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Bad service by Xlibris

1.0
Details
They did not edit my book properly! When I asked, why? She said my manuscript had too many errors in it! lol I was also told that I could price my book, Night Signs, then told me latter that the book would be sold for $21.00 and that was just how it was going to be! They also withdrew money out of my bank account without my permission! Stay clear of them!!!
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Review
#1511683 Review #1511683 is a subjective opinion of poster.
Service
Xlibris Book Editing Service
Reason of review
Bad quality
2.6
Details
For those who remember the old lady, in the early eighties Wendy's commercial, with great anger she asked "Where's the beef!" I invested close to $3000 in publishing outlets for my book "The Great Centennial", months ago, and have seen no record of sales or income....
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2 comments
Xlibris
#1677163

Thank you for your message. We're sorry that you are not satisfied with your experience with us?

Is there anything we can do right now to assist you? Please feel free to email us at ComplaintsResponses@xlibris.com.

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Review
#1503627 Review #1503627 is a subjective opinion of poster.
Service
Xlibris Premium Publishing Service
Pros
  • Women who helped me with technical services
Cons
  • Publishing consultant asking for more money
Reason of review
Investment without a return
Loss
$2500
Preferred solution
Return on my investment or refund
Tags
  • Investment Without Return

Xlibris - Bjogus Content Evaluations;

1.1
Details
After a down payment of over $400, Xlibris Content Evaluators rejected my manuscript 3 times citing bogus libelous or privacy issues. I revised the manuscript two times based on their vague description of the issues. When they rejected the third revision, I requested cancellation of my contract and a refund. instead, they hit my debit card account for another $384. On my next call to company, I was told that my refund was being processed. I have since called or emailed at least five times inquiring about the status of my refund request. Those calls have gone unanswered.
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Review
#1495752 Review #1495752 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Order processing issue
1.0
Details
Published a children's book in 2010 did several costly marketing campaigns, contacted them many times, no sales reports or royalties.
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2 comments
UnderstoodHimalayan
#1684948

I have spent $300 plus and for the pass 9yrs the whole experience was neglect, poor customer service, always pivoting questions when I did get someone on the phone even though my book was published and later I found out that it is not only available with their publishing company, Barnes&Noble and Amazon but not to my knowledge it was available with thirty plus other vendors all over the country and abroad. To date I only have 11 books sold this is crazy.

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Review
#1495351 Review #1495351 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service

Xlibris in Fort Mcpherson, Northwest Territories - Scam company

Wrote a book over ten years ago. I am disabled . Lost my password to my email address. Gave Xlibris thousands. Now they are bringing me through a long drawn out process, longer than you think ., to recover any information that might prove I am who I am. My dad is my legal guardian and they are making his go through same thing. From other reviews I read, sounds like they are a money stealing company
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Review
#1495076 Review #1495076 is a subjective opinion of poster.
Service
Xlibris Customer Care
Reason of review
Poor customer service
1.0
Details
So, I signed with them few months ago. They offered me “huge” discount for what I thought an all in package. It’s still a bit pricey, but since I know only a little about authorship, so I think they can mentor me to be a good author. Then my publishing consultant,...
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3 comments
Sylvia999
#1671649

Senior Scamming Consultant is all he is. The company's business is scamming only.

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Review
#1491966 Review #1491966 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Being mislead
  • Company attempting to scam me
  • Cheating me out of my entitled refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$9000
Preferred solution
At least 50% of everyhing I have invested.
Tags
  • Mistake
  • liars
  • Fraud Advice
  • xlibris terrible service
  • Xlibris Avoid
2.4
Details
I did another review where I was pleased with all the fonts. Sign the approval. I receive my copy, there was a significant mistake where the font was at least 4 font sizes smaller that the rest of the book and largely spaced. I complained about and their standard...
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1 comment
Anonymous
#1760592

This is what we are currently experiencing. Fonts and photos are not appropriate; have been through about 10 "associates" who do not implement our changes.

They have no professional editors or copy editors there and make the system of writing a short, non-fiction children's history book impossible. What a shame.....Then they want a price point higher than Michelle Obama's book.

My book, although quite relevant will not sell. Scam.

Review
#1491830 Review #1491830 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Do not use xlibris
  • Quality control book review
Reason of review
Bad quality
Tags
  • Xlibris Avoid
Feb. 27, 2019 Hello Author Solutions: My name is Dylzon, the sole writer and sole owner of the 2-volume books, "Junkyard Tomb; Restless Souls", Volume 1 and Volume 2, that was edited and produced by Xlibris Publishing and paid for by me, Dylzon. THIS IS A CEASE AND...
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1 comment
Xlibris
#1662573

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

Have you tried contacting our Customer Service department, to have your issues rectified?

Please also feel free to send us an email at ComplaintsResponses@xlibris.com along with your name and Project ID. Thanks.

Review
#1483615 Review #1483615 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Poor customer service

Xlibris - Copyright infringement

1.0
Details
One of their authors commissioned me to do the artwork for his book cover.. Stupid me didn't make him sign a contract, as friends and such... Now he and his publisher are using the illustration illegaly and guess what, the publisher gives a *** about this.. I've tried to contact them several times about this since early January... No replies on the matter, just the usual "mail to the customer service or give us a call"... All this while the author is threatening me to have xlibris drag me(!!!) to court...
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Review
#1476884 Review #1476884 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.0
Details
Phil is my name and I've been frammed by XLIBRIS,I'll be a FAMOUS AUTHOR i was told several times, over and over BUT with a exra costs, yes that's right, nothings free, only the *** down the phone. 6k down, in plain English this means 6 THOUSAND DOLLARS DOWN THE TOILET...
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1 comment
Anonymous
#1647559

Well said! Beware of Xlibris, the company is a hoax!

They have $199.00. Simply put they are yet to refund my hard earned money. Do not sign their contract since they have nothing to offer in return.

Find another reliable publisher. Xlibris has to be aware that they cannot continue to defraud innocent victims!

Review
#1473376 Review #1473376 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Problems with payment