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I was so excited to publish my book with this company as I would get what I always wished for is to help women and youth. Everything seemed to go well until I received the results from evaluation and I was told there was a problem on two parts as it is in negativate...
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Review
#1652652 Review #1652652 is a subjective opinion of poster.
Service
Xlibris Publishing Service
1.0
Details
They scammed my father of thousands of pounds and their refund policy is absolutely useless. Strongly advise not to use them.
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1 comment
Jeanna
#1585912

Thank you for your message. We would like to look into your case.

Can you please send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID? We are sorry to hear that your father's experience with us has not been favorable, and would like to make sure your case gets the attention it deserves.

Review
#1374627 Review #1374627 is a subjective opinion of poster.
Reason of review
Problems with payment
2.9
Details
I work at Xlibris and yes, most of the times, you would be talking to representatives with an accent, we know, we get these complaints all of the time. But if you noticed, if you wish to escalate yourself to the "upper management" , voila you would get your dreamed-of...
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2 comments
Anonymous
#1288380

The answer from the Xlibris employee above is poorly written and if the grammar is anything to go by, then this is an illiterate publisher!

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Review
#933122 Review #933122 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Lack of royalties
  • Did not ask permission to print
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Tags
  • Self Publishing Services
Who would even put a "good" review on PISSED consumer except desperate scammers running the organization. Two people in my family have been ripped off by this scam. Auntie Jemima produced a children's book for charity, In two years she received 7 dollars of...
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2 comments
Anonymous
#1095562

I have posted under class action lawsuit - xlibris. Your statement regarding non-profit will blow them out of the water.

I have received e mails from all over the world about them! Please e mail me your stories with as much specifics as possible - what was the name of packages purchased and prices. What is your current status with them.

E me at Hellhathnofury_1@aol.com. Our goal is to get your $ back and all rights.

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Review
#762409 Review #762409 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Pricing issue
They have told me that Ive had Zero sales yet I know for fact that I have had sales all they want is more money from me, which I haven't got as the have wiped me out!!!!
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2 comments
Anonymous
#1032156

I'm getting PISSED, they keep taking money from me. They told me I had a balance yesterday (I'm waiting to get my books) which I DID NOT.

These lowlifes should be sued. I keep getting emails by someone named Ann... but I swear, the language changes, and it sounds like a foreigner is typing them.

They started out as sounding American, now it says 'MAM" This place is not right. I am going to stop payment on my credit card.

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Review
#695522 Review #695522 is a subjective opinion of poster.
Reason of review
Problems with payment

Xlibris - Book Review from London, London

My book was overpriced so that it was unaffordable in countries where it might have had best readership. I constantly get calls from bright new sparks offering marketing deals.
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1 comment
Anonymous
#943031

Avoid the marketing "deals" all of them. If you read online comments about Xlibris none of them work at all.

You just pay thousands and get no sales.

Xlibris is all about scamming as much money out of people as possible.

You can self publish for free at places like Smashwords.

Review
#591348 Review #591348 is a subjective opinion of poster.
Product
Xlibris Book
Reason of review
Poor customer service
I had my book published in 2011 by Xlibris, and get a small cheque, from time to time. I too see my books sold on Amazon at a greatly reuced price as a used copy, for which I have not received any money for sales. I have up to 3/4 phone calls per day asking for money...
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5 comments
Anonymous
#915924

This is harassment you can report it to the police as a harassment.

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Review
#559174 Review #559174 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$10000
Preferred solution
Full refund

Update by user Sep 10, 2014

HI THERE: IS THERE A LAWYER (ATTORNEY) in US THAT CAN HELP ME AND ANY OTHER VICTIM BY TAKING THESE SCAMMERS (XLIBRIS) TO THE LAW AND ANNIHALATE THEM FROM THE FACE OF THIS PLANET, I/WE WOULD LIKE TO HEAR FROM YOU!

Original review posted by user Sep 09, 2014

Xlibris published the book inspired by my 7 years old...
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14 comments
Anonymous
#1002651

Smashwords is free.

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Review
#531910 Review #531910 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor service, incessant pestering, upsetting, late delivery, part not delivered, no website, ignoring pleas and complaint, injury to feelings, incompetent marketing etc..
Loss
$2000
Preferred solution
Full refund
Tags
  • What does it mean

Xlibris review in London, England: The Quest For the Truth

Since Xlibris collected $450 from my account for publishing a book entitled 'The Quest For the Truth, which is a Theological book In July 2010, I have not heard again from them. I do not know whether they have published the book or not. What percentage of profit am I entitled to? Who is supposed to do the marketing? If I am the one, where are my own copies? who do I contact if these queries are are not dealt with? what are the contact? Should I take my script to another publisher and request Xlibris to refund my money?
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4 comments
Anonymous
#574583

Honestly I do not know what name you published under or if you completed the process as previous described.... You should contact your submissions rep and find out - truly............

