Xlibris - Complaint resolved to my satisfaction
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New ReviewerSubsequent to my earlier complain, Mr. Eugene Hopkins kindly refunded $1449.50 of my investment in Xlibris services.
It is my own assessment that Xlibris offers no up front risk of their own in terms of content evaluation, which I was still charged $400 for. I'm now finding other publishers in this same market who will offer me free content evaluation of my completed manuscript before charging any fees related to publication and marketing. I'm hoping Xlibris will do the same for future others under contract. At the same time, I do want to properly acknowledge the courtesy of Author Solutions, their parent company, and Mr.
Hopkins in particular. I will consider this matter closed, as I move on in dealing with other more flexible publishers of memoir content.
Reason of review: Fair resolution of complaint.
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