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1.0
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Uneducated, snarky associates and an unnecessarily long print process, overpriced authors copies, and the worst in-house public relations known to man, make thus a publishing company worth avoiding at all costs.
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2 comments
Pascale B
#1506342

Another thing that bothers me is when they exploit all their Filipino female operators which in some range make around $3 for twelve hours of work at a giant Call Center. I don’t know for sure the exact hourly rate, but what I read online corporations take advantage of third world countries with meager wages by paying them less than even McDonald workers and other public franchises in the US who make minimum payments.To clarify it, I’ll speculate that the destitute latter in the Philippines shall have to work a whole year to match what American minorities make in less than three months.

I recently came to find out about how Xlibris treats their author support team, which is nothing other than as a bunch of "slaves" to the market. I might quote some of their words:Their market is mainly the US, they get 100+ leads per day for the US alone, and they want you to know that they’re following what the big bosses in their central office in IN US Headquarters. Their publishing and marketing consultants have to hit quotas of $15000 monthly sales for them to remain in the company. Book consultants aren't subjected to any quotas supposedly, but as for Publishing and Marketing consultants, it's a different story.

Failure to meet such demanded quota would mean resorting to management to report them to Human Resources, instead of their manager for their immediate dismissals as in FIRED. That’s how tough life is hard for them. Again, for publisher Consultants and telemarketers, they’re salaried $500 monthly, and each sale above the required range of their quota equals a 10% commission their part.Also, their last contact date with the author should be within 30 days or else, that author will be moved on to someone else. She also reiterated that Book consultants do not need any previous contact date, and for their pitch calls like on how they attempt to SCAM the authors of their services.A Quality Assurance team is eavesdropping in US headquarters, if there is one misinformation or set up wrong, that'll be expectations is equivalent to a DING the telephone rings again for that particular employee to be terminated, which signifies $50 drop from their $500 monthly salary.

So, the blame shouldn't fall on them, because they don’t lie.OK, they may tell you half the truth, but it's not a complete lie, so the primary liability should go to their big shot bosses in America.A lot of times that they receive grievances from the authors, not being compensated for their royalties even though they do cater to these anxieties. If sternly ask the novelists of their basis as to why would there be a need of a dispute on their claimed royalties, document or proof, trouble knock from their bosses even if it means so that they may ask for some inquiries about it? And damn another $50 decrease is on the way from their salaries who are listening in Bloomington, USA. They’re salaried at $200 monthly, no quotas and for every concern unattended within 48 hours.

DING $10 deduction according to one of their Filipino hard working. They never prioritize refunds because the full amount would be removed out from their salary, they have lots of friends receiving $0.00 on their payday.Upon the excess of their quota, they receive 10%, but if it’s a refund, they shoulder 100% of it. Sometimes a full $100 deduction from their monthly paychecks that’s almost half of their salary.She even spent 15000 on her own company Xlibris and she only earned $2.00 for royalty and her friends told her that they bought her book and that they like it, so she now plans to report Xlibris to BBB.

I feel at ease knowing that, at least a partial sum from the $25,000 Xlibris shawled away from me will come in handy to pay their meager salaries except that most of it will, unfortunately, go to the corrupt execs. How sad!

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Review
#916373 Review #916373 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
1.0
Details
My mother published her book with Xlibris. Her book was professionally edited and had received several great reviews, among them from Andy Rooney. When she first published, before Xlibris was bought by Author Solutions, she would get some royalties (like $10) She never...
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3 comments
Pascale B
#1506345

Another thing that bothers me is when they exploit all their Filipino female operators which in some range make around $3 for twelve hours of work at a giant Call Center. I don’t know for sure the exact hourly rate, but what I read online corporations take advantage of third world countries with meager wages by paying them less than even McDonald workers and other public franchises in the US who make minimum payments.To clarify this, I’ll speculate that the destitute latter in the Philippines shall have to work a whole year to match what American minorities make in less than three months.

