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Feb. 27, 2019 Hello Author Solutions: My name is Dylzon, the sole writer and sole owner of the 2-volume books, "Junkyard Tomb; Restless Souls", Volume 1 and Volume 2, that was edited and produced by Xlibris Publishing and paid for by me, Dylzon. THIS IS A CEASE AND...
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1 comment
Jeanna
#1662573

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department, to have your issues rectified?

Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID. Thanks.

Review
#1483615 Review #1483615 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Poor customer service
1.0
Details
"Do Not Sign Their Contract" I repeat, "Do Not Sign Their Contract" It's a horror. It's a nightmare that looks like it is going to go on forever. It is a CRIME what they are doing. And it is extremely displeasing to know that this company can just keep continuing to...
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2 comments
Marielys
#1645680

Enough is Enough Xlibris need to be held accountable! I know how it feels to be taken advantage of it hits you both $$ and emotionally. A friend of mine who is writing a book has also been impacted by this wonderful company cough cough sarcasm.Please contact BLAKEJAMEY5@GMAIL.COM------we are trying to get enough authors to file a class action lawsuit, we want as many authors as possible to come forward!

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Review
#1460036 Review #1460036 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Act so kind but they are laughing in your face
Reason of review
I was told by the book consultant,"Oh, you will be surprised at all of the Royalty Payments you'll get back." After spending $20/K I got just $68 back in royalties!!!!!!!
Loss
$20000
Preferred solution
Full refund
1.5
Details
Xlibris review - Horrible experience
Total nightmare, wasn't edited, and no one would ever contact me to correct things. They also charged me for a script reading supposedly by a reputable movie company, and did no such thing. I'm so afraid to trust another publishing company. Worst of all, I have yet to...
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4 comments
Toddrick
#1671658

They are not a "publishing company" in any sense of the words they are a scamming company.

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Review
#1405197 Review #1405197 is a subjective opinion of poster.
Service
Xlibris Platinum Publishing Service
1.1
Details
All they did was push me to pay more and more money. Won't do any of the marketing they claimed they would in the beginning. And are getting to the point when I say I can't afford it or tell them to call when I get paid they just go on and on with prices and how...
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1 comment
Jeanna
#1595823

Hello, and thank you for your message. We are sorry to hear that you've had an unfavorable experience with us.

We'd like to put you on our DO NOT CALL list, such that you are no longer disturbed by phone calls. Can you please send us an email at complaintsresponses@xlibris.com, along with your name, phone number, and Project ID? Please also include any other information about your experience (i.e.

marketing services), such that we can follow up on your case. Thank you.

Review
#1397920 Review #1397920 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Pros
  • Fact that my book was publsihed
Cons
  • Services
  • Simply horrendous
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Mistake
  • purchase price
With all the money Xlibris asks for toward publishing can anyone expect to make any money from the sale of their book? So far I have spent a lot of money first to have the book published and I am not happy with the results! Then they wanted more money to insure I would...
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2 comments
Jeanna
#1595824

Thank you for your message. Can we refer your case to our Customer Service department?

We can also put you on our DO NOT CALL list, if you like. Please contact us via complaintsresponses@xlibris.com, along with your name, phone number, and Project ID.

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Review
#1397484 Review #1397484 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Only want money the more the better
Reason of review
very expensive lesson to learn
Loss
$1500
Preferred solution
Let the company propose a solution
1.0
Details
I published a book. However i have been getting phones from them to the stage i feel stalked. As they have my card details. They have been stealing from me. They are liars.
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1 comment
Jeanna
#1588023

Hello, and thank you for your message. We're sorry that you've been having this experience.

We would like to put you on our Do Not Call list, such that you do not receive future phone calls.

Can you please send us an email at ComplaintsResponses@xlibris.com along with your name, book title, and Project ID? Thank you.

Review
#1386335 Review #1386335 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
I have a contract that was paid in full with Xlibris and thought that was all it was going to cost to publish my book. I feel like they put a lot of pressure on me to submit my book. Now they need more money the new amount is $2100.00 dollars. Just yesterday they asked...
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1 comment
Jeanna
#1588022

Hello, thank you for your message. We will follow up your case with Customer Service, who can hopefully clear up any misunderstanding.

Your email address is in our files, but if you would like to contact us directly, please write to ComplaintsResponses@xlibris.com. Thank you.

Review
#1385253 Review #1385253 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality

Xlibris review in Bloomington, Indiana: Scammers

Xlibris contacted me about publishing my book. The conditions and terms they share verbally are no where near what the verbiage in their contract stated. But you never know that until after you signup for their package. Then when you read the contract and disagree they hit you with 210 in fees even if you never submit your work.
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Review
#1377425 Review #1377425 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not as described/ advertised
This company promised me all these Royalty payments and just about everything else under the sun. It's all hot air! Do not believe them. They act so polite and eager to help, but it is all BS!! Do NOT...I repeat... Do NOT sign their they send you via email. Never sign...
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4 comments
Anonymous
#1590259

angelo clark is aliar

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Review
#1366299 Review #1366299 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
They LIED to me!!
Loss
$22000
Preferred solution
Full refund

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Latest Question

Xlibris Questions
1.8
Details
THERE ARE OTHERS LIKE THIS ONE TOO, WHERE 2015 of “Outfoxing the Gaming Club” is STILL DISPLAYED AS LISTED AND AVAILABLE WHEN IT SHOULD BE UNLISTED INSTEAD SINCE MY CONTRACT IS NO LONGER WITH XLIBRIS. I UNDERSTAND THESE ONLINE RETAILERS HOLD THE RIGHT TO SELL PAID-FOR...
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3 comments
Joseph G
#1618389

How can I edit the above review

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Review
#1287480 Review #1287480 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$25000
Preferred solution
Let the company propose a solution