Deception
  • Lack of help and information
#1234997
Reply to reviews
This company is unbelieveable, after a very long time if trying to email and call with no success of responses, I sent 3 emails in 2 days to 3 different ppl. Finally, someone responded. I am asking for a refund of my money I put into writing this book. The lady asked...
Read more
Xlibris
Xlibris

Hello, and thank you for your message. Have you been contacted by a manager regarding your case? We are sorry to hear that you've been having a poor experience with us.

1.0
#1227141
Reply to reviews
I never been so disappointed with my second book which I pay more money for and got lesser cooperation in return. This company has a track record of bad experiences with people that confirms the reality of its existence which is not good. I highly recommend that you...
Read more
Xlibris
Xlibris

Hello, and thank you for your post. We are very sorry to hear this. Please email us at ComplaintsResponses@xlibris.com so we can look into your case and hopefully help bring a...

1.0
#1225334
Reply to reviews
They try to get you to agree to ridiculous packages starting at over $1700 USD and try to get you to agree to "Installment Payments" When you decide not to publish with them they take these transactions without your consent off your credit card. Basically they are...
Read more
Xlibris
Xlibris

Thank you for your post. We're sorry to hear that you had a poor experience with us. Please feel free to email us at ComplaintsResponses@xlibris.com so we can look into your c...

1.0
I didn't like
  • Theft
#1222048
Reply to reviews
This company is by far the worst company I have dealt with. Katrina Vega, Maureen Michaels, Arnold Ramas..are suppose to be SENIOR consults/designers and post publishing associates. They are horrible and horrific who lie straight through their teeth. I will NEVER refer...
Read more
Xlibris
Xlibris

Thank you for your post. We're sorry to hear this, and we would be grateful to hear more details about your experience and what made it so unpleasant. Please email us at Compl...

1.0
#1221388
Reply to reviews
When I first try to look for a publisher online that it said to look for you publisher here today, it has Xlibris, Iuniverse and etc that I can't remember. I got a call from a man named "Sid Wilson" he first said something that has something to do with insurance if I...
Read more
1.0
I didn't like
  • Unprofessional service
  • Marketing
#1218336
Reply to reviews
I TOO USED XLIBRIS FOR SELF PUBLISHING, THIS IS A SCAM TACTIC TO MAKE MONEY. SURE THEY PUBLISH A BOOK, SEVERAL MISTAKES THEY MAKE ON PURPOSE SO YOU CAN GIVE THEM MORE MONEY TO CORRECT THEM. REALLY!!!! YOU NEVER TELL THE FULL DETAILS OF HOW THEY KEEP MONEY AND GIVE YOU...
Read more
#1214926
Reply to reviews
I have published 1 book with Xlibris in 2010. Things were very expensive but manageable, however when I proceeded to publish my second book they didn't fully explain to me that things have changed from the last time I published my first book, so I automatically assumed...
Read more
Xlibris
Xlibris

Hello, and thank you for your message. We're sorry to hear that you've had a bad experience with us. We'd like to look into your case further. Can you please send your Project...

1.0
I didn't like
  • Cheated me out of my money
  • Attempted to defraud me
#1211914
Reply to reviews

Contact Xlibris

Mailing Address:
Xlibris Corporation
1663 Liberty Drive Suite 200
Bloomington, IN 47403
Phone:
(888) 795-4274
More
Terrible follow through. Often when you speak to someone and you call back, that person is no longer there. No one takes ownership of mistakes. Sloppy production. It's taken me more than one month to order copies after its already been produced. I have copies of e mail...
Read more
Xlibris
Xlibris

Hello, and thanks for your post. We're sorry to hear that you have been having an unpleasant experience. Please feel free to email us at ComplaintsResponses@xlibris.com, and w...

1.0
I didn't like
  • Costumer service
#1211499
Reply to reviews