State: Pennsylvania Clear all filters (10 of 515 reviews match)
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1.0
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My Dad contacted them. He's 79. Thought he was helping me. They email him over, and over, and over. For the last 3+ years, despite my written requests and calls to do otherwise. They Will. Not. Stop. I contacted better business bureau and they said my Dad needed to...
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1 comment
Jeanna
#1662578

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department, to have your issues rectified? Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID.

We can make sure that your dad is put on our Do Not Call list. Thanks.

Review
#1444248 Review #1444248 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
I'll admit that after the first couple of chapters, I knew where we were going but I didn't know how we'd get there. But, the story truly spoke to my heart and my experiences. This book sounded almost as if I could have written a good bit of it. I related to so...
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Review
#899384 Review #899384 is a subjective opinion of poster.
Product
Xlibris Not Off The Hook At 491 Lora Renee Hubbard Book
Reason of review
Enjoyed a book that you published
sid wilson or jake same person pretending to be different people always asking me for more money....no real help.....rip off....i worked so hard on my book and they will tell you it's going to be a best seller and you have to pay them for some thomas award...it was...
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Review
#888364 Review #888364 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Being mislead
  • Company attempting to scam me
Reason of review
Bad quality
Preferred solution
Full refund
Xlibris seems to have reached around the world with their scam. I've heard from numerous authors from numerous different countries all telling me the same story about how they were scammed by Xlibris. It is unbelievable that Xlibris & the mother company Author...
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1 comment
Patrick R
#1741825

I was ripped off by xlibris in 2011 they published my book and in eight years never seen a single penny in royalties. How do I join the class action suit?

Review
#862103 Review #862103 is a subjective opinion of poster.
1.3
Details
I signed up to self publish with Xlibris. I also paid an extraordinary amount of money to have their illustrators produce illustrations to my book, given my descriptions. This was such a stressful and exhausting process for me, especially since the company repeatedly...
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Review
#819291 Review #819291 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Order processing issue
Contracted with Xlibris to publish my first book. Paul John charged me $3,699 to be paid over six months at 616.50 a month. I have proof of said agreement. They then charged my bank account $739.05 a month and dropped the terms to five months without my knowledge or...
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2 comments
Pascale B
#1506424

For an Action Law Suit, contact the below few listed scammed promising authors by Xlibris whom merely represent a small number since time is essential of the essence to procure more of them. In return, I’ll be contacting my Intellectual Property Attorney to follow suit.I vehemently agree with one particular who brought up about the SWITCH-GAME which was how I had been precisely shifted back-and-forth to various telemarketers with a different style to manipulate you into buying more promos.

Here are his words:They always play the switch game on you, when they get tire of you they switch you to somebody else and that person gives you the go around and switch you to another person.Myself: info@onestopbooks.com2)Contact: john jfmr42930@gmail.com3)Send correspondence to: jfmr42930@gmail.com4)Contact me at Waterstreet369@yahoo.com5)Jeannette Voyzey6)From James Perram facebook.com/lifestorysmile lifestorysmile@hotmail.com7)Aspi Maneckjee.8)lauren.cains87@gmail.com Number 8 is thinking about publishing with Xlibris. Give her a warning before it’s too late.9)Regds, Rich Merne ISBN number 978151449876710)Natasha Parsakia phone: 310-721-2101E-mail: natasha@myshadowintervention.com11) missmaltadesign@hotmail.com

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Review
#755872 Review #755872 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Pricing issue
Please anyone out there and I see there are many when it comes to xlibris the scammers please contact me. Xlibris is just an off spring of Authors Solutions the mother company. There are about a dozen off spring from this mother company. I wish I would have read...
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5 comments
Anonymous
#1177407

They published my book in 2011 and I haven't received more than $25.00 since. My book in on Amazon, Ebay and other places and all over the internet. I want my money back because they suck!!!!

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Review
#713420 Review #713420 is a subjective opinion of poster.
Reason of review
Bad quality

Xlibris Publishing Service Review

1.0
Details
This publisher put out my book without correcting and proof reading....they did a terrible job on the release of my first book. Will never recommend using them. Gary Van Ness
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Review
#698912 Review #698912 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality

Xlibris I wish I had never heard that name!

Their sales pitch was great and I fell for it I purchased Platinum Package. In the beginning it seemed fine but I was never assigned 1 point person although I asked numerous times. After editing it all went down hill. I began to contact only thru e mail and saved e mails. They put my book on line for sale without me knowing. Then I get a copy of the book and there were numerous mistakes that I was told were taken care of! I AM PUTTING TOGETHER A CLASS ACTION LAW SUIT AGAINST THEM. IF YOU WANT YOUR MONEY BACK OR JUST HELP WITH LETTERS OF SUPPORT FOR COURT E ME hellhathnofury_1@aol.com
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1 comment
Anonymous
#1012376

Try KoboWritingLife that's free self publishing so no one needs this scam any more.

Review
#645234 Review #645234 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
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Xlibris review in Roscoe, Pennsylvania: Didn't capture my vision for my book. Amateurish illustrations

I was hounded by Exlibris to publish my children's book. I signed a contract then began the process of illustration. From the beginning, the illustrators didn't do what I asked and made ridiculous amateur drawings. They have contacted me to authorize publication. The front cover of the book is now on the back. The title looks like cartoon letters. Pictures of their interpretation of my book appear all through the book without any authorization from me. I want out of my contract. I am not going to go any further with this company. They did not deliver what they promised.
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Review
#600643 Review #600643 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not as described/ advertised