I do know one thing: From my own relatively vast experience Xlibris DOES publish the book they say they will publish in print after order form if you have paid all that is due and submitted the manuscript.... About royalties - this I do not know as I have never checked to see if I\'m being shafted or not. Sereena N.

P.S. The only real complaint I can have about Xlibris is that they will toss anything into print no matter how terrible the typos and other errors and they will do so without going the extra mile to just tell the author the upcoming book is going to be a mess if the author does not knuckle down and edit it NOW before the final submission phase.

Then later when the author figures it out Xlibris charges $$ to go back and let the author fix the disaster. However, truly this is the author's own fault if he/she has not proof read the manuscript before stating it is fully done and giving the okay to publish it - it is not the fault of Xlibris even if it would be nice if they would notify the author who may be busy or stressed out or may have accidentally sent the wrong copy of the manuscript or whatever. I published two of my books while being stalked and thus I truly believed I would be murdered at any moment. Thus my first run on my first two books was a mess of typos - I believed if I paused to proof read I'd be killed before the books got published.

I learned my lesson AFTER when I was not murdered after all. :(

Anonymous
#574567

A Quest for Truth

By Edward D. Auchard

Edward D Auchard was born in Kansas August 8, 1920. He attended one-room country schools and small town high schools. He enrolled at Kansas State (1937) and transferred to York College in Nebraska, (1938-41). He studied at Eden Theological Seminary, St. Louis, Missouri (1945-46) and Bonebrake Theological Seminary, Dayton, Ohio (1946-1948). His thesis was a study of “The Names of God in the Hebrew Bible.” In 1952 he received the Masters of Theology degree from Louisville Presbyterian Theological Seminary. His thesis was: “The Ministry of Reconciliation.”:

Edward married Elma Breckenridge in 1944. They are the parents of one daughter, Joanne Senefsky---and have three grand children and two great granddaughters.

As a student in College Edward served small churches in Nebraska. He was pastor of the Riverdale Community United Brethren Church (1941-44). He served the United Brethren Church in St. Louis, Missouri (1944-1946) and pastor of both the United Brethren and Presbyterian Congregations in Raymore, Missouri (1947-49). He served as pastor of Grace Presbyterian Church in St. Louis (1949-1953) and as associate pastor of First Presbyterian Church in Pontiac, Michigan (1953-1957) and pastor of the Orchard Lake Community Church, Presbyterian in Michigan (1957-1975) and as pastor of First Presbyterian Church in Bryan, Ohio (1975-1988).

Since retirement Edward has served interim ministries in Ohio and Michigan and has served overseas with the Pastors Beyond program of Wycliffe Bible Translators in Kenya (1991), Columbia (1993), Brazil and Suriname (1994) and Mexico (1995). In 1999 Edward and Elma were guests of The Church of Christ in China as part of a group sponsored by Presbyterian World Missions.

A QUEST FOR TRUTH was prepared for Joanne and for two exchange students from Japan who were guests and continue to be dear friends---and later revised and expanded into the present volume.

FORMAT: E-Book

Anonymous
#574523

:eek Did you get emails from your Xlibris submissions rep?? Did you submit your manuscript via email and via CD or thumb drive and did your submissions rep indicate the manuscript was received??

If the submissions rep did not indicate the manuscript was recieved than likely the manuscript got lost in the mail or the email failed to send and you must sent it again and then contact your submissions rep to make sure it was received by Xlibris.... Anyhow, the process is that you pay, you send manuscript, your submissions rep communicates with you as needed, then manuscript goes into production mode, then if you have a package (like pro package) the enables you or entitles you to receive a number of copies of your book you get the copies.. AFTER that the book will not be printed unless someone buys the book. It is print to order.

You also have access to your book and whatever royalties it has possibly earned (tracking info) through the author's services section of the Xlibris bookstore. You can additionally go to the Xlibris website and go to the bookstore section. Do a search, like a book buyer, for your book using its title and the author name you used to publish it and see if your book pops up. If not you need to contact your submissions rep and find out what happened..

Who am I???????? I am Sereena Nightshade.

I have published two books with Xlibris under this name and two others under another pen name and they are all in good status. 8)

Anonymous
#564323

They are theives and nothing more. They will never help you or give you your money back.

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Review
#356598 Review #356598 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Loss
$650

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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I am starting to get really worried that I still haven't heard a word about my February royalty check and if I don't get a reply within the next couple of days you will be hearing from my lawyer and will be suing Xlibris because this is ridiculous. I...
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4 comments
Anonymous
#475179

Cheers for that I'm still waiting for my royalty check they are a nightmare.

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#306687 Review #306687 is a subjective opinion of poster.