188 views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Updated by user Jul 29, 2019

Since my initial review I have continued to try and contact this company. After numerous calls, messages and emails my โ€œconsultantโ€ eventually emailed me eight weeks later and asked me if anyone from the financial area had contacted me.

Again, in the five weeks since that email, I have sent numerous further emails and he now continues to ignore me.

Xlibris is the worst company I have ever dealt with. DO NOT USE THEM!!!

Original review posted by user May 29, 2019

I sent an online enquire to a number of publishing companies and Xlibris called me within 18 hours. The consultant sold me a wonderful story as to how my project would unfold, and unfortunately I bought it and paid an instalment to get my project started.

Then I did some research on the company and after reading the many negative reviews, I decided I needed to wind back and conduct more research in the search for an appropriate publisher. So I sent my consultant an email stating that I no longer wanted to go ahead with my project. Within minutes I received a reply asking what was wrong. So I replied and told him how I feel, and low and behold that was the last time I heard back from him.

I have made numerous calls to his direct line and have had to leave voicemails. I have emailed him but after over four weeks, still no reply. I have spoken to people from the refunds section of the company and again, got the run around and eventually, after refusing to be ignored, I spoke to one lady who told me I would have to wait four weeks for my refund (minus processing fee). Those four weeks have now passed and I donโ€™t see any refund on my credit card...

called again just moments ago and again got redirected to voicemail. So I told the consuyabout the less than favourable review I was about to leave.

DO NOT YSE THIS COMPANY TO PUBLISH YOUR BOOK. THEIR CUSTOMER SERVICE IS HORRIFIC.

Reason of review: Bad quality.

Xlibris Cons: Heartless, Unprofessional service, Deception and avoidance.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

This company are complete scam artists!!! They roll you over 2 years at a time start charging you more and sending you more magazines then you originally ordered!!! Do not use this company total magazine or trust me you will be sorry later

Guest

My advice to you is report them to the Better Business Bureau. If no results, then an attorney who might be sympathetic to our cause.

How well I know how unreasonable this literary company - so called- can be. They keep your money when things go awry.

Xlibris Reviews

  1. 151 reviews
  2. 61 reviews
  3. 19 reviews
  4. 5 reviews
  5. 13 reviews
Xlibris reviews