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  • Customers like
    • Published book 4
    • Value for money 2
    • Value of basic publishing package 2
  • Customers don't like
    • Given the runaround 6
    • Stole all proceeds 5
    • Their performance 4

the pricing they put on my book is double what similar books are selling for. They tell me I need to market better but the truth is an overpriced product will never sell! I advise extreme caution before using them! I have had many emails back and forth with them putting the blame on my LOCAL marketing however the worldwide campaign has resulted in nil sales simply due to the fact that they have... Read more

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I am publishing with Xlibris and I am having a positive experience and that other guy with the complaint, Maybe his story sucked and nobody bought it because if you don't apply yourself on Marketing. You really have to be involved with your product and believe in it. It's critical you be involved in every aspect and believe in your product. I am a writer and Xlibris was very professional... Read more

Was this review helpful? 1 1

I published 2 book with Xlibris. It wasn't a great experience either time, but I went back to them even for this third book as the finished product was satisfactory, and I used the "devil you know rather than the devil you don't know" theory. Bad mistake! This third book, my father's book written and published by him in 1960 and this time edited by me, has been a nightmare. They have lost... Read more

Was this review helpful? 0 0

I published a book with them about a year ago. I had paid extra for them to edit my book and they didn't. I am dyslectic and I knew I would have some errors that I couldn't see myself. Once my book was out and ready to buy many friends and family had pointed out errors witch told me that they didn't go through it to edit my book. instead they rushed the process. Then a friend of mine had told me... Read more

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I published a collection of poetry with them back in 2006, to this day I have yet to receive royalties even though I know people who have bought my book, friends, family, co-workers and several instances of even by chance coming across people and stores who have and are carrying and selling the book. Each time I call to check royalties, to get answers it is the same thing, they have no records... Read more

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Tan at Xlibris in the Philippines sounded like a person who would be great to work with, however he could or would not even mail me a copy of the contract and receipt for what my deposit and balance owed was. I feel like I was treated like you get treated when you g into a used car lot by those salespeople. It turns out that they were very unprofessional. I am canceling my contract and putting a... Read more

Was this review helpful? 1 0

Who would even put a "good" review on PISSED consumer except desperate scammers running the organization. Two people in my family have been ripped off by this scam. Auntie Jemima produced a children's book for charity, In two years she received 7 dollars of royalties.She paid out probably over $5000 and her "consultant" said the book would make a fortune with the marketing premium package. They... Read more

Was this review helpful? 1 1

They are a good company.... published 14 books with them they were very kind and worked with the same people everytime I published A book.. My books sell all over the world in various countries as tj phull.. only complaint is the picture. Quality is not that great.. they take short cuts when it comes to illustrations. Be very blunt with them but kind...I never had any major issues. Read more

Was this review helpful? 1 2

Please do not put your trust in Xlibris this company is nothing but a (BIG) RIP OFF). I have gave this company over 1500 dollars and every time I call to see if this my final payment and they will say yes and when I call back again someone different will tell me I owe more and they took money of my debit card after I repeatly ask them not to and when they sent my transcript for to do correction... Read more

Was this review helpful? 1 0

Recently I had a terrible experience with this self-publishing company. First, they wanted me to change a "true" story into fiction, and requested I change my real name to a pen name. Years ago, millions of people in this country read about "James Lee Meadows" when I sailed a little Sunfish sailboat from Miami to Boston, and writing this story with a pen name would confuse and destroy the... Read more

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