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  • Customers like
    • Finish product of first 3 books2
    • Published book2
    • Value for money1
  • Customers don't like
    • Stole all proceeds5
    • Their performance4
    • Given the runaround3

  • 1 day ago
  • Transportation and Delivery
  • Cardiff, Cardiff
  • 8
  • REVIEW RATING 4/5

Since my 7 years old son published a children story from his school homework: The Story of a Princess and a Cat, Xlibris have paid a cheque of £ 1.00 ($ 1.50) in Royalties?? The book was launched in September 2014. The biggest scammers in the: (WWW) Whole Wide World, Governments should get involved into this Xlibris and put them out of business alltogether, they are just THIEVES who prey on the... Read more

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  • Jun 26
  • Newspapers & Magazines
  • Norwich, Connecticut
  • Book
  • 2
  • 2
  • 26
  • REVIEW RATING 4/5

About a week ago, I submitted a review stating that I had ordered a book from Xlibris and had had my credit card charged without receiving my product. To my IMMENSE surprise, I can now retract that statement, as I just today received a shipping confirmation and a tracking number, which tells me my package will arrive today! What a relief! I am still not satisfied with their book production speed... Read more

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  • Jun 19
  • Newspapers & Magazines
  • Fredericksburg, Virginia
  • Christian Novice Package
  • 2
  • 2
  • 82
  • REVIEW RATING 4/5

Submitted complete manuscript 543 pages, and a completed revised Index. Vendor claims that there is a problem with permissions. Asked for specifics and followed up with several pointed emails including suggestions and workarounds. Vendor claimed it would pay for two permissions as part of publication. To date this has not occurred and no galley copy has been sent to me for review. Xlibris... Read more

Was this review helpful? 1 0

  • Jun 19
  • Newspapers & Magazines
  • Lexington, Kentucky
  • Book Publishing
  • 78
  • REVIEW RATING 4/5

I submitted my manuscript and they wanted to change my names in the book and then they didn't want my name on the front as the author. then they took $150.00 from me. they need to be shut down permanently and send them back home, I published my first book through them and it was ok, but now they want to keep my money and I haven't gotten a royalty check in years. I wish I could sue them for... Read more

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  • Jun 13
  • Newspapers & Magazines
  • Damariscotta, Maine
  • Marketing Calls
  • 1
  • 1
  • 75
  • REVIEW RATING 5/5

I requested info from Xlibris around 10 years ago, and they have been harassing me for years with marketing phone calls. They refuse to stop, even when requested. The company is a shady scam, and needs to be shut down. The net is flooded with complaints but the scam company somehow keeps sucking people in to take their money. I requested info from Xlibris around 10 years ago, and they have... Read more

Was this review helpful? 2 0

  • Jun 13
  • Newspapers & Magazines
  • Sunnyvale, California
  • Publishing
  • 2
  • 2
  • 44
  • REVIEW RATING 4/5

They are not happy after I write them up =cannot even sell a book. Now, they stop contact me. Its review on the web so that people can see any evaluation. I need not contact them first. I have people comment on my company. I like constructive comment. If I think they are right, I will reply. Some just like 'Chop,chop me.' If they feel happy, they can do that. But I will not reply. It won't affect... Read more

Was this review helpful? 2 0

  • Jun 11
  • Newspapers & Magazines
  • Katy, Texas
  • 2
  • 2
  • 87
  • REVIEW RATING 4/5

I haven't signed the Services Agreement yet but made a first payment. That is all that has happened so far. The salesman has been very friendly, very persistent and very encouraging, spending quite a bit of time on the phone with me. After reading such horrible reviews, I'm horrified! Has anyone been able to get his/her money back...? I am on a very limited budget and cannot afford a scam. I feel... Read more

Was this review helpful? 2 0

  • Jun 04
  • Newspapers & Magazines
  • York, Pennsylvania
  • Book Publishing
  • 155
  • REVIEW RATING 4/5

Their sales pitch was great and I fell for it I purchased Platinum Package. In the beginning it seemed fine but I was never assigned 1 point person although I asked numerous times. After editing it all went down hill. I began to contact only thru e mail and saved e mails. They put my book on line for sale without me knowing. Then I get a copy of the book and there were numerous mistakes that I... Read more

Was this review helpful? 4 0

  • May 27
  • Newspapers & Magazines
  • Saint Paul, Minnesota
  • Novel Publish
  • 12
  • 12
  • 139
  • REVIEW RATING 5/5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for something else. I tell them not right now. They charge it anyway. Xlibris is one crappy company. They need new management right now. Unexpected expenses came up and they really don't care. I will never use them again. They need reassess what they are doing at this publishing house.... Read more

Was this review helpful? 5 0
  • From mobile
  • Xlibris
  • May 21
  • by anonymous
  • #639239

I wrote a book and published it through Xlibirs and I was very unhappy with the outcome of the staff. I took pictures for the book that I wanted to do changes for and I emailed the pictures to the staff and they let them expire and I never did get to make the changes I was so frustrated with this publishing company I am going to take my book to another publisher. Add comment

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