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6 days short on being able to make payment and was told to borrow the money off family or friends! Really! I was warned about this publisher but thought I'd give them a go anyway. What a mistake. Constant messages, even when you ask them not to bother you. I should...
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#1195537
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My aunt actually had them publish her book.. did it not dawn on you all to take into consideration these authors work? Regardless if you felt the book were good or not.. these authors put in lots of time creating their work.. It would've been thoughtful if after the...
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1.1
#1194410
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Since publishing my book in June, 2017, I have yet to see any returns on my mass marketing investments. I am always receiving phone calls to invest more money into more services that don't seem to result in returns. Even when I am told that no more services are needed,...
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2.8
I liked
  • Customer service and quality of book cove print
I didn't like
  • Harassment for constant services and investments
#1191374
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I published my 1st book in 2011, but over the years Ive been dissapointed. 1) they rushed thru the process. I still look at a part of the book which needed more editing. 2) They keep calling n telling you about promotions which I had to pay extra for. 3) I paid more,...
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2.0
#1190532
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Xlibris - Awesome Assistance from Start to Finish!
The people here did everything they told me they would, plus some. If you had a bad experience with them then that is totally the opposite of what I encountered. Sometimes when things don't go your way, you find somewhere or someone to point your finger at, look in the...
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5.0
I liked
  • Prompt service
#1189081
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Xlibris - Dont use them

They are only here to sell you an idea. If you have loads of money yea go with them but know you will have to pay the big bucks to get even a little back. When i told them i cant affrod their services they told me than i would never get published, they are sales people dont trust them.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1188339
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This whole process was grueling. Truly awful. The package that I purchased what $1500 and I ended up paying $2130 because they duped me into a book exhibit. WITHOUT MY PERMISSION my payments went from $199 a month to $699 a month. Now they're robbing me due to...
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#1184839
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I was told I would have help all the way through the process of getting my book published, but when it came down to that help, was offered learning websites, and if I wanted more help I had to pay thousands of dollars to get it. I love writing and I was so depressed at...
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Anonymous
Madeline

Man oh Man, I am having night mares with XlibrisThey are quick to ask for payment but getting them to do the work they are paid for is like drawing water from stone. and Boy a...

2.3
I liked
  • Ripp off
#1181076
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The publisher hasn't sent me a check for more than two years and my book has been sold up until today. Then, why was my last check from them a few years ago? When I asked them about why I haven't received a check in the past few years, they always give me vague answers...
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Anonymous
Brian Gaull

Dear Sir/ Madam,I feel the same: no Royalty Payments and poor customer service!

2.1
I liked
  • I liked the quality of my book
I didn't like
  • Give you the run around
  • Want authors money not sales focused
  • Little return for investment
#1179593
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I won't repeat what I have read here over and over - the egregious editing errors, the lack of ANY marketing on their part - on and on , ad infinitum. Let's look at another way Xlibris has scammed me - and many others. First, their "marketing" of my book. I got calls...
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andreaball_37
andreaball_37

Hey...I just found out this was happening to family member of mine, would be able to chat with me or talk to help me understand what they do? andreaball@me.com

1.0
I didn't like
  • Want authors money not sales focused
  • Bad system for royalty payouts
  • It is a total scam
#1179053
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