Contact Xlibris Customer Service
How to Reach a Person at Xlibris
Verified Contact Information
Toll-Free Number:
-
1-888-795-4274
Customer Service:
-
1-844-714-8691Toll Free
Accessibility:
-
1-844-668-3973
Accessibility:
accessibility@authorsolutions.com
Customer Service:
orders@xlibris.com
Order Issues
channel@xlibris.com
General Info:
Legal:
Media:
Xlibris Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Xlibris Phone Number
1 (888) 795-4274
Average Hold Time
00:00:50
Average Calls duration
7 minutes
Most Popular Xlibris Email Address
customersatisfaction@xlibris.com
Xlibris Live Agent Availability
50% of callers successfully reach a real person
Issue Resolution Rate
Low (23% reported full resolution)
Xlibris Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Xlibris Phone Number | 1 (888) 795-4274 |
| Average Hold Time | 00:00:50 |
| Average Calls duration | 7 minutes |
| Most Popular Xlibris Email Address | customersatisfaction@xlibris.com |
| Xlibris Live Agent Availability | 50% of callers successfully reach a real person |
| Issue Resolution Rate | Low (23% reported full resolution) |
| Xlibris Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 79% phone, 21% email |
| Common Reasons for Contact | Request for information, return/ replace, payments and charges |
| Prepare before the call to Xlibris | First and last name, email or order id or tracking number |
Contact Information
Xlibris Website:
Xlibris Help Center:
Corporate Office Address:
Xlibris LLC
1663 Liberty Drive, Suite 200
Bloomington,
Indiana
47403
United States
Other Info (opening hours):
Hours:
24 hours a day, 7 days a week
Summary of Xlibris Customer Service Calls
124
TOTAL
CALLS
CALLS
07:20
AVG CALL
DURATION
DURATION
23%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xlibris?
Request for Information Question:
- “Requesting a copy of my approved manuscript”
- “Requesting copy of my book Angels”
- “Book status”
Payments and Charges Question:
- “After I paid for publishing , I never heard from you again”
- “Royalty Payments”
- “I have never receiced any payment since 2011 when my book was released”
Return/ Replace Question:
- “Change of address, I'm an author”
- “I have a publish book through xlibros unseenforces I have I am publishing through Amazon kdp and want to change publishers”
- “Corrections to.my book”
Product/ Service Question:
- “I want to purchase copies of a book I published in 2012.”
- “Purchase”
- “About. My. Book. Sales. And. Royalties”
Account Question:
- “Verify payments”
- “To route my book profits to my account.”
Shipping and Delivery Question:
- “I called a week ago, asking for a transcript of my book and I have not received any answer”
Website/ Application Question:
- “Download failure”
Refund Question:
- “Refund”
Staff Question:
- “I want to upgrade my book services”
Other Question:
- “Talk about book sales and ordering”
- “Xlibris has not reply to me”
- “Order books”
Compare Xlibris Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Xlibris