Xlibris Complaints and Reviews

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Xlibris
Main address: 1663 Liberty Drive 47403 Bloomington IN
1-888-795-4274, (610) 9150294, info@xlibris.com, customersatisfaction@xlibris.com
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  • 2 days ago
  • Newspapers & Magazines
  • Books Marketing Feedback
  • 29

In general I was satisfied with the production of my book, however the onus lay entirely on myslef for getting the content right. That is the deal with self-publishing. My real beef is that they add-on all sorts of 'marketing' but do not have the expertise to make it happen. There is certainly no feedback on the success of the marketing. My limited marketing from them resulted in ZERO sales for... Read more

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  • Jul 22
  • Professional Services
  • Package Parts
  • 2
  • 46

I joined xlibris a year ago purchased a package for approx $10K nothing went to plan, still waiting for parts of the package to be finalised. Was called midway by marketing saying my book had been selected for a promotional package of $15K by the company, they said it would be a best seller and wanted me to invest another $12K to secure maketing. I did, and I have had noting but broken promises,... Read more

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  • Jul 22
  • Newspapers & Magazines
  • Payment Plan Cancellation
  • 23

I entered into an over-the-phone publishing contract with Xlibris before doing my research on the company because it all seemed so grand. While still in the cooling off period I learned that they are nothing but a vanity publishing company that has no idea what they are doing. The services they offer can be done alternatively solo at much less than half the prices they charge authors. Upon... Read more

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  • Jul 18
  • Newspapers & Magazines
  • Book Publishing
  • 1
  • 27

I had two books published simultaneously. Money up front. Sent them disk with both books. I spell checked them to the point I was tired of reading, but they were flawless. We go through the process, I was bounced around from one person to the next to yet another and another. Most of the time their speech was barely intelligible. They did not follow cover instructions, did what they wanted and... Read more

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  • Jul 11
  • Newspapers & Magazines
  • Atlanta, Georgia
  • Return Policy Package
  • 2
  • 29

Had my book published and then they wanted me to pay $930 more for their return policy package. They did nothing for the money!!!!! They are rip-offs, don't use them. I will be suing to get the money back. In addition when you call them they just transfer you from person to person and you get no answers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are an extremely bad company and they... Read more

Was this review helpful? 3 0

  • Jul 03
  • Newspapers & Magazines
  • Farmington, Michigan
  • Obvious Scam
  • 1
  • 71

My author name is Brenda Varner, my married name is Brenda Robinson. I have been with Xlibris since 2005. I have published two books with them. Bianca the passionate one, and The many faces of me. I have done marketing and other things that Xlibris thought I should to do, to sell my books. After eight years of no progress I decided to think of ways that I could market my own book. By me working... Read more

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  • Jun 20
  • Advertisements and Cons
  • Hebron, Kentucky
  • Books And Publishing
  • 2
  • 71

It took me five years of research, writing and rewriting until it was perfect, this historical novel about WWII in Germany that I self-published with X-LIBRIS in 2001. A few book sales happened, and a few other sales that I knew of (to personal friends who don't lie), I never received royalties because they just didn't show up on their sales reports. By that time, almost in the beginning, they... Read more

Was this review helpful? 3 0

  • Jun 18
  • Newspapers & Magazines
  • Class Action Lawsuit
  • 1
  • 103

I just had my book released in April 2014 with Xlibris. When I check their online bookstore and type in the title of my book, it does not come up. Additionally, when I go to Amazon.com and type in my book, it is listed on page 5. Then the STATUS shows OUT OF PRINT (Limited Availability). Continuous calls have been made to their Post Publication Department and the problem has not been solved. If... Read more

Was this review helpful? 4 0

Same issues with me . Wish I had found out about this scámming sooner didn't check on the web about this. Add comment

  • Jun 05
  • Newspapers & Magazines
  • Auckland, Auckland
  • Bad Customer Service
  • 1
  • 82

Xlibris: Big in words and bad in honest job: my book was not "edited" but rewritten; the 30 copies i paid for came 3 months after the Publishing and i missed 2 engagements for the lack of copies!...No effective marketing..., poor communication, no-good IT group, mistakes on top of mistakes! $1000 for marketing and no real marketing/books sold! All the time kept me "hot" about their work, while... Read more

Was this review helpful? 6 0
 
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