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Xlibris - Refuse to give me a refund.

I gave them $791 to publish my work. The editor said that they could not publish my work as is. It is a memoir. They said that I can't use real names. How can you write a memoir without using real names? There is nothing defamatory. I have sent them 10 emails with no reply asking to be released from the contract.
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Review
#1565228 Review #1565228 is a subjective opinion of poster.
I signed up with Xlibris on November of 2018, mr Adam marquis told me I only needed $798.00 to get my book published,I paid that, then a day later mr Joe cutler tried to get me to pay him $10,000 for publishing I told him that was not explained to me before,I mentioned...
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Review
#1552500 Review #1552500 is a subjective opinion of poster.
Reason of review
Problems with payment

Xlibris - Such a horrible company

1.0
Details
They are a vanity press company that will do nothing but try to get more money and more money. They NEVER answer their phones, and you NEVER deal with the same person twice. Always someone else. HORRIBLE company.
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Review
#1551449 Review #1551449 is a subjective opinion of poster.
Pros
  • Getting the book published
Cons
  • Unprofessional service
  • Over-charging
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I sent an online enquire to a number of publishing companies and Xlibris called me within 18 hours. The consultant sold me a wonderful story as to how my project would unfold, and unfortunately I bought it and paid an instalment to get my project started. Then I did...
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Review
#1545753 Review #1545753 is a subjective opinion of poster.
Cons
  • Heartless
  • Deception and avoidance
  • Unprofessional service

Xlibris - Living ***

1.0
Details
XLIBRIS are pure *** Don't believe a word they say, you'll be promised the world, you'll become a famous author LMFAO They even claim Hollywood contacts for $15.000 I'm that disgusted with these *** who know exactly what you want to hear, guid you along promising the world. When my book arrived, l nearly died with shock, spelling mistakes along with no punctuation, nothing! Certainly not what l originally wrote, very dissatisfied. DON'T SIGN ANYTHING I can't believe the reviews on here, how on earth can this business continue? Does anyone know there complaints email, as they must have phone lD, my calls are never answered, funny that, are they frightened what they'll hear?!
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Review
#1540737 Review #1540737 is a subjective opinion of poster.
Reason of review
Bad quality

Xlibris - Spoken Words To Comfort The Soul

1.0
Details
I've spoken with them several times and they keep giving me different programs all I have to pay for.
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Review
#1523263 Review #1523263 is a subjective opinion of poster.

Xlibris - I have been with them for years and I still haven't gotten any feedback

1.0
Details
Yes and they keep asking for more money.And making false promises
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Review
#1523262 Review #1523262 is a subjective opinion of poster.
1.1
Details
I sent a file fr publication with the promise of editing and publicity with the package i had ordered (at the time with an applied discount) at $700. They hounded me with pushed up deadlines, emails, and phone calls. They tried everything to charge me late fees on my...
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Review
#1520060 Review #1520060 is a subjective opinion of poster.
Cons
  • Are nothing but money hungry scammers
Reason of review
Work Experience or Job Application
Loss
$741
Preferred solution
Full refund
Tags
  • Authors Beware
  • publishing book
  • fake vanity publishing
  • Xlibris Attrocious Service
I have never heard back from them as to whether my books has been sold or not. I have paid over 4,000.00 to Xlibris. No royalties have been received. I also seen that Amazon has them. please return my money. Sad
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Review
#1519255 Review #1519255 is a subjective opinion of poster.
Pros
  • Quality of my book cover print
Cons
  • No explanations of the hundreds of books for sale
Reason of review
Order processing issue
Loss
$5000
Preferred solution
Full refund
2.0
Details
above is my explanation for my complaint
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1 comment
Xlibris
#1677162

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us. For Royalties, we have a special department that handles inquiries. Can you ...

Review
#1517884 Review #1517884 is a subjective opinion of poster.
Pros
  • Help in getting book published
  • Fact that my book was publsihed
Cons
  • Harassed for multiple investments
  • It is a total scam
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Full refund
Tags
  • Xlibris - Deceptive