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2.4
Details
I did another review where I was pleased with all the fonts. Sign the approval. I receive my copy, there was a significant mistake where the font was at least 4 font sizes smaller that the rest of the book and largely spaced. I complained about and their standard...
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1 comment
Anonymous
#1760592

This is what we are currently experiencing. Fonts and photos are not appropriate; have been through about 10 "associates" who do not implement our changes.

They have no professional editors or copy editors there and make the system of writing a short, non-fiction children's history book impossible. What a shame.....Then they want a price point higher than Michelle Obama's book.

My book, although quite relevant will not sell. Scam.

Review
#1491830 Review #1491830 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Quality control book review
  • Do not use xlibris
Reason of review
Bad quality
Tags
  • Xlibris Avoid
Feb. 27, 2019 Hello Author Solutions: My name is Dylzon, the sole writer and sole owner of the 2-volume books, "Junkyard Tomb; Restless Souls", Volume 1 and Volume 2, that was edited and produced by Xlibris Publishing and paid for by me, Dylzon. THIS IS A CEASE AND...
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1 comment
Jeanna
#1662573

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department, to have your issues rectified?

Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID. Thanks.

Review
#1483615 Review #1483615 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Poor customer service

Xlibris review: Copyright infringement

1.0
Details
One of their authors commissioned me to do the artwork for his book cover.. Stupid me didn't make him sign a contract, as friends and such... Now he and his publisher are using the illustration illegaly and guess what, the publisher gives a *** about this.. I've tried to contact them several times about this since early January... No replies on the matter, just the usual "mail to the customer service or give us a call"... All this while the author is threatening me to have xlibris drag me(!!!) to court...
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Review
#1476884 Review #1476884 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.0
Details
Phil is my name and I've been frammed by XLIBRIS,I'll be a FAMOUS AUTHOR i was told several times, over and over BUT with a exra costs, yes that's right, nothings free, only the *** down the phone. 6k down, in plain English this means 6 THOUSAND DOLLARS DOWN THE TOILET...
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1 comment
Anonymous
#1647559

Well said! Beware of Xlibris, the company is a hoax!

They have $199.00. Simply put they are yet to refund my hard earned money. Do not sign their contract since they have nothing to offer in return.

Find another reliable publisher. Xlibris has to be aware that they cannot continue to defraud innocent victims!

Review
#1473376 Review #1473376 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Problems with payment
I wrote a book after spending years as an avid reader and feeling confident that I had what it took to write a quality body of work. In 2017 I was laid off from my job and instead of rejoining the workforce with a new employer, I chose the available time to finally...
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3 comments
Toddrick
#1671654

They are nothing but a scam company.

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Review
#1469475 Review #1469475 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.0
Details
In the beginning Xlibris appeared to be very interested in doing business with me! They had workers calling me every few days. I was a bit worried about which package to purchase because I don't have much money. I was abused as a child and have only just got past a lot...
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1 comment
Anonymous
#1645648

So sorry to hear that you were taken advantage of by these *** I know of several other authors who had negative experiences with this company. Please send an email to BLAKEJAMEY5@gmail.com he is trying to get enough authors to file a class action lawsuit

Review
#1465282 Review #1465282 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Being mislead
  • Non payment of royalties
  • Editors sucked in their job
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Full refund
Tags
  • Xlibris Deception
  • Xlibris Poor Service
  • Xlibris Avoid
1.1
Details
I talked to Mr. Travis Black an official of the company and he assured me the total charge for my publication was $515.00. I uploaded my manuscript to the company only to be told by another official that I will need to pay another $199.00. I called Mr. Travis and Mr....
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2 comments
Jeanna
#1662576

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department, to have your issues rectified?

Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID. Thanks.

View more comments
Review
#1462106 Review #1462106 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Went back on their word
Reason of review
Problems with payment
Tags
  • liars
1.0
Details
"Do Not Sign Their Contract" I repeat, "Do Not Sign Their Contract" It's a horror. It's a nightmare that looks like it is going to go on forever. It is a CRIME what they are doing. And it is extremely displeasing to know that this company can just keep continuing to...
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2 comments
Marielys
#1645680

Enough is Enough Xlibris need to be held accountable! I know how it feels to be taken advantage of it hits you both $$ and emotionally. A friend of mine who is writing a book has also been impacted by this wonderful company cough cough sarcasm.Please contact BLAKEJAMEY5@GMAIL.COM------we are trying to get enough authors to file a class action lawsuit, we want as many authors as possible to come forward!

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Review
#1460036 Review #1460036 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Act so kind but they are laughing in your face
Reason of review
I was told by the book consultant,"Oh, you will be surprised at all of the Royalty Payments you'll get back." After spending $20/K I got just $68 back in royalties!!!!!!!
Loss
$20000
Preferred solution
Full refund
1.8
Details
Did not edit my book properly, I found many, many grammatical errors! All they do is try to sell you on more products, they could care less about your book and marketing it. It's a COMPLETE SCAM! DO NOT use this company!!
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2 comments
Anonymous
#1639374

I've been getting e-mails from an "Adam Marquez" showing their publishing "deals", along with a spiel practically stating how wonderful they are and they have an "A+" rating with the BBB. Why are these companies still in business? They give decent self-publishing companies a bad name!

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Review
#1458437 Review #1458437 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Inability to listen to me
  • I did not like
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • self publishing companies
  • fake publishing
  • xlibirs

Xlibris review in Livonia, Michigan: The company went back on its word

1.0
Details
I contacted one of the officials Kevin Black and he assured me that I will be charged $515.00 for the publication of my book. I submitted my manuscript and after the initial payment of $199.00 another official (Mr. Laguna) from the company contacted me and said I will have to pay an extra amount of $199.00 to continue with the publication. I told them that was not part of the agreement. I told them to refund my money to no avail. I have contacted Mr.Black and Mr. Laguno and they have refused to refund my money. Beware!
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Review
#1458199 Review #1458199 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Do not use xlibris
  • I did not like
Reason of review
Problems with payment