Xlibris Complaints and Reviews

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Xlibris
Main address: 1663 Liberty Drive 47403 Bloomington IN
1-888-795-4274, (610) 9150294, info@xlibris.com, customersatisfaction@xlibris.com
  • 113+1 mobile complaints
  • $360K claimed losses
  • $3.2K average
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  • 2 days ago
  • Newspapers & Magazines
  • Self-Publishing Service
  • 1
  • 28

They called me, I did not contact them. Never could find out how or why. Anyhow, they sounded like such a good Christian company and I was such an innocent I agreed to publish with them. The book came out in Oct 2012 and to date I have sold one. However, I have paid them approximately $15, 000.00 for a lot of empty worthless promises. I am moving to another country and will republish there. ... Read more

Was this review helpful? 2 0

  • Aug 14
  • Newspapers & Magazines
  • Money Extortion
  • 2
  • 118

On March 29, 2014 I got entangled in a scam where Xlibris charged me $60K for book fairs, book reviews, radio interviews, podcasts, screenwriting, publication in overseas in-flight magazines, etc. Over time the "packages" they offered me got more expensive, but I was like a bird hypnotized by a snake, not reacting until it was too late and the snake had swallowed me whole. Their technique was... Read more

Was this review helpful? 4 0

  • Aug 12
  • Newspapers & Magazines
  • Providence, Rhode Island
  • Constant Phone Calls
  • 7
  • 132

I found a site online that matches you up with a publisher, depending on the specifications you give for the book you want to publish. I was matched with Xilibris publishing, and they called me about 24 hours later. It was a bad time to receive a call, as I was running late for something and on my way out the door. I told the sales woman that I first just needed to gather some basic information... Read more

Was this review helpful? 2 0

  • Aug 11
  • Newspapers & Magazines
  • Book Publishing
  • 1
  • 99

I wrote a fiction novel. I paid to have it published with Xlibris. They said I would have to do massive changes in the books content before they would publish it. It is a fiction novel for Christ's sake. I declined to change the contents and asked for a refund. They said my refund would be less by $150.00 because I didn't accept their recommendations. When I got my refund on my American Express... Read more

Was this review helpful? 2 0

  • Aug 11
  • Newspapers & Magazines
  • Tampa, Florida
  • Children Book
  • 1
  • 71

I published a children's book with Xlibris this year ('14). I was contacted by Edna Mercado a manager of this "publishing" company regarding the Word on the Street. After agreeing to this event, life happened and I requested a refund. The event cost 3999.99 in addition to what I paid for the publishing of the book. Xlibris gave me a major run-a-round. I am almost two months into this alleged... Read more

Was this review helpful? 2 0

  • Aug 07
  • Newspapers & Magazines
  • Book Publishing
  • 1
  • 75

i had my book published then was *** enough to pay for marketing package now their harassing me to pay for some *** banner for a book promotion i feel like a *** trusting them now i have not seen anything that proves my book was really marketed like they are claiming to do they ring all the time even though ive told them over and over again im not giving them anymore money their just not getting... Read more

Was this review helpful? 4 0

  • Jul 31
  • Newspapers & Magazines
  • Publishing
  • 8
  • 143

Okay, so I paid to self publish a book with this company, they were inexpensive, at least compared to the first one I went to, and since my step dad was paying he accepted their price. HOWEVER, their editors are a joke, they don't edit anything! I swear, you send them your manuscript and they look at it like "huh, that's nice" and send it back and tell YOU to reread and check your own spelling,... Read more

Was this review helpful? 2 0

  • Jul 28
  • Newspapers & Magazines
  • Books Marketing Feedback
  • 2
  • 93

In general I was satisfied with the production of my book, however the onus lay entirely on myslef for getting the content right. That is the deal with self-publishing. My real beef is that they add-on all sorts of 'marketing' but do not have the expertise to make it happen. There is certainly no feedback on the success of the marketing. My limited marketing from them resulted in ZERO sales for... Read more

Was this review helpful? 0 0

  • Jul 22
  • Professional Services
  • Package Parts
  • 4
  • 121

I joined xlibris a year ago purchased a package for approx $10K nothing went to plan, still waiting for parts of the package to be finalised. Was called midway by marketing saying my book had been selected for a promotional package of $15K by the company, they said it would be a best seller and wanted me to invest another $12K to secure maketing. I did, and I have had noting but broken promises,... Read more

Was this review helpful? 3 0

  • Jul 22
  • Newspapers & Magazines
  • Payment Plan Cancellation
  • 2
  • 76

I entered into an over-the-phone publishing contract with Xlibris before doing my research on the company because it all seemed so grand. While still in the cooling off period I learned that they are nothing but a vanity publishing company that has no idea what they are doing. The services they offer can be done alternatively solo at much less than half the prices they charge authors. Upon... Read more

Was this review helpful? 2 0
 
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