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After balancing my checkbook, I noticed there was a charge for the author learning center for two months, a charge I did not authorize. DO NOT USE THIS COMPANY FOR ANY PUBLISHING NEEDS. THEY CHARGE YOU FOR SERVICES THAT YOU NEITHER AUTHORIZE NOR NEED TO MARKET YOUR...
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25 comments
Anonymous
#1712645

Xlibris is a rip off, I published with them for 13 years, updated my book and they used a software editor to peruse the book, then stated they wanted release from jailed criminals, the same people mentioned in the book for 13 years (the criminals were in jail before the first publishing for heinous crimes, sentenced to 40 plus years). They canceled the job and refused to return the $400 upfront money. Don't trust them.

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Most Helpful
Review
#967255 Review #967255 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Author's run and hide from this company Xlibris!!!!. I had my first book published in June 2019. I had over 86,000 thumbs up on social media. Only receive a royalty check for 29.00 dollars.... It is true that Publisher consultants are missing in action after your book...
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Review
#1727750 Review #1727750 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Always asking for more money
Reason of review
Bad quality

Xlibris review in Brisbane, Queensland: Do not accept them as your self publisher

1.0
Details
I have posted back in September 2019. Not 1 cent in royalties as it shows I haven't sold a book in 5 years. So maybe I haven't sold any through their bookstores. When I look back on the way they handled my books publishing process I should have realised how third rate the suggested cover (not used), editing ( or more so lack of it) and the initial cost ( around the $4000/5000aud mark) for work that I ended up doing myself). Sad that so many have been hurt by this company. Count me in lumarie59@bigpond.com . NEWBIES Please check out and believe in the reviews before entering into any contract.
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Review
#1720383 Review #1720383 is a subjective opinion of poster.
2.3
Details
I had them publish a beautiful book of poetry and did an anthology to add great poems to my work. It was published by X-Libris and spent around $13,000 and they say they have not sold enough to equal $25 in Royalties. Others have said they have seen my book online and...
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Review
#1715371 Review #1715371 is a subjective opinion of poster.
Pros
  • Zip
  • Published book
Cons
  • Need to be sued now
  • Little return for investment
  • Do not use xlibris
Reason of review
Pricing issue
Loss
$12000
Preferred solution
Full refund
Tags
  • bad sales
  • Refund
  • Xlibris - Deception
3.1
Details

Update by user Nov 22

My net loss was at least $10,500

Original review posted by user Nov 22

Why I would never use Xlibris Again. My name is Rev. Dr. Duane A Martin. I have published a work of poetry with Xlibris to promote it and have been disappointed to the point of disgust. I believed that I was working with a good...
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Review
#1714211 Review #1714211 is a subjective opinion of poster.
Pros
  • Books i was sent were of decent quality
  • Cover looked nice
  • Customer service and quality of book cove print
Cons
  • Being mislead
  • Marketing
  • Xlibris copy editors are incompetent
Reason of review
Pricing issue
Loss
$11
Preferred solution
Full refund
Tags
  • Xlibris managers
  • bad sales
1.0
Details
I self-published a book with Xlibris. I ordered a marketing package that cost $6,000 for an ad in Reader's Digest that guaranteed 3 million issues would contain my ad. Instead, Xlibris gave me a half circulation or 1.5 million issues. I asked for a refund of $3,000 or...
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Review
#1708039 Review #1708039 is a subjective opinion of poster.
Service
Xlibris Platinum Publishing Service
Cons
  • Irritating
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Full refund
Tags
  • Self Publishing Services
  • Xlibris Sales Calls
  • Xlibris Attrocious Service
  • Not Providing Services Paid For

Xlibris review in Chandler, Arizona: Horrible I’m just wondering when is this lawsuit taking affect. I basically lost money I did not even promote my book anymore when noticing I have not gotten not one penny off of my book and I know

A lot of people who brought my book and still til this day. I have not received not one shiny brown penny from this company.
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Review
#1696639 Review #1696639 is a subjective opinion of poster.

Xlibris review in Brisbane, Queensland: Scammed like everyone else

I got scammed like a lot of other people by xlibris and was hoping that if enough people who were also scammed, could get together and sue Xlibris. I am willing. Now if enough of us got together, maybe we could get our money back. Do I have anyone else who feels the same as me.
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Review
#1684183 Review #1684183 is a subjective opinion of poster.

Xlibris review: Refund This company has fraudently took my money with no intentions of providing the service i retained them for...I requested a refund nunerous of times and they have yet to send me my funds .

They only refunded me $150.00 of the $375.00 that i sent them, the issue has not been resolve they still owe me $225.00 If the knew they were not at fault, they wouldn't send $150.00 as my total refund...it's robbery and the last time i check, Robbery is against the law.
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Review
#1678292 Review #1678292 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$225
Preferred solution
Full refund
Tags
  • fake vanity publishing

Xlibris review: TERRIBLE! Do not pay them to edit...!!!

1.0
Details
My husband wrote a book...a great book! Paid Xlibris to to edit and market the book - thousands of dollars. They used a program that changed the words to incorrect words... And didn’t punctuate, or use the correct tense. We are pulling the book! And are starting over. Shameful!
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Review
#1676456 Review #1676456 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Ripp off
Cons
  • Are scammers -- this review is a general warning
Reason of review
Bad quality
Loss
$10500
Preferred solution
Full refund
Tags
  • Xlibris managers
  • self publishing scam

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Xlibris review: WORST NIGHTMARE

1.0
Details
This company is horrible, the suck at editing! They still couldn't get it right. I tried to cancel many times and they refused. The sent me someone else's book to review. They didn't even read my book! The cover had NOTHING to do with my book. Again tried to cancel in writing! No avail!!! Books are dreams and this company is a nightmare! I give this company a 0 star rating! 1 star is giving them to much underserved credit!!!
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2 comments
Anonymous
#1761912

It's unfortunate that such a company as Xlibris is permitted to continue existing in USA in spite of all the cries of various authors. It really soils and rubbished National Integrity.

Anonymous
#1759444

Never go with this company!!!! Shut them down! Refund everyone's money!!!!

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Review
#1675397 Review #1675397 is a subjective opinion of poster.
Cons
  • It is a total scam
  • Deception
  • Value for money
Reason of review
Poor customer service
Loss
$5
Preferred solution
Full refund
Tags
  • liars
  • purchase price
  • Xlibris - Deceptive
  • Xlibris Unprofessional
  • Investment Without Return