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2.3

Xlibris was asked to publish 4 books, but the sizes were unsuitable. I asked the company to stop any action on 2 of the books and to refund me my money for the unpublished 2.

They promised to honor my request since January 20th, 2016. Despite repeated request to Antonio Solis the associate publisher, for a refund of my money, it never happened. The company is untrustworthy.I am still sending the company emails but there is no response from anyone. Before, it was easy to contact the company.

As soon as the money was paid to the company,communication stopped. It is disappointing and shameful.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Location: Bronx, New York

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