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I saw on Facebook their ad about publishing your book. Sent for information, but what I was receiving was constant messages and voicemails. Left message will call them, they still called. So finally called, their information via email/phone sounded reasonable....
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1 comment
Anonymous
#1714882

I am Glad i read this i have started receiving those phone calls from them and was instantly suspicious. I told them i want be publishing through them as their behaviour proved untrustworthy.

Than i googled them to see what others thought. You should always check them out first.

Review
#1572470 Review #1572470 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service

April Fool published with Xlibris

April 1, 2003 Xlibris published my book and it has been a nightmare for the last 16 years! For whatever reason, they kept saying they were no longer selling my book, yet 16 years later I managed to pay full price on Amazon to buy my own book! It came in and it is new yet Xlibris said it was "used" since they pulled it in 2005...then in 2004. They cannot make up their minds or read their own reports? They also managed to put the 13 digit ISBN that came out in 2007 on a book they stopped printing years before, which was not selling according to them.
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Review
#1516789 Review #1516789 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
No one seems to be in charge. No way to speak to someone in authority. This is a scam company that entices you with their offer to do graphics but artists do not listen to the comments to correct. Took months to get some semblance of the intended graphics. They will...
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Review
#1401192 Review #1401192 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
This is just fyi. All this time, ...your company never even bothered to send the application for copyright registration, (that I filled out in April), in to be processed. My project has been left unprotected in the market-place all this time because I trusted your...
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1 comment
Jeanna
#1595829

Hello, and thanks for your message. We referred your issue to our Customer Service department shortly after seeing your post.

Have they contacted you on this matter?

Please feel free to email us via ComplaintsResponses@xlibris.com. Thank you.

Review
#1388968 Review #1388968 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.0
Details
DO NOT PUBLISH YOUR BOOK WITH THIS COMPANY!! I REPEAT DO NOT PUBLISH YOUR BOOK WITH THIS COMPANY!! It's a scam, they are trying to get your money, they will not promote your book, they will try to sell you your own book instead, they are the definition of what I call...
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4 comments
Anonymous
#1280104

Why is Xlibris is in existence after all their scams. Is that company bigger than the law.

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Review
#942834 Review #942834 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Poor customer service
1.1
Details
I have had absolutely horrible experiences with Xlibris, LLC and strongly recommend anyone not to use them. They have put me off, will not return my phone calls, and have produced less than quality work. Their marketing department is a money pit. They call authors and...
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Review
#894190 Review #894190 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Months of delays on royalty payments to authors
  • Gave me run around for 5 6 months
  • Unresponsive to customer needs after they got your money
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Deliver product or service ordered
Tags
  • self publishing companies
  • conmen
I published two children's books with Xlibris. I told them to be striaght up with me on how much it would cost. Repeatedly they told me that by paying $900 they would get my books for sale all over the country in Barnes and Nobles. It seemed too good to be true and it...
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2 comments
Anonymous
#1184768

after hearing all these complaints, i'm stepping back from this false advertising of a so called publishing....

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Review
#839942 Review #839942 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Problems with payment
Recently I had a terrible experience with this self-publishing company. First, they wanted me to change a "true" story into fiction, and requested I change my real name to a pen name. Years ago, millions of people in this country read about "James Lee Meadows" when I...
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Review
#756512 Review #756512 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Pricing issue

Xlibris Book Review

1.3
Details
Stole my royalties every since 2005 ..never seen a dime ..if you have a book written do not go with this company or any of the sister company either ..they have a lawsuit against xlibris and all sister company
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Review
#698818 Review #698818 is a subjective opinion of poster.
Product
Xlibris Book
Reason of review
Poor customer service

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Xlibris Questions

Xlibris review in Hialeah, Florida: Omission of Author's photo on back cover, would not return Author's original documents

My second book was published 03/09/2015. It contained many, many typos, errors, poor print quality. Spanish translation of one of my key poems, was altered. I don't speak Spanish, so I didn't notice. This company probably has less than 5 full time employees, and several part-timers. However, when you speak to who you think is a new Consultant on your book, the person sounds much like the previous person you spoke to, regardless of gender. The company is in business to oversell. They do not help you market you books. Please, please, do not use this company for publishing your books.
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1 comment
Anonymous
#966414

They are actually a GIANT scam company that uses many many names to trick people. They have thousands of employees that are all nothing but sales reps and work in the Phillipines for $1 an hour, and all they are trained to do is try to upsell upsell upsell, and everything they are selling is completely worthless.

It is a HUGE multinational scam with links to the US Italian Mafia. They use the books to launder money for the Mafia.

Review
#615774 Review #615774 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Their performance
  • Poor quality product
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution