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Xlibris - Awful bad service

My Great Grandfathers book was published through Xlibris. And he was promised some of the profit from his book. And never received profit from it. It was published in 2005.
2.1
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1360854
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Wtf The long and short of it is, they now offer no discounts in post-publication services. Either that's the case, or they are lying to me. Either one is very bad. By "post-publication," I mean after your book is published, if you find errors you wish to correct, you...
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2.4
I liked
  • End product
I didn't like
  • Arbitrary decisions to give discounts
#1359785
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I must say that i do not have a complaint with Xlibris. These guy's have gone out of their way to help me every step of the way during my publishing process. There has been fabulous feedback and encouragement at all times and very regular contact. I would definitely...
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4.8
#1359758
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Dear budding writers, Do not trust Xlibris. They are suave and promise high-heaven, but they deliver *** Scam artists, who refuse to stop calling even years after you tell them to f**k off. Xlibris, I hate you.
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Xlibris
Xlibris

Please send your name and number to us, so we can put you on our Do Not Call list. This will prevent against you being contacted in future. Please email us at ComplaintsRespon...

#1352230
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They are the publishing company left that can be trusted
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Anonymous
Kurt Malerich

Who wrote this and what is it supposed to mean? Do you have any actual information or experience with them? Apparently I have to enter at least 50 words to leave a review ques...

5.0
#1351850
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I didn't buy a package, was getting ready. The sales person who greeted me the 1st phone call. She was polite n seemed to be informative, but she didn't answer my questions directly. I went on to the next representative to find out the price they said it was one month...
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1.0
#1347301
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Xlibris - Thousands in publishing fees, practically no sales.

I paid thousands of dollars for this publishing service that got me nowhere.
#1346215
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I invested an annual salary amount in multiple services for my book because several department heads said my book has "amazing potential." A year later, I have not seen squat in returns for my investment. I keep being told that it takes awhile for returns to show up...
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Anonymous
Annis Aleck

I had the same experience with Xlibris! I went to Book Fairs and gave away copies of my book and they went fast but I got next to Absolutely Nothing in Royalties! Then they ke...

2.3
I liked
  • Diversity of services and explanation
I didn't like
  • Expensive
  • Constant calling for purchasing more services
  • Harassed for multiple investments
#1336439
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Hopeless. Difficult to deal with. Took money from my credit card without permission. They are withholding a lot of my money and stalling. Hopeless editing. Terrible customer service. Do not use them.
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Xlibris
Xlibris

Hello, and thank you for your message here. We'd be grateful if you can contact us at ComplaintsResponses@xlibris.com so we can look into your case and hopefully resolve the i...

1.0
#1335868
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Contact Xlibris

Mailing Address:
Xlibris LLC
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
More
They promise you everything. Take so long to edit. Editing job is appalling. When you ask for your money back because the job you paid for is not acceptable, they withhold all your money on the pretence you signed an agreement. The agreement you sign works in their...
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Xlibris
Xlibris

Hello -- We're sorry to hear that you've had a poor experience with us. Have you tried contacting our Customer Service department, to have your issues rectified? Please also f...

#1335864
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