I recently came to find out about how Xlibris treats their author support team, which is nothing other than as a bunch of "slaves" to the market. I might quote some of their words: Their market is mainly the US, they get 100+ leads per day for the US alone, and they want you to know that they’re following what the big bosses in their central office in IN US Headquarters. Their publishing and marketing consultants have to hit quotas of $15000 monthly sales for them to remain in the company. Book consultants aren't subjected to any quotas supposedly, but as for Publishing and Marketing consultants, it's a different story.

Failure to meet such demanded quota would mean resorting to management to report them to Human Resources, instead of their manager for their immediate dismissals as in FIRED. That’s how tough life is hard for them.Again, for publisher Consultants and telemarketers, they’re salaried $500 monthly, and each sale above the required range of their quota equals a 10% commission their part. Also, their last contact date with the author should be within 30 days or else, that author will be moved on to someone else. She also reiterated that Book consultants do not need any previous contact date, and for their pitch calls like on how they attempt to SCAM the authors of their services.A Quality Assurance team is eavesdropping in US headquarters, if there is one misinformation or set up wrong, that'll be expectations is equivalent to a DING the telephone rings again for that particular employee to be terminated, which signifies $50 drop from their $500 monthly salary.

So, the blame shouldn't fall on them, because they don’t lie.OK, they may tell you half the truth, but it's not a complete lie, so the primary liability should go to their big shot bosses in America.A lot of times that they receive grievances from the authors, not being compensated for their royalties even though they do cater to these anxieties.If sternly ask the novelists of their basis as to why would there be a need of a dispute on their claimed royalties, document or proof, trouble knock from their bosses even if it means so that they may ask for some inquiries about it? And damn another $50 decrease is on the way from their salaries who are listening in Bloomington, USA.They’re salaried at $200 monthly, no quotas and for every concern unattended within 48 hours. DING $10 deduction according to one of their Filipino hard working. They never prioritize refunds because the full amount would be removed out from their salary, they have lots of friends receiving $0.00 on their payday.

Upon the excess of their quota, they receive 10%, but if it’s a refund, they shoulder 100% of it. Sometimes a full $100 deduction from their monthly paychecks that’s almost half of their salary.She even spent 15000 on her own company Xlibris and she only earned $2.00 for royalty and her friends told her that they bought her book and that they like it, so she now plans to report Xlibris to BBB.

I feel at ease knowing that, at least a partial sum from the $25,000 Xlibris shawled away from me will come in handy to pay their meager salaries except that most of it will, unfortunately, go to the corrupt execs. How sad!

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Review
#899613 Review #899613 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Deception
  • No accountability
  • Poor quality product
Reason of review
Order processing issue
I wouldn't recommend Xlibris Publishing to anyone that I know or got to know because I have had a horrid experience with them they didn't edit my book professionally as they claimed that they would which was a lie. I feel like they don't understand what it is like to...
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2 comments
Anonymous
#1195272

Thanks for the heads up. They are hounding me to death. They are very anxious to get me to part with my money.

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Review
#895058 Review #895058 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Poor customer service
Xlibris seemed like a good idea for me around 2012. I was eager to see my work in print. What I didn't know is that there is no guarantee the books would sell. I was so interested in getting it published I worked out a payment plan for this. It is a scam because of the...
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Review
#816789 Review #816789 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Pricing issue
Tan at Xlibris in the Philippines sounded like a person who would be great to work with, however he could or would not even mail me a copy of the contract and receipt for what my deposit and balance owed was. I feel like I was treated like you get treated when you g...
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1 comment
Anonymous
#1095552

I posted a complaint on pissed customer and was overwhelmed with the response from around the world! The post starts out with xlibris class action suit.

Please help all of us as we gather information against this company and it's 'Mother Company' Author Solutions. I have much info to share with you.

