Xlibris
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got ripped off and shammed also
- Rip offs
Preferred solution: Full refund
Unprofessional, poor editing and customer service, lies, unresponsive to customer questions and complaints.
- Too many to print
- Publishing consultant asking for more money
- Inability to listen to me
Preferred solution: Full refund
User's recommendation: Do NOT use Xlibris. They will take your MONEY and leave you with NOTHING!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlat sales from day one and brick and mortar bookstores won't touch either me or my book.
- Finished book looks great
- Being mislead
Preferred solution: Give 4 copies to editors at Random House and give it the treatment it deserves as a groundbreaking transgender work and put me on the talk shows to promote it.
User's recommendation: Go with Kindle and Barnes and Noble if you are in a hurry to get printed copies. Take a printed copy to an agent and autograph it for him or her. Don't take no for an answer!
I would like 3sign up for lawsuit
User's recommendation: Please do your research before working with anyone about anything
Feedback/MONEY?
- Book cover looks good and my words are documented
- Give you the run around
Preferred solution: Raise price of my book FROM THE STREETS TO THE PEN AND BACK OUT AGAIN ALWAYS KEEPING GOD WITHIN to $100 and take all chapters of my book off of display for samples.
Unhappy with responses from Xlibris
Preferred solution: Deliver product or service ordered
User's recommendation: This is a company of last resort. Their prices are more affordable than some other self-publishing companies. You can get the book you want, but it is an agonizing process. I got a lot better treatment in 2013 than I did last year. Back then my books were selling on Amazon and at Barnes & Noble. And that was a two books for one deal. I can't recommend them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mandurah, Western AustraliaDissatisfaction
Xlibris Management.
This is an email that I intend to place on as many social media sites as possible, I am also putting together a list of writer & author organizations in Aust, NZ, UK, US & Canada, that I will email my thoughts to. In my past business life, the adage ''tell ten persons if you have a good time, if you have a bad time tell as many as you can'' comes to mind.
I had the misfortune to engage Xlibris Publishing to publish my novel.
In the beginning there was a flurry of emails, offers and flattering regarding my work, all to convince me to employ them to use their services.
Elli Banning, publishing consultant for the company, was my initial contact, he negotiated the Black & White Professional package down to $988.90, this I accepted.
Two weeks after my initial payment of $396.30, I was told I would need their Editing section to Copy-Edit, this was reluctantly negotiated to additional $683.48.
The moment I paid the instalment, $ 249.49, for this, their debt collection company took $296.30 from my account as a second deduction from the initial $988.90.
From the beginning of my dealings with Mr Banning I stressed that money was not to be taken from my debt card account without my prior consent. I have had to cancel the card due to the Xlibris collection company continually sending demands.
To date Xlibris has taken $987.09.
There has been nothing constructive done in respect to publish my work.
Communication with Xlibris has been nonexistence since I complained regarding the quality of the Copy-Editing sent to me for approval, twice.
There has been no relevant work done in respect to my novel.
Xlibris now will not respond to my emails, I guess they consider their profit has been made.
All I ever wanted, was to have my work professionally published, Xlibris has turned my dream into a nightmare.
L.
G. Ibbotson.
User's recommendation: do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA real turd in the punchbowl
- One decent artist who works there
- Extremely agressive monetisation approach
Preferred solution: Full refund
User's recommendation: Go with Xlibris if you are sick of having things done easily and professionally.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible just out for money
Preferred solution: Full refund
User's recommendation: DONT!
Very poor service.
User's recommendation: Do not trust Xlibris or anything they tell you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT PUBLISH WITH XLIBRIS
Minus 10
- No royalties
- Publishing consultant asking for more money
- Did not honor contract
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerForward to legal lack of response to requests
- Unresponsive to customer needs after they got your money
- Poor customer service
- Non payment of royalties
Preferred solution: Refund plus share of royalties after proof of sales. Plus my book removed from all their venues.
User's recommendation: Don't use this publishing company.
Ripped off
We have been scamed by xlibris
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Stay Away From them. They are like the drug dealers of self publishing