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Xlibris in Providence, Rhode Island - Such a horrible company

1.0
Details
They are a vanity press company that will do nothing but try to get more money and more money. They NEVER answer their phones, and you NEVER deal with the same person twice. Always someone else. HORRIBLE company.
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Review
#1551449 Review #1551449 is a subjective opinion of poster.
Service
Xlibris Customer Care
Pros
  • Getting the book published
Cons
  • Unprofessional service
  • Over-charging
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jul 29

Since my initial review I have continued to try and contact this company. After numerous calls, messages and emails my “consultant” eventually emailed me eight weeks later and asked me if anyone from the financial area had contacted me. Again, in the five weeks since...

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1 comment
Anonymous
#1764201

My advice to you is report them to the Better Business Bureau. If no results, then an attorney who might be sympathetic to our cause.

How well I know how unreasonable this literary company - so called- can be. They keep your money when things go awry.

Review
#1545753 Review #1545753 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Unprofessional service
  • Heartless
  • Deception and avoidance
Reason of review
Bad quality

Xlibris in Wangaratta, Victoria County - Living ***

1.0
Details
XLIBRIS are pure *** Don't believe a word they say, you'll be promised the world, you'll become a famous author LMFAO They even claim Hollywood contacts for $15.000 I'm that disgusted with these *** who know exactly what you want to hear, guid you along promising the world. When my book arrived, l nearly died with shock, spelling mistakes along with no punctuation, nothing! Certainly not what l originally wrote, very dissatisfied. DON'T SIGN ANYTHING I can't believe the reviews on here, how on earth can this business continue? Does anyone know there complaints email, as they must have phone lD, my calls are never answered, funny that, are they frightened what they'll hear?!
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Review
#1540737 Review #1540737 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality

Xlibris - Spoken Words To Comfort The Soul

1.0
Details
I've spoken with them several times and they keep giving me different programs all I have to pay for.
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Review
#1523263 Review #1523263 is a subjective opinion of poster.
Product
Xlibris Not Off The Hook At 491 Lora Renee Hubbard Book
Reason of review
Poor customer service

Xlibris - I have been with them for years and I still haven't gotten any feedback

1.0
Details
Yes and they keep asking for more money.And making false promises
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Review
#1523262 Review #1523262 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.1
Details

Update by user Apr 23

I did not post this as understood alligator (#)! If this is your name i didnt use or even attempt to use it. I posted as Kikira Snowe

Original review posted by user Apr 23

I sent a file fr publication with the promise of editing and publicity with the package i had ordered (at the time with an applied...
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Review
#1520060 Review #1520060 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Cons
  • Are nothing but money hungry scammers
Reason of review
Work Experience or Job Application
Loss
$741
Preferred solution
Full refund
Tags
  • Authors Beware
  • publishing book
  • fake vanity publishing
  • Xlibris Attrocious Service

Update by user May 22

SINCE MY LAST REVIEW I HAVE NOT HEAR FROM XLIBRIS, A MAZON IS ONE OF THE COMPANY THAT HAS MY BOOKS. I DO HAVE PROOF THAT THE BOOKS ARE WRITTEN BY ME.

AND I HAVE NOT RECIEVED ANY MONEY.

ITS BEEN ALMOST TEN YEARS. I HOLD XLIBRIS REASONABLE FOR THE BOOKS I PAID ALL THAT...

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Review
#1519255 Review #1519255 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Quality of my book cover print
Cons
  • No explanations of the hundreds of books for sale
Reason of review
Order processing issue
Loss
$5000
Preferred solution
Full refund
2.0
Details
above is my explanation for my complaint
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1 comment
Xlibris
#1677162

Hello, and thanks for your message. We're sorry to hear that you've had a poor experience with us.

For Royalties, we have a special department that handles inquiries. Can you please send an email to our Royalty Help Desk at RoyaltyHelpDesk@authorsolutions.com ?

They will be glad to help clarify any issues and to thoroughly explain the Royalty system. Thanks, and we look forward to hearing from you and addressing your concerns.

Review
#1517884 Review #1517884 is a subjective opinion of poster.
Product
Xlibris Book
Pros
  • Help in getting book published
  • Fact that my book was publsihed
Cons
  • It is a total scam
  • Harassed for multiple investments
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Full refund
Tags
  • Xlibris - Deceptive

April Fool published with Xlibris

April 1, 2003 Xlibris published my book and it has been a nightmare for the last 16 years! For whatever reason, they kept saying they were no longer selling my book, yet 16 years later I managed to pay full price on Amazon to buy my own book! It came in and it is new yet Xlibris said it was "used" since they pulled it in 2005...then in 2004. They cannot make up their minds or read their own reports? They also managed to put the 13 digit ISBN that came out in 2007 on a book they stopped printing years before, which was not selling according to them.
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Review
#1516789 Review #1516789 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality
1.6
Details
Xlibris scammed me for $700 for a publishing project which they totally botched. Sent them a finished .pdf needing nothing. They returned a proof with everything messed up: line spacing, format wrong, pictures in the wrong place. etc. Missed deadline for Christmas...
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2 comments
Xlibris
#1677161

Hello, and thanks for your message. We're sorry to hear this.

Please send us an email at ComplaintsResponses@xlibris.com and we will follow up on your case. Please include your name and phone number, as well as your Project ID.

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Review
#1515055 Review #1515055 is a subjective opinion of poster.
Service
Xlibris Publishing Service
Reason of review
Bad quality