First I need your story with specific like what was the name of your packaged called and how much you paid. E me Hellhathnofury_01@aol.com.

Review
#767907 Review #767907 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I can truly say Xilbris really is a scam. I was promised an $1,000+ refund, but was only credited with $308.25. Now every accountant that I speak to has a different lie to tell. They withheld $1,300+ and did nothing. They never edited my book, and charged me $600+...
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1 comment
Anonymous
#1072823

can you please tell me how you did the self publish for lesss than 100$ email me ddhibbeet@gmail.com

Review
#712943 Review #712943 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details

Update by user Oct 21, 2015

I was given $308 refund. Xilibris really is a scam.

First they charged me after I asked them to stop the evaluation process.

Then I was given a quote for my refund by DiDi Rodriguez of more than $1,000, and she confirmed that amount. However, accounting claims they...

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1 comment
Anonymous
#1050131

You need to cancel your credit card immediately and get a new one because as long as they have your credit card number, they may at any time put bogus charges on it for whatever they dream up. They will keep passing you around to different people in a game of pass the buck, and they will never give you your refund. Cut ties now by canceling your credit card or they will steal some more.

Review
#703496 Review #703496 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not as described/ advertised
They sucked so much money out of me, and did NOTHING. Beware, you must get a new credit card, and be careful... they have a dirty trick of going into the account and using an OLD verification code to use a credit card even if you cancelled it. I am in the process of...
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1 comment
Anonymous
#1036142

Yup this is right.

They are run by the mafia really that is why they do so many dishonest things and don't care.

The books are used to launder money for organized crime. Interpol should be shutting all these places down worldwide (Author SOlutions is the main name and then they have dozens of other names like Xlibris but they have so much money now I guess they think it's too hard.

Review
#699836 Review #699836 is a subjective opinion of poster.
Reason of review
Problems with payment
2.0
Details
My customer service representative did not speak clear English and I had to keep asking her to repeat herself. My paperback book retailed for $20.99, which was way too expensive. They published by book illegally and charged me for it (it had too many references and...
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2 comments
Anonymous
#1036124

Don't look elsewhere!!! All self publishing companies are the same. Go through a regular publisher!!

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Review
#690675 Review #690675 is a subjective opinion of poster.
Pros
  • Published book
Cons
  • Over-charging
  • Fake marketing program
  • Unprofessional service
Reason of review
Pricing issue
Loss
$25
Preferred solution
Full refund

Contact Xlibris Customer Service

Website:
Mailing Address:
1663 Liberty Drive Suite 200
Bloomington, IN 47403
USA
Phone:
(888) 795-4274
All Xlibris Contacts

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Latest Question

Xlibris Questions

Everybody hates the Xlibris Scam!

My grandpa purchased a publishing package for $7000.00, it supposedly had all the bells and whistles .The Book was published in July they congratulated him. He told all friends and family and they passed on that Grandpa wrote a book. So my Aunt bought a package too. The books were in e-book, hard copy and soft copy versions. I even purchased his e-book myself. But Grandpa and Auntie never got a penny in royalties either of them even though we all bought it. I called Xlibris several times, each time I got a person on the other line not sure what to tell me, but they assured me they'd straighten out the situation. We had many call backs from Xlibris trying to sell us marketing rubbish, Grandpa refused to buy anything else until he found out where were the royalty earnings He is totally bummed out about this, he and my Auntie put a lot of work into their books. Xlibris is a scam.
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1 comment
Anonymous
#1023375

My story is simple, Xlibris does not pay royalties. I only received two small checks at first and then nothing.

I advertised my book several ways and got fed back from many who both downloaded and bought my book. Still no checks.This prompted me to inquired why no royalties.

I called a few times and I was told there were no sells.

I'm sure I do not have a best seller, but I know Xlibris, is not a honest company. If asked I will be glad to tell my story to whomever will listen...

Review
#672457 Review #672457 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Not as described/ advertised
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