I began my self publishing plans and chose to go with Xlibris because they agreed to give me a free upgrade to a higher package that what I had paid for. But I started to do more research and found that I was paying for tons of services that I didn't need and would be left with a miniscule percentage of my books sales (which would probably be few and far between because they price the books so high).
I found that doing things on my own would allow me to keep a much larger percentage of my sales plus I could set my own price. I contacted Xlibris to let them know that I would like my money back but was informed that I could only get half! This would make sense to me if they had actually performed some type of service for me, but they did absolutely nothing for me, but felt that they deserved to keep half of my money. I think this speaks to the ethics of the company, and any company that operates this way should not be in business anymore.
I would understand if they said there was some sort of nonrefundable deposit, as most businesses do, but to automatically be entitled to half of my money is absurd. At this point it would probably have made sense to go forward with their services. At least my money wouldn't be vanishing into thin air.
But I would rather lose my money than have their name associated with my work.
Review about: Xlibris Publishing Service.