book money publishing books people royalties author scam sales marketing
1.1
Details

Update by user Apr 23, 2019

I did not post this as understood alligator (#)! If this is your name i didnt use or even attempt to use it. I posted as Kikira Snowe

Original review posted by user Apr 23, 2019

I sent a file fr publication with the promise of editing and publicity with the package i had ordered (at the time with an applied...
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Review
#1520060 Review #1520060 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Are nothing but money hungry scammers
Reason of review
Work Experience or Job Application
Loss
$741
Preferred solution
Full refund
Tags
  • Authors Beware
  • publishing book
  • fake vanity publishing
  • Xlibris Attrocious Service

Update by user May 22, 2019

SINCE MY LAST REVIEW I HAVE NOT HEAR FROM XLIBRIS, A MAZON IS ONE OF THE COMPANY THAT HAS MY BOOKS. I DO HAVE PROOF THAT THE BOOKS ARE WRITTEN BY ME.

AND I HAVE NOT RECIEVED ANY MONEY.

ITS BEEN ALMOST TEN YEARS. I HOLD XLIBRIS REASONABLE FOR THE BOOKS I PAID ALL THAT...

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Review
#1519255 Review #1519255 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Quality of my book cover print
Cons
  • No explanations of the hundreds of books for sale
Reason of review
Order processing issue
Loss
$5000
Preferred solution
Full refund
2.0
Details
above is my explanation for my complaint
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1 comment
Jeanna
#1677162

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

For Royalties, we have a special department that handles inquiries. Can you please send an email to our Royalty Help Desk at RoyaltyHelpDesk@authorsolutions.com ?

They will be glad to help clarify any issues and to thoroughly explain the Royalty system. Thanks, and we look forward to hearing from you and addressing your concerns.

Review
#1517884 Review #1517884 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Help in getting book published
  • Fact that my book was publsihed
Cons
  • It is a total scam
  • Harassed for multiple investments
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Full refund
Tags
  • Xlibris - Deceptive

April Fool published with Xlibris

April 1, 2003 Xlibris published my book and it has been a nightmare for the last 16 years! For whatever reason, they kept saying they were no longer selling my book, yet 16 years later I managed to pay full price on Amazon to buy my own book! It came in and it is new yet Xlibris said it was "used" since they pulled it in 2005...then in 2004. They cannot make up their minds or read their own reports? They also managed to put the 13 digit ISBN that came out in 2007 on a book they stopped printing years before, which was not selling according to them.
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Review
#1516789 Review #1516789 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.6
Details
Xlibris scammed me for $700 for a publishing project which they totally botched. Sent them a finished .pdf needing nothing. They returned a proof with everything messed up: line spacing, format wrong, pictures in the wrong place. etc. Missed deadline for Christmas...
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2 comments
Jeanna
#1677161

Hello, and thanks for your message. We're sorry to hear this.

Please send us an email at ComplaintsResponses@xlibris.com and we will follow up on your case. Please include your name and phone number, as well as your Project ID.

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Review
#1515055 Review #1515055 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality

Bad service by Xlibris

1.0
Details
They did not edit my book properly! When I asked, why? She said my manuscript had too many errors in it! lol I was also told that I could price my book, Night Signs, then told me latter that the book would be sold for $21.00 and that was just how it was going to be! They also withdrew money out of my bank account without my permission! Stay clear of them!!!
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Review
#1511683 Review #1511683 is a subjective opinion of poster.
Service
Xlibris Book Editing Service
Reason of review
Bad quality
2.6
Details
For those who remember the old lady, in the early eighties Wendy's commercial, with great anger she asked "Where's the beef!" I invested close to $3000 in publishing outlets for my book "The Great Centennial", months ago, and have seen no record of sales or income....
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2 comments
Jeanna
#1677163

Thank you for your message. We're sorry that you are not satisfied with your experience with us?

Is there anything we can do right now to assist you? Please feel free to email us at ComplaintsResponses@xlibris.com.

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Review
#1503627 Review #1503627 is a subjective opinion of poster.
Service
Xlibris Premium Publishing Service
Pros
  • Women who helped me with technical services
Cons
  • Publishing consultant asking for more money
Reason of review
Investment without a return
Loss
$2500
Preferred solution
Return on my investment or refund
Tags
  • Investment Without Return

Bjogus Content Evaluations; | Xlibris review

1.1
Details
After a down payment of over $400, Xlibris Content Evaluators rejected my manuscript 3 times citing bogus libelous or privacy issues. I revised the manuscript two times based on their vague description of the issues. When they rejected the third revision, I requested cancellation of my contract and a refund. instead, they hit my debit card account for another $384. On my next call to company, I was told that my refund was being processed. I have since called or emailed at least five times inquiring about the status of my refund request. Those calls have gone unanswered.
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Review
#1495752 Review #1495752 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Order processing issue
1.0
Details
Published a children's book in 2010 did several costly marketing campaigns, contacted them many times, no sales reports or royalties.
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2 comments
Mathias
#1684948

I have spent $300 plus and for the pass 9yrs the whole experience was neglect, poor customer service, always pivoting questions when I did get someone on the phone even though my book was published and later I found out that it is not only available with their publishing company, Barnes&Noble and Amazon but not to my knowledge it was available with thirty plus other vendors all over the country and abroad. To date I only have 11 books sold this is crazy.

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Review
#1495351 Review #1495351 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service

Scam company | Xlibris review from Fort Mcpherson, Northwest Territories

Wrote a book over ten years ago. I am disabled . Lost my password to my email address. Gave Xlibris thousands. Now they are bringing me through a long drawn out process, longer than you think ., to recover any information that might prove I am who I am. My dad is my legal guardian and they are making his go through same thing. From other reviews I read, sounds like they are a money stealing company
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Review
#1495076 Review #1495076